WallyPark

We did receive her request for a refund We did have a technical issue on our site which prohibited us from processing her refund However, her refund was processed on 1/27/in the amount of $ The refund typically takes 7-business days to show up on the customers credit/debit card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/11/04) */ Please accept our sincere apologies for the inconvenience you may have experienced in parking at our facilityAt WallyPark, we take pride in ensuring our customer's satisfaction and I am sorry you feel that someone took things from your car It is good practice, when an incident happens we gather the information from all the parties involved and then we will make an educated decision based on the factsAfter our investigation it was determined the claim was not reported before you left the location and may be draw your attention to the contract which claims must be itemized in writing before car leaves lot, otherwise all claims are waivedAlso in the same contact it does state we are not responsible for articles left in auto In light of these circumstances we must regretfully inform you that we must deny your claimWe thank you for bringing this to our attentionWe very much appreciate your business and hope that you will remain a valued customer [redacted] Park General Manager [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believed that when I left my car at WallyPark that the people who had access to it were the ones with which I had an established relationshipIt was not until later than I was informed that WallyPark allowed non-employees access to my car Had this been made clear to me, I would done a thorough inventory of my vehicle before leaving the lotNothing in the contract states that anyone other than your employees are going to have access to my car Final Business Response / [redacted] (4000, 26, 2015/12/14) */ [redacted] : Your claim was investigated and examined by [redacted] , a full service claims management companyIt was found no proof or evidence was provided to support your claimYour claim was denied and since a service was provided, no adjustments will be consideredWe very much appreciate your business and hope you will remain a valued customer Final Consumer Response / [redacted] (4200, 28, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business continues to not offer a resolution I require a full refund of my parking fee from this date as a resolution to this conflictSimply replying that we are in conflict isn't getting us closer to resolution

I was assaulted at their location by an employee, who not only yelled racial slurs, but was not fired until I returned to pick up my car so that the individual would know why he was firedAn employee, while yelling at me for simply trying to park with a reservation to park, called me ‘boy’ in a racially motivated way last Sunday, and then needed to be shuttled into the back room by other employees as he continued to be hostile and racistI was the parker your employee attackedApparently the company has it on video but would not share it with me because it proves they handled this improperly and put me in physical danger, in addition to feeling like the bad guyI scheduled parking spot on their website just before I left my house on Sunday and had the confirmation in my email but had it buried on my phoneWhen I arrived at the location, the valet was already in a bad moodHe asked me if I had a reservation, and I said yesHe asked me to prove it and told me there were no spots left, he crossed his arms and put his elbows on the valet standI told him I would bring up my reservation and asked if he would get his manager for meHe said his manager was not thereI asked if there was anyone other than him I could talk to, the highest ranking person on siteHe said noI pulled up my reservation on my phone and showed it to him, told him to scan itHe started yelling for me to get my phone away from him and he started walking to the back room, clearly not parking my car or filling out my paperwork – which he had not started at allI followed him into the main room, he was going behind the counter, and he was yelling at me that ‘he was a grown man and did not need to be treated this way’I did nothing but tried to park my car and question him to why he was being difficult with me because I had a reservationIt was at this point that he called me ‘boy’ in a racial wayI asked him if he actually called me boy and why he was being racist in this situationAll I was trying to do was park my carThe other staff members shuffled him in back, and took me to accept my carI was very frustrated and emotional at this pointI was also racing to catch a flight, now worried that my car was even safe at that locationI gave the girl who checked me in my cell number because I wanted to speak to the location manager, and I wanted him to call meI received NO callWhen I returned on that Wednesday – full days after the incident – and I called to get on the shuttle, I asked if the manager was thereI told the girl who answered the phone that I was the parker who had a racial experience last time, she happened to be the person who checked me inShe said the manager was there, along with the corporate HR person, and they would like to speak to me when I got to the locationWhen I arrived and got off the shuttle bus, the first person I saw as I walked into the location was the valet who assaulted me that previous Sunday in his work clothes, and sitting on the couchHe was making small-talk with one of the other workers and I heard him say something like ‘well, this is my last day, I am going to be fired now that this guy is here.’ I just kept walking and went into the room Where you check in (my bill was already paid as my online reservation included a credit card)I walked up to the counter where the employee was that I spoke to was sitting, she said the manager and the HR person would be right with me if I could just have a seatI sat there for more than minutes, literallyThey knew I was coming, the shuttle bus took at least minutes from my call and I still sat for minutesWhen they finally came to get me, and walked into the back room, I felt assaulted againThey sat me down and asked me what happenedI relayed my story to them, and asked them if they had watched the video – which they say they hadI sat in the back room feeling like I was called into the principal’s officeThey apologized to me and told me that it was his last day and they were letting him go right after they spoke to meSeriously, they waited so that the guy not only knew me, who was the person that got him fired, but he also had time to research where I lived and what my phone number was, and could even follow me out of the parking lot? WallyPark put me in danger, and did NOTHING except apologize for their employeeThey cited ‘protocol’ for not firing him sooner, and they kept him there and made him available when I arrived back at the station so he could see me again and I could face the person that assaulted me once againDo Not Park There if you value more than just your car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr*** was issued a full refund of $69.75. Due a technical issue on our end, his request for a refund was lost in the system temporarily

The customer was issued a refund on 4/Customer has already been advised it should post on her bank account within business days

We have received your claim seeking compensation for damage to your vehicle. It is our understanding that you valet parked your vehicle on March 21, 2016 (at 9:56 AM) and noticed the damage upon your return on March 26, 2016 (at 6:27 PM). Claims which are referred to me are examined very...

carefully. In our examination we did not find there was minor damage to your windshield noted during the inspection when you enter the facility. Also in our investigation we showed your vehicle was properly parked and locked without incident at our facility. It is clear that our company provided reasonable and prudent care of the auto. In addition, inspection of the parking site shows that there are no physical structures in the area which could account for any new damages to your windshield. While we are disheartened to learn of your claim, in light of these circumstances it is with regret that we must inform you we are unable to establish liability in this matter. In this case we can only surmise that the breakage may have stemmed from pre-existing condition for which we are in no way responsible.
Per our conversation on March 31st, 2015, we must respectfully deny your claim.

We did receive her request for a refund.  We did have a technical issue on our site which prohibited us from processing her refund.  However,  her refund was processed on 1/27/17 in the amount of $71.16.  The refund typically takes 7-10 business days to show up on the customers...

credit/debit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/11/04) */
Please accept our sincere apologies for the inconvenience you may have experienced in parking at our facility. At WallyPark, we take pride in ensuring our customer's satisfaction and I am sorry you feel that someone took things from your car....


It is good practice, when an incident happens we gather the information from all the parties involved and then we will make an educated decision based on the facts. After our investigation it was determined the claim was not reported before you left the location and may be draw your attention to the contract which claims must be itemized in writing before car leaves lot, otherwise all claims are waived. Also in the same contact it does state we are not responsible for articles left in auto.
In light of these circumstances we must regretfully inform you that we must deny your claim. We thank you for bringing this to our attention. We very much appreciate your business and hope that you will remain a valued customer.
[redacted]
[redacted] Park General Manager
[redacted]

Initial Consumer Rebuttal /* (3000, 8, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believed that when I left my car at WallyPark that the people who had access to it were the ones with which I had an established relationship. It was not until later than I was informed that WallyPark allowed non-employees access to my car.
Had this been made clear to me, I would done a thorough inventory of my vehicle before leaving the lot. Nothing in the contract states that anyone other than your employees are going to have access to my car.
Final Business Response /* (4000, 26, 2015/12/14) */
[redacted]:
Your claim was investigated and examined by [redacted], a full service claims management company. It was found no proof or evidence was provided to support your claim. Your claim was denied and since a service was provided, no adjustments will be considered. We very much appreciate your business and hope you will remain a valued customer.
Final Consumer Response /* (4200, 28, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business continues to not offer a resolution.
I require a full refund of my parking fee from this date as a resolution to this conflict. Simply replying that we are in conflict isn't getting us closer to resolution.

This business has the worst customer service I have ever had to deal with. I urge you to find a parking alternative. If you read the reviews, something I wish I would have beforehand, you'll find bad reviews going back several months.
I made a reservation online on 12/12/2016 but never received a confirmation email. I tried calling the business phone, no one answered. When I arrived that same day no one came out to park my car. I drove around for some time but couldn't find anyone to help me or definitive instructions on where to go. Cars were parked everywhere! Eventually I decided to just park in an open spot. When I got inside I found the lobby area full of people demanding their car keys. There were no workers at the front desk and customers were letting themselves behind the front desk to go try and find their keys. Apparently people had been waiting for several hours because their cars were parked in. Other people said that their keys had been lost. Ultimately since no one came to take my reservation and because at this point I did my feel safe parking at the site, I left and parked somewhere more reputable.
Since then I have contacted the company at least 10 times. Most of the time the employees put me on hold and eventually just hang up on me. Twice I have had people (Ashley and Jackie) say they will issue me a refund. It's been 2 weeks since the last promise, and still no refund.

They do not hold up their end of the bargain. They claim they are open 24/7, but will not answer the phone in the morning. We landed on time and the reservation we made was consistent with or landing time. The shuttle hasn't been around in 20 minutes, they did not answer my call until the 9th time, and have now informed me it will be another 10-15 minutes until the shuttle arrives.

I was assaulted at their location by an employee, who not only yelled racial slurs, but was not fired until I returned to pick up my car so that the individual would know why he was fired.
An employee, while yelling at me for simply trying to park with a reservation to park, called me ‘boy’ in a racially motivated way last Sunday, and then needed to be shuttled into the back room by other employees as he continued to be hostile and racist. I was the parker your employee attacked. Apparently the company has it on video but would not share it with me because it proves they handled this improperly and put me in physical danger, in addition to feeling like the bad guy.
I scheduled parking spot on their website just before I left my house on Sunday and had the confirmation in my email but had it buried on my phone. When I arrived at the location, the valet was already in a bad mood. He asked me if I had a reservation, and I said yes. He asked me to prove it and told me there were no spots left, he crossed his arms and put his elbows on the valet stand. I told him I would bring up my reservation and asked if he would get his manager for me. He said his manager was not there. I asked if there was anyone other than him I could talk to, the highest ranking person on site. He said no. I pulled up my reservation on my phone and showed it to him, told him to scan it. He started yelling for me to get my phone away from him and he started walking to the back room, clearly not parking my car or filling out my paperwork – which he had not started at all. I followed him into the main room, he was going behind the counter, and he was yelling at me that ‘he was a grown man and did not need to be treated this way’. I did nothing but tried to park my car and question him to why he was being difficult with me because I had a reservation. It was at this point that he called me ‘boy’ in a racial way. I asked him if he actually called me boy and why he was being racist in this situation. All I was trying to do was park my car.
The other staff members shuffled him in back, and took me to accept my car. I was very frustrated and emotional at this point. I was also racing to catch a flight, now worried that my car was even safe at that location. I gave the girl who checked me in my cell number because I wanted to speak to the location manager, and I wanted him to call me. I received NO call.
When I returned on that Wednesday – 4 full days after the incident – and I called to get on the shuttle, I asked if the manager was there. I told the girl who answered the phone that I was the parker who had a racial experience last time, she happened to be the person who checked me in. She said the manager was there, along with the corporate HR person, and they would like to speak to me when I got to the location. When I arrived and got off the shuttle bus, the first person I saw as I walked into the location was the valet who assaulted me that previous Sunday in his work clothes, and sitting on the couch. He was making small-talk with one of the other workers and I heard him say something like ‘well, this is my last day, I am going to be fired now that this guy is here.’ I just kept walking and went into the room Where you check in (my bill was already paid as my online reservation included a credit card). I walked up to the counter where the employee was that I spoke to was sitting, she said the manager and the HR person would be right with me if I could just have a seat. I sat there for more than 10 minutes, literally. They knew I was coming, the shuttle bus took at least 5 minutes from my call and I still sat for 10 minutes.
When they finally came to get me, and walked into the back room, I felt assaulted again. They sat me down and asked me what happened. I relayed my story to them, and asked them if they had watched the video – which they say they had. I sat in the back room feeling like I was called into the principal’s office. They apologized to me and told me that it was his last day and they were letting him go right after they spoke to me. Seriously, they waited so that the guy not only knew me, who was the person that got him fired, but he also had time to research where I lived and what my phone number was, and could even follow me out of the parking lot?
WallyPark put me in danger, and did NOTHING except apologize for their employee. They cited ‘protocol’ for not firing him sooner, and they kept him there and made him available when I arrived back at the station so he could see me again and I could face the person that assaulted me once again. Do Not Park There if you value more than just your car.