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Wally McCarthy's Cadillac & Hummer Reviews (2)

I am rejecting this response because: When I brought the vehicle in, I explained to the service writer in detail, that the newly replaced driver front seat was from a salvage yard, and that I was aware that the vehicle, from which the seat had been taken, was involved in a front end collision, and that the dash airbags had deployed in the accident, but was unsure, if the side, seat airbags had also deployed, but was unsure how to check that My complaint is based upon the fact that they failed to check the obvious reason that the light would not clear...THERE WAS NO AIRBAG, SINCE IT HAD ALREADY DEPLOYED!! NOT "rocket science" Saying that I declined to have them search any further to solve the issue, side-steps the base issue...had they done their job completely, the job that I brought the vehicle to the dealership to solve, and the job that I should have been charged for Saying that they needed additional testing to solve the issue is absurd I could have spent additional money, which they recommended to solve the issue by buying a new wiring harness, or airbag module, only to find that the real problem was "THERE WAS NO AIRBAG" Their answer is lame and dismissive

Response received via mail to Revdex.com, 4/18/Scan is attached, including copies of diagnostic code reportsText of letter reads as follows: "RE: case ***: *** *** Upon the Dealership Owners receipt and opening of the correspondence regarding this case being re-opened, the
request was forwarded to the service department management on 04-13-16. Upon review of the transaction of 02-10-on repair order #106306, we find that our technician did find a Current diagnostic trouble code of Bfor the left front side deployment loop, which was a "Hard" failure, and could not be clearedUpon beginning to follow GM's diagnostic testing chart on Document ID: 1635570, which has been attached to this letter, for that code, we found several possibilities for the code, which would require further diagnosis to identify. On our invoice document the service advisor indicated possible problems including a faulty harness, airbag or Supplemental Deplyment Module (SDM). The customer, *** ***, declined any further diagnosis of the system, and removed the vehicle from the dealership. The labor charges for the initial diagnostic time were limited to half an hour, totaling $77.00, which was agreen to by Mr *** on the repair order hard copy prior to any repairs. C.J***Service Department ManagerWally McCarthy's Cadillac*** *** *** *Roseville, MN 55113###-###-####"

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Address: 2325 Prior Ave N, Roseville, Minnesota, United States, 55113-2700

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