Wally's Shop

Revdex.comViewridge ave#200San Diego, CA92123-1688Re: ID# [redacted] In response to ***’s letter it would be a reminder to our auto repair shop that we will go to great lengths to see all our customers receive what they came in forThey expect quality service of their auto repairs at a fair price in a reasonable amount of timeWhat we did for [redacted] was give him his car ( BMW 325i) back to him with it fixed and at very fair price for the parts needed to succeed in the repairWhere we failed was the amount of time to do the repairThis letter will most likely explain in detail why lengthy timeBack in May 2015, [redacted] brought his car in to us by referral of his friend, being a first time customer I wanted immediately to see if this would be a “quick fix” if under the hood would be a vacuum leak or part disconnectedThe complaint was the car would run fine for a little while then would run rough and stall the longer you drove itWhen I realized we would need more time to diagnose this, he gave us his info to call him once we figured it outSo later that day as we were diagnosing the car I realized the problem was deeper than expected and called [redacted] to advise him we need more timeHis exact words were “take all the time to fix it right, money is more important than time”I replied “if you allow us all the time to diagnose this right then we can keep the bill low in searching for parts at better deals” Within the next days our diagnosis was the vehicle runs smooth when cold then once in closed loop would not lean the fuel mixture but remain “rich”Enormous puffs of blue smoke would spew out of exhaust on accelerationBring back to idle the engine would “flood” with to much fuel and begin to stall-year old bmw’s have a vintage fuel injection system called “Motronic”This is a very simple EFI systemWhat is not simple is the scarcity of the diagnosis of which part/s have failedThere is no diagnostic flow chart tree or pin out procedure to the DME to pin point failed circuitWas not able to call the customer at the time to accurately give him estimate and exact diagnosisWhy ? because we want to get it fixed and then give the customer the callWould rather find the solution first Our shop will not “experiment “on customer’s money but on the shops money One by one we began replacing “common “ parts that create rich conditionsWe replaced the fouled out spark plugs and the spark wire setDistributor cap and rotor, wire oxygen sensor, cold start injector, the temp sensor for emissions, and fuel injectorsWe found that cylinder #and #fuel injectors were leaking fuel with key on with fuel rail removed; this for sure must be the “rich “conditionAfter replacing all these parts the car still was not fixedWe are puzzledCalled customer and let him know up to date work completed and advised him he will pay only for the parts needed for repair, and we will take out parts not needed and return themThis is not a problem for us, our mission is to keep the bill lowI asked for more time and [redacted] granted more timeWithin the next to weeks and @hours of diagnosis to no prevail, I took time off the vehicle and submitted a diagnosis request of the cars problem to IATNThis is an internet site to post difficult problems that reaches over 66,BMW technicians worldwideI would follow up every 2-days to see updatesMany feeds came back with advise which we followed up on and still no victory At this point we now have $of shops money and + hours into this vehicle and still not running rightThere are more parts that can be possible repair, the only problem here is I cannot return these if they don’t fix the problemOne is the DME which is the cars computer, other is the mass air flow meter, and final is the air intake temp charge sensor This is where it gets expensiveThis is when I discussed this with [redacted] that I will go to the wrecking yard on a convenient day off and search for an BMW 325i with manual Trans and pull these parts [redacted] is fully awareAll texts messages between him and I are saved relaying to him of the junk yard visitsAlso my friend “ [redacted] “ helped me locate ***’s parts in the san Bernardino wrecking yardsAll the BMW’s were stripped of the parts neededI’m scouring through junk yards here in Stanton and another in Anaheim determined to resolve this repairAfter searching between July and September in the junk yards, a total of days in yards in a window of days I called European shopsRonin auto werks in fullerton and BMW performance in costa mesa and spoke to their lead techsBoth techs told me you’re on your own, and said that diagnostic material is very limited on old school BMW’s They also told me that is why the junk yards are full of series BMW’s, people and techs throw in the towel because it is now a money situation and the repair will exceed the value of the vehicle.By September I spoke with [redacted] and said please come pick up your car, no charge because I did not fix it and its now monthsI’m exhausted with now over $ of shop money invested, over hours of labor and time invested and days of walking miles up and down countless rows of searching for his car parts that’s when I decided to surrender and have him please take the car to some other shop and they can deal with this [redacted] decided to leave the car with me, at that point I recognized he has faith that we will fix it so I persisted to finish this now month battle.During a day thanksgiving vacation in Idaho my wife asks me why you are down and look miserableI told her about ***’s car and I’m troubledI called my friend Robert, a tech at sterling bmw to come back to the shop to go over this with me one more time and that [redacted] would like to speak with him personally about his carRobert said to me you have all this money and time in this car just drop $on a DME and be done with thisEvery part on this car is years old so I agreed and called a private BMW parts houseI was able to buy it for $380, installed it and finally fixedWe shouted and did victory laps around the car shouting hallelujah!!!!! We took out all our old parts and put his back in to keep bill low (this our main concern not time).David paid $for the DME, $for the coolant temp sender and engine temp sender, and $for the spark plugs, $for gas and $for labor and timeTotal $The shop profited $I kept my word with the customer that it will be fixed and bill lowThis is why it took unbearable monthsOne hour after he picked up the vehicle his clutch slave cylinder leaks fluid on the groundAnother year old part gives up the ghost, and I’m shockedMy wife and I picked [redacted] up at pm within minutes down in garden grove and drove him home and we took his car back to the shopBy 10:the next morning the car had clutch pedal and charged him $After reading his desired settlement with Revdex.com, I found a HUGE misunderstanding [redacted] believes we drove his car “around” for monthsTo be very clear we only drove the car within the shop property lines to move/work/and diagnose the carThe vehicle is un drivableOnce warmed up, it would stall and not run right, the vehicle never left the shop until day of pickup to fill his fuel tank with gasEven then less than once mile was registered on his odometerIn may was 170,Miles on odometer and in November was still 170,miles on odometerHe can check his records to confirm this.In conclusion to the resolve of ***’s carThe sacrifices, effort, stress and dedication it took to repair this vehicle are monumentalWally’s shop saved ***’s car from a junkyard or a very high repair bill from another shop where he would have paid for their diagnostic time and list prices on parts, not costWe achieved again what the customer wantedPlease keep in mind he had every right & option to take his car elsewhere at any timeHe signed no contract bounding him to my shopEven now after all this, I am willing to refund his $providing I get all my parts backAll his old part are saved here at my shop and he can take it elsewhereSincerely, Wally Wally’s ShopSCentral park AveEastAnaheim, CA(714) [redacted] Revdex.com Viewridge ave#San Diego, CA92123- Re: ID# In response to ***’s letter it would be a reminder to our auto repair shop that we will go to great lengths to see all our customers receive what they came in forThey expect quality service of their auto repairs at a fair price in a reasonable amount of timeWhat we did for [redacted] was give him his car ( BMW 325i) back to him with it fixed and at very fair price for the parts needed to succeed in the repairWhere we failed was the amount of time to do the repairThis letter will most likely explain in detail why lengthy time Back in May 2015, [redacted] brought his car in to us by referral of his friend, being a first time customer I wanted immediately to see if this would be a “quick fix” if under the hood would be a vacuum leak or part disconnectedThe complaint was the car would run fine for a little while then would run rough and stall the longer you drove itWhen I realized we would need more time to diagnose this, he gave us his info to call him once we figured it outSo later that day as we were diagnosing the car I realized the problem was deeper than expected and called [redacted] to advise him we need more timeHis exact words were “take all the time to fix it right, money is more important than time”I replied “if you allow us all the time to diagnose this right then we can keep the bill low in searching for parts at better deals” Within the next days our diagnosis was the vehicle runs smooth when cold then once in closed loop would not lean the fuel mixture but remain “rich”Enormous puffs of blue smoke would spew out of exhaust on accelerationBring back to idle the engine would “flood” with to much fuel and begin to stall-year old bmw’s have a vintage fuel injection system called “Motronic”This is a very simple EFI systemWhat is not simple is the scarcity of the diagnosis of which part/s have failedThere is no diagnostic flow chart tree or pin out procedure to the DME to pin point failed circuitWas not able to call the customer at the time to accurately give him estimate and exact diagnosisWhy ? because we want to get it fixed and then give the customer the callWould rather find the solution firstOur shop will not “experiment “on customer’s money but on the shops moneyOne by one we began replacing “common “ parts that create rich conditionsWe replaced the fouled out spark plugs and the spark wire setDistributor cap and rotor, wire oxygen sensor, cold start injector, the temp sensor for emissions, and fuel injectorsWe found that cylinder #and #fuel injectors were leaking fuel with key on with fuel rail removed; this for sure must be the “rich “conditionAfter replacing all these parts the car still was not fixedWe are puzzledCalled customer and let him know up to date work completed and advised him he will pay only for the parts needed for repair, and we will take out parts not needed and return themThis is not a problem for us, our mission is to keep the bill lowI asked for more time and [redacted] granted more timeWithin the next to weeks and @hours of diagnosis to no prevail, I took time off the vehicle and submitted a diagnosis request of the cars problem to IATNThis is an internet site to post difficult problems that reaches over 66,BMW technicians worldwideI would follow up every 2-days to see updatesMany feeds came back with advise which we followed up on and still no victory At this point we now have $of shops money and + hours into this vehicle and still not running rightThere are more parts that can be possible repair, the only problem here is I cannot return these if they don’t fix the problemOne is the DME which is the cars computer, other is the mass air flow meter, and final is the air intake temp charge sensorThis is where it gets expensiveThis is when I discussed this with [redacted] that I will go to the wrecking yard on a convenient day off and search for an BMW 325i with manual Trans and pull these parts [redacted] is fully awareAll texts messages between him and I are saved relaying to him of the junk yard visitsAlso my friend “ [redacted] “ helped me locate ***’s parts in the san Bernardino wrecking yardsAll the BMW’s were stripped of the parts neededI’m scouring through junk yards here in Stanton and another in Anaheim determined to resolve this repairAfter searching between July and September in the junk yards, a total of days in yards in a window of days I called European shopsRonin auto werks in fullerton and BMW performance in costa mesa and spoke to their lead techsBoth techs told me you’re on your own, and said that diagnostic material is very limited on old school BMW’sThey also told me that is why the junk yards are full of series BMW’s, people and techs throw in the towel because it is now a money situation and the repair will exceed the value of the vehicleBy September I spoke with [redacted] and said please come pick up your car, no charge because I did not fix it and its now monthsI’m exhausted with now over $ of shop money invested, over hours of labor and time invested and days of walking miles up and down countless rows of searching for his car parts that’s when I decided to surrender and have him please take the car to some other shop and they can deal with this [redacted] decided to leave the car with me, at that point I recognized he has faith that we will fix it so I persisted to finish this now month battleDuring a day thanksgiving vacation in Idaho my wife asks me why you are down and look miserableI told her about David’s car and I’m troubledI called my friend Robert, a tech at sterling bmw to come back to the shop to go over this with me one more time and that [redacted] would like to speak with him personally about his carRobert said to me you have all this money and time in this car just drop $on a DME and be done with thisEvery part on this car is years old so I agreed and called a private BMW parts houseI was able to buy it for $380, installed it and finally fixedWe shouted and did victory laps around the car shouting hallelujah!!!!! We took out all our old parts and put his back in to keep bill low (this our main concern not time).David paid $for the DME, $for the coolant temp sender and engine temp sender, and $for the spark plugs, $for gas and $for labor and timeTotal $The shop profited $I kept my word with the customer that it will be fixed and bill lowThis is why it took unbearable monthsOne hour after he picked up the vehicle his clutch slave cylinder leaks fluid on the groundAnother year old part gives up the ghost, and I’m shockedMy wife and I picked [redacted] up at pm within minutes down in garden grove and drove him home and we took his car back to the shopBy 10:the next morning the car had clutch pedal and charged him $ After reading his desired settlement with Revdex.com, I found a HUGE misunderstanding [redacted] believes we drove his car “around” for monthsTo be very clear we only drove the car within the shop property lines to move/work/and diagnose the carThe vehicle is un drivableOnce warmed up, it would stall and not run right, the vehicle never left the shop until day of pickup to fill his fuel tank with gasEven then less than once mile was registered on his odometerIn may was 170,Miles on odometer and in November was still 170,miles on odometerHe can check his records to confirm thisIn conclusion to the resolve of David’s carThe sacrifices, effort, stress and dedication it took to repair this vehicle are monumentalWally’s shop saved David’s car from a junkyard or a very high repair bill from another shop where he would have paid for their diagnostic time and list prices on parts, not costWe achieved again what the customer wantedPlease keep in mind he had every right & option to take his car elsewhere at any timeHe signed no contract bounding him to my shopEven now after all this, I am willing to refund his $providing I get all my parts backAll his old part are saved here at my shop and he can take it elsewhere Sincerely, Wally Wally’s Shop SCentral park AveEast Anaheim, CA (714)956-

Revdex.comViewridge ave#200San Diego, CA92123-1688Re: ID# *** In response to ***’s letter it would be a reminder to our auto repair shop that we will go to great lengths to see all our customers receive what they came in forThey expect quality service of
their auto repairs at a fair price in a reasonable amount of timeWhat we did for *** was give him his car ( BMW 325i) back to him with it fixed and at very fair price for the parts needed to succeed in the repairWhere we failed was the amount of time to do the repairThis letter will most likely explain in detail why lengthy time. Back in May 2015, *** brought his car in to us by referral of his friend, being a first time customer I wanted immediately to see if this would be a “quick fix” if under the hood would be a vacuum leak or part disconnectedThe complaint was the car would run fine for a little while then would run rough and stall the longer you drove itWhen I realized we would need more time to diagnose this, he gave us his info to call him once we figured it outSo later that day as we were diagnosing the car I realized the problem was deeper than expected and called *** to advise him we need more timeHis exact words were “take all the time to fix it right, money is more important than time”I replied “if you allow us all the time to diagnose this right then we can keep the bill low in searching for parts at better deals”. Within the next days our diagnosis was the vehicle runs smooth when cold then once in closed loop would not lean the fuel mixture but remain “rich”Enormous puffs of blue smoke would spew out of exhaust on accelerationBring back to idle the engine would “flood” with to much fuel and begin to stall-year old bmw’s have a vintage fuel injection system called “Motronic”This is a very simple EFI systemWhat is not simple is the scarcity of the diagnosis of which part/s have failedThere is no diagnostic flow chart tree or pin out procedure to the DME to pin point failed circuitWas not able to call the customer at the time to accurately give him estimate and exact diagnosisWhy ? because we want to get it fixed and then give the customer the callWould rather find the solution first Our shop will not “experiment “on customer’s money but on the shops money One by one we began replacing “common “ parts that create rich conditionsWe replaced the fouled out spark plugs and the spark wire setDistributor cap and rotor, wire oxygen sensor, cold start injector, the temp sensor for emissions, and fuel injectorsWe found that cylinder #and #fuel injectors were leaking fuel with key on with fuel rail removed; this for sure must be the “rich “conditionAfter replacing all these parts the car still was not fixedWe are puzzledCalled customer and let him know up to date work completed and advised him he will pay only for the parts needed for repair, and we will take out parts not needed and return themThis is not a problem for us, our mission is to keep the bill lowI asked for more time and *** granted more timeWithin the next to weeks and @hours of diagnosis to no prevail, I took time off the vehicle and submitted a diagnosis request of the cars problem to IATNThis is an internet site to post difficult problems that reaches over 66,BMW technicians worldwideI would follow up every 2-days to see updatesMany feeds came back with advise which we followed up on and still no victory At this point we now have $of shops money and + hours into this vehicle and still not running rightThere are more parts that can be possible repair, the only problem here is I cannot return these if they don’t fix the problemOne is the DME which is the cars computer, other is the mass air flow meter, and final is the air intake temp charge sensor This is where it gets expensiveThis is when I discussed this with *** that I will go to the wrecking yard on a convenient day off and search for an BMW 325i with manual Trans and pull these parts*** is fully awareAll texts messages between him and I are saved relaying to him of the junk yard visitsAlso my friend “*** “ helped me locate ***’s parts in the san Bernardino wrecking yardsAll the BMW’s were stripped of the parts neededI’m scouring through junk yards here in Stanton and another in Anaheim determined to resolve this repairAfter searching between July and September in the junk yards, a total of days in yards in a window of days I called European shopsRonin auto werks in fullerton and BMW performance in costa mesa and spoke to their lead techsBoth techs told me you’re on your own, and said that diagnostic material is very limited on old school BMW’s They also told me that is why the junk yards are full of series BMW’s, people and techs throw in the towel because it is now a money situation and the repair will exceed the value of the vehicle.By September I spoke with *** and said please come pick up your car, no charge because I did not fix it and its now monthsI’m exhausted with now over $ of shop money invested, over hours of labor and time invested and days of walking miles up and down countless rows of searching for his car parts that’s when I decided to surrender and have him please take the car to some other shop and they can deal with this*** decided to leave the car with me, at that point I recognized he has faith that we will fix it so I persisted to finish this now month battle.During a day thanksgiving vacation in Idaho my wife asks me why you are down and look miserableI told her about ***’s car and I’m troubledI called my friend Robert, a tech at sterling bmw to come back to the shop to go over this with me one more time and that *** would like to speak with him personally about his carRobert said to me you have all this money and time in this car just drop $on a DME and be done with thisEvery part on this car is years old so I agreed and called a private BMW parts houseI was able to buy it for $380, installed it and finally fixedWe shouted and did victory laps around the car shouting hallelujah!!!!! We took out all our old parts and put his back in to keep bill low (this our main concern not time).David paid $for the DME, $for the coolant temp sender and engine temp sender, and $for the spark plugs, $for gas and $for labor and timeTotal $The shop profited $I kept my word with the customer that it will be fixed and bill lowThis is why it took unbearable monthsOne hour after he picked up the vehicle his clutch slave cylinder leaks fluid on the groundAnother year old part gives up the ghost, and I’m shockedMy wife and I picked *** up at pm within minutes down in garden grove and drove him home and we took his car back to the shopBy 10:the next morning the car had clutch pedal and charged him $160. After reading his desired settlement with Revdex.com, I found a HUGE misunderstanding *** believes we drove his car “around” for monthsTo be very clear we only drove the car within the shop property lines to move/work/and diagnose the carThe vehicle is un drivableOnce warmed up, it would stall and not run right, the vehicle never left the shop until day of pickup to fill his fuel tank with gasEven then less than once mile was registered on his odometerIn may was 170,Miles on odometer and in November was still 170,miles on odometerHe can check his records to confirm this.In conclusion to the resolve of ***’s carThe sacrifices, effort, stress and dedication it took to repair this vehicle are monumentalWally’s shop saved ***’s car from a junkyard or a very high repair bill from another shop where he would have paid for their diagnostic time and list prices on parts, not costWe achieved again what the customer wantedPlease keep in mind he had every right & option to take his car elsewhere at any timeHe signed no contract bounding him to my shopEven now after all this, I am willing to refund his $providing I get all my parts backAll his old part are saved here at my shop and he can take it elsewhere. Sincerely, Wally Wally’s ShopSCentral park AveEastAnaheim, CA92802 (714)*** Revdex.comViewridge ave#200San Diego, CA92123-1688 Re: ID# In response to ***’s letter it would be a reminder to our auto repair shop that we will go to great lengths to see all our customers receive what they came in forThey expect quality service of their auto repairs at a fair price in a reasonable amount of timeWhat we did for *** was give him his car ( BMW 325i) back to him with it fixed and at very fair price for the parts needed to succeed in the repairWhere we failed was the amount of time to do the repairThis letter will most likely explain in detail why lengthy timeBack in May 2015, *** brought his car in to us by referral of his friend, being a first time customer I wanted immediately to see if this would be a “quick fix” if under the hood would be a vacuum leak or part disconnectedThe complaint was the car would run fine for a little while then would run rough and stall the longer you drove itWhen I realized we would need more time to diagnose this, he gave us his info to call him once we figured it outSo later that day as we were diagnosing the car I realized the problem was deeper than expected and called *** to advise him we need more timeHis exact words were “take all the time to fix it right, money is more important than time”I replied “if you allow us all the time to diagnose this right then we can keep the bill low in searching for parts at better deals”Within the next days our diagnosis was the vehicle runs smooth when cold then once in closed loop would not lean the fuel mixture but remain “rich”Enormous puffs of blue smoke would spew out of exhaust on accelerationBring back to idle the engine would “flood” with to much fuel and begin to stall-year old bmw’s have a vintage fuel injection system called “Motronic”This is a very simple EFI systemWhat is not simple is the scarcity of the diagnosis of which part/s have failedThere is no diagnostic flow chart tree or pin out procedure to the DME to pin point failed circuitWas not able to call the customer at the time to accurately give him estimate and exact diagnosisWhy ? because we want to get it fixed and then give the customer the callWould rather find the solution firstOur shop will not “experiment “on customer’s money but on the shops moneyOne by one we began replacing “common “ parts that create rich conditionsWe replaced the fouled out spark plugs and the spark wire setDistributor cap and rotor, wire oxygen sensor, cold start injector, the temp sensor for emissions, and fuel injectorsWe found that cylinder #and #fuel injectors were leaking fuel with key on with fuel rail removed; this for sure must be the “rich “conditionAfter replacing all these parts the car still was not fixedWe are puzzledCalled customer and let him know up to date work completed and advised him he will pay only for the parts needed for repair, and we will take out parts not needed and return themThis is not a problem for us, our mission is to keep the bill lowI asked for more time and *** granted more timeWithin the next to weeks and @hours of diagnosis to no prevail, I took time off the vehicle and submitted a diagnosis request of the cars problem to IATNThis is an internet site to post difficult problems that reaches over 66,BMW technicians worldwideI would follow up every 2-days to see updatesMany feeds came back with advise which we followed up on and still no victoryAt this point we now have $of shops money and + hours into this vehicle and still not running rightThere are more parts that can be possible repair, the only problem here is I cannot return these if they don’t fix the problemOne is the DME which is the cars computer, other is the mass air flow meter, and final is the air intake temp charge sensorThis is where it gets expensiveThis is when I discussed this with *** that I will go to the wrecking yard on a convenient day off and search for an BMW 325i with manual Trans and pull these parts*** is fully awareAll texts messages between him and I are saved relaying to him of the junk yard visitsAlso my friend “*** “ helped me locate ***’s parts in the san Bernardino wrecking yardsAll the BMW’s were stripped of the parts neededI’m scouring through junk yards here in Stanton and another in Anaheim determined to resolve this repairAfter searching between July and September in the junk yards, a total of days in yards in a window of days I called European shopsRonin auto werks in fullerton and BMW performance in costa mesa and spoke to their lead techsBoth techs told me you’re on your own, and said that diagnostic material is very limited on old school BMW’sThey also told me that is why the junk yards are full of series BMW’s, people and techs throw in the towel because it is now a money situation and the repair will exceed the value of the vehicle.By September I spoke with *** and said please come pick up your car, no charge because I did not fix it and its now monthsI’m exhausted with now over $ of shop money invested, over hours of labor and time invested and days of walking miles up and down countless rows of searching for his car parts that’s when I decided to surrender and have him please take the car to some other shop and they can deal with this*** decided to leave the car with me, at that point I recognized he has faith that we will fix it so I persisted to finish this now month battle.During a day thanksgiving vacation in Idaho my wife asks me why you are down and look miserableI told her about David’s car and I’m troubledI called my friend Robert, a tech at sterling bmw to come back to the shop to go over this with me one more time and that *** would like to speak with him personally about his carRobert said to me you have all this money and time in this car just drop $on a DME and be done with thisEvery part on this car is years old so I agreed and called a private BMW parts houseI was able to buy it for $380, installed it and finally fixedWe shouted and did victory laps around the car shouting hallelujah!!!!! We took out all our old parts and put his back in to keep bill low (this our main concern not time).David paid $for the DME, $for the coolant temp sender and engine temp sender, and $for the spark plugs, $for gas and $for labor and timeTotal $The shop profited $I kept my word with the customer that it will be fixed and bill lowThis is why it took unbearable monthsOne hour after he picked up the vehicle his clutch slave cylinder leaks fluid on the groundAnother year old part gives up the ghost, and I’m shockedMy wife and I picked *** up at pm within minutes down in garden grove and drove him home and we took his car back to the shopBy 10:the next morning the car had clutch pedal and charged him $After reading his desired settlement with Revdex.com, I found a HUGE misunderstanding *** believes we drove his car “around” for monthsTo be very clear we only drove the car within the shop property lines to move/work/and diagnose the carThe vehicle is un drivableOnce warmed up, it would stall and not run right, the vehicle never left the shop until day of pickup to fill his fuel tank with gasEven then less than once mile was registered on his odometerIn may was 170,Miles on odometer and in November was still 170,miles on odometerHe can check his records to confirm this.In conclusion to the resolve of David’s carThe sacrifices, effort, stress and dedication it took to repair this vehicle are monumentalWally’s shop saved David’s car from a junkyard or a very high repair bill from another shop where he would have paid for their diagnostic time and list prices on parts, not costWe achieved again what the customer wantedPlease keep in mind he had every right & option to take his car elsewhere at any timeHe signed no contract bounding him to my shopEven now after all this, I am willing to refund his $providing I get all my parts backAll his old part are saved here at my shop and he can take it elsewhere Sincerely, Wally Wally’s ShopSCentral park AveEastAnaheim, CA(714)956-

Revdex.comViewridge ave#200San Diego, CA92123-1688Re: ID# *** In response to ***’s letter it would be a reminder to our auto repair shop that we will go to great lengths to see all our customers receive what they came in forThey expect
quality service of their auto repairs at a fair price in a reasonable amount of timeWhat we did for *** was give him his car ( BMW 325i) back to him with it fixed and at very fair price for the parts needed to succeed in the repairWhere we failed was the amount of time to do the repairThis letter will most likely explain in detail why lengthy time. Back in May 2015, *** brought his car in to us by referral of his friend, being a first time customer I wanted immediately to see if this would be a “quick fix” if under the hood would be a vacuum leak or part disconnectedThe complaint was the car would run fine for a little while then would run rough and stall the longer you drove itWhen I realized we would need more time to diagnose this, he gave us his info to call him once we figured it outSo later that day as we were diagnosing the car I realized the problem was deeper than expected and called *** to advise him we need more timeHis exact words were “take all the time to fix it right, money is more important than time”I replied “if you allow us all the time to diagnose this right then we can keep the bill low in searching for parts at better deals”. Within the next days our diagnosis was the vehicle runs smooth when cold then once in closed loop would not lean the fuel mixture but remain “rich”Enormous puffs of blue smoke would spew out of exhaust on accelerationBring back to idle the engine would “flood” with to much fuel and begin to stall-year old bmw’s have a vintage fuel injection system called “Motronic”This is a very simple EFI systemWhat is not simple is the scarcity of the diagnosis of which part/s have failedThere is no diagnostic flow chart tree or pin out procedure to the DME to pin point failed circuitWas not able to call the customer at the time to accurately give him estimate and exact diagnosisWhy ? because we want to get it fixed and then give the customer the callWould rather find the solution first Our shop will not “experiment “on customer’s money but on the shops money One by one we began replacing “common “ parts that create rich conditionsWe replaced the fouled out spark plugs and the spark wire setDistributor cap and rotor, wire oxygen sensor, cold start injector, the temp sensor for emissions, and fuel injectorsWe found that cylinder #and #fuel injectors were leaking fuel with key on with fuel rail removed; this for sure must be the “rich “conditionAfter replacing all these parts the car still was not fixedWe are puzzledCalled customer and let him know up to date work completed and advised him he will pay only for the parts needed for repair, and we will take out parts not needed and return themThis is not a problem for us, our mission is to keep the bill lowI asked for more time and *** granted more timeWithin the next to weeks and @hours of diagnosis to no prevail, I took time off the vehicle and submitted a diagnosis request of the cars problem to IATNThis is an internet site to post difficult problems that reaches over 66,BMW technicians worldwideI would follow up every 2-days to see updatesMany feeds came back with advise which we followed up on and still no victory At this point we now have $of shops money and + hours into this vehicle and still not running rightThere are more parts that can be possible repair, the only problem here is I cannot return these if they don’t fix the problemOne is the DME which is the cars computer, other is the mass air flow meter, and final is the air intake temp charge sensor This is where it gets expensiveThis is when I discussed this with *** that I will go to the wrecking yard on a convenient day off and search for an BMW 325i with manual Trans and pull these parts*** is fully awareAll texts messages between him and I are saved relaying to him of the junk yard visitsAlso my friend “*** “ helped me locate ***’s parts in the san Bernardino wrecking yardsAll the BMW’s were stripped of the parts neededI’m scouring through junk yards here in Stanton and another in Anaheim determined to resolve this repairAfter searching between July and September in the junk yards, a total of days in yards in a window of days I called European shopsRonin auto werks in fullerton and BMW performance in costa mesa and spoke to their lead techsBoth techs told me you’re on your own, and said that diagnostic material is very limited on old school BMW’s They also told me that is why the junk yards are full of series BMW’s, people and techs throw in the towel because it is now a money situation and the repair will exceed the value of the vehicle.By September I spoke with *** and said please come pick up your car, no charge because I did not fix it and its now monthsI’m exhausted with now over $ of shop money invested, over hours of labor and time invested and days of walking miles up and down countless rows of searching for his car parts that’s when I decided to surrender and have him please take the car to some other shop and they can deal with this*** decided to leave the car with me, at that point I recognized he has faith that we will fix it so I persisted to finish this now month battle.During a day thanksgiving vacation in Idaho my wife asks me why you are down and look miserableI told her about ***’s car and I’m troubledI called my friend Robert, a tech at sterling bmw to come back to the shop to go over this with me one more time and that *** would like to speak with him personally about his carRobert said to me you have all this money and time in this car just drop $on a DME and be done with thisEvery part on this car is years old so I agreed and called a private BMW parts houseI was able to buy it for $380, installed it and finally fixedWe shouted and did victory laps around the car shouting hallelujah!!!!! We took out all our old parts and put his back in to keep bill low (this our main concern not time).David paid $for the DME, $for the coolant temp sender and engine temp sender, and $for the spark plugs, $for gas and $for labor and timeTotal $The shop profited $I kept my word with the customer that it will be fixed and bill lowThis is why it took unbearable monthsOne hour after he picked up the vehicle his clutch slave cylinder leaks fluid on the groundAnother year old part gives up the ghost, and I’m shockedMy wife and I picked *** up at pm within minutes down in garden grove and drove him home and we took his car back to the shopBy 10:the next morning the car had clutch pedal and charged him $160. After reading his desired settlement with Revdex.com, I found a HUGE misunderstanding *** believes we drove his car “around” for monthsTo be very clear we only drove the car within the shop property lines to move/work/and diagnose the carThe vehicle is un drivableOnce warmed up, it would stall and not run right, the vehicle never left the shop until day of pickup to fill his fuel tank with gasEven then less than once mile was registered on his odometerIn may was 170,Miles on odometer and in November was still 170,miles on odometerHe can check his records to confirm this.In conclusion to the resolve of ***’s carThe sacrifices, effort, stress and dedication it took to repair this vehicle are monumentalWally’s shop saved ***’s car from a junkyard or a very high repair bill from another shop where he would have paid for their diagnostic time and list prices on parts, not costWe achieved again what the customer wantedPlease keep in mind he had every right & option to take his car elsewhere at any timeHe signed no contract bounding him to my shopEven now after all this, I am willing to refund his $providing I get all my parts backAll his old part are saved here at my shop and he can take it elsewhere. Sincerely, Wally Wally’s ShopSCentral park AveEastAnaheim, CA92802 (714)***
Revdex.com
Viewridge ave#San Diego, CA92123-
Re: ID#
In response to ***’s letter it would be a reminder to our auto repair shop that we will go to great lengths to see all our customers receive what they came in forThey expect quality service of their auto repairs at a fair price in a reasonable amount of timeWhat we did for *** was give him his car ( BMW 325i) back to him with it fixed and at very fair price for the parts needed to succeed in the repairWhere we failed was the amount of time to do the repairThis letter will most likely explain in detail why lengthy time
Back in May 2015, *** brought his car in to us by referral of his friend, being a first time customer I wanted immediately to see if this would be a “quick fix” if under the hood would be a vacuum leak or part disconnectedThe complaint was the car would run fine for a little while then would run rough and stall the longer you drove itWhen I realized we would need more time to diagnose this, he gave us his info to call him once we figured it outSo later that day as we were diagnosing the car I realized the problem was deeper than expected and called *** to advise him we need more timeHis exact words were “take all the time to fix it right, money is more important than time”I replied “if you allow us all the time to diagnose this right then we can keep the bill low in searching for parts at better deals”
Within the next days our diagnosis was the vehicle runs smooth when cold then once in closed loop would not lean the fuel mixture but remain “rich”Enormous puffs of blue smoke would spew out of exhaust on accelerationBring back to idle the engine would “flood” with to much fuel and begin to stall-year old bmw’s have a vintage fuel injection system called “Motronic”This is a very simple EFI systemWhat is not simple is the scarcity of the diagnosis of which part/s have failedThere is no diagnostic flow chart tree or pin out procedure to the DME to pin point failed circuitWas not able to call the customer at the time to accurately give him estimate and exact diagnosisWhy ? because we want to get it fixed and then give the customer the callWould rather find the solution firstOur shop will not “experiment “on customer’s money but on the shops moneyOne by one we began replacing “common “ parts that create rich conditionsWe replaced the fouled out spark plugs and the spark wire setDistributor cap and rotor, wire oxygen sensor, cold start injector, the temp sensor for emissions, and fuel injectorsWe found that cylinder #and #fuel injectors were leaking fuel with key on with fuel rail removed; this for sure must be the “rich “conditionAfter replacing all these parts the car still was not fixedWe are puzzledCalled customer and let him know up to date work completed and advised him he will pay only for the parts needed for repair, and we will take out parts not needed and return themThis is not a problem for us, our mission is to keep the bill lowI asked for more time and *** granted more timeWithin the next to weeks and
@hours of diagnosis to no prevail, I took time off the vehicle and submitted a diagnosis request of the cars problem to IATNThis is an internet site to post difficult problems that reaches over 66,BMW technicians worldwideI would follow up every 2-days to see updatesMany feeds came back with advise which we followed up on and still no victory
At this point we now have $of shops money and + hours into this vehicle and still not running rightThere are more parts that can be possible repair, the only problem here is I cannot return these if they don’t fix the problemOne is the DME which is the cars computer, other is the mass air flow meter, and final is the air intake temp charge sensorThis is where it gets expensiveThis is when I discussed this with *** that I will go to the wrecking yard on a convenient day off and search for an BMW 325i with manual Trans and pull these parts*** is fully awareAll texts messages between him and I are saved relaying to him of the junk yard visitsAlso my friend “*** “ helped me locate ***’s parts in the san Bernardino wrecking yardsAll the BMW’s were stripped of the parts neededI’m scouring through junk yards here in Stanton and another in Anaheim determined to resolve this repairAfter searching between July and September in the junk yards, a total of days in yards in a window of days I called European shopsRonin auto werks in fullerton and BMW performance in costa mesa and spoke to their lead techsBoth techs told me you’re on your own, and said that diagnostic material is very limited on old school BMW’sThey also told me that is why the junk yards are full of series BMW’s, people and techs throw in the towel because it is now a money situation and the repair will exceed the value of the vehicleBy September I spoke with *** and said please come pick up your car, no charge because I did not fix it and its now monthsI’m exhausted with now over $ of shop money invested, over hours of labor and time invested and days of walking miles up and down countless rows of searching for his car parts that’s when I decided to surrender and have him please take the car to some other shop and they can deal with this*** decided to leave the car with me, at that point I recognized he has faith that we will fix it so I persisted to finish this now month battleDuring a day thanksgiving vacation in Idaho my wife asks me why you are down and look miserableI told her about David’s car and I’m troubledI called my friend Robert, a tech at sterling bmw to come back to the shop to go over this with me one more time and that *** would like to speak with him personally about his carRobert said to me you have all this money and time in this car just drop $on a DME and be done with thisEvery part on this car is years old so I agreed and called a private BMW parts houseI was able to buy it for $380, installed it and finally fixedWe shouted and did victory laps around the car shouting hallelujah!!!!!
We took out all our old parts and put his back in to keep bill low (this our main concern not time).David paid $for the DME, $for the coolant temp sender and engine temp sender, and $for the spark plugs, $for gas and $for labor and timeTotal $The shop profited $I kept my word with the customer that it will be fixed and bill lowThis is why it took unbearable monthsOne hour after he picked up the vehicle his clutch slave cylinder leaks fluid on the groundAnother year old part gives up the ghost, and I’m shockedMy wife and I picked *** up at pm within minutes down in garden grove and drove him home and we took his car back to the shopBy 10:the next morning the car had clutch pedal and charged him $
After reading his desired settlement with Revdex.com, I found a HUGE misunderstanding *** believes we drove his car “around” for monthsTo be very clear we only drove the car within the shop property lines to move/work/and diagnose the carThe vehicle is un drivableOnce warmed up, it would stall and not run right, the vehicle never left the shop until day of pickup to fill his fuel tank with gasEven then less than once mile was registered on his odometerIn may was 170,Miles on odometer and in November was still 170,miles on odometerHe can check his records to confirm thisIn conclusion to the resolve of David’s carThe sacrifices, effort, stress and dedication it took to repair this vehicle are monumentalWally’s shop saved David’s car from a junkyard or a very high repair bill from another shop where he would have paid for their diagnostic time and list prices on parts, not costWe achieved again what the customer wantedPlease keep in mind he had every right & option to take his car elsewhere at any timeHe signed no contract bounding him to my shopEven now after all this, I am willing to refund his $providing I get all my parts backAll his old part are saved here at my shop and he can take it elsewhere
Sincerely,
Wally
Wally’s Shop
SCentral park AveEast
Anaheim, CA
(714)956-