Wally's Wholesale

Good afternoon,I am writing in response to a recent complaint that we received involving a vehicle that was purchased through a third party company that hosted an auction for our inventory.The customer is stating that the vehicle is not worth what she paid for it, I have attached a few documents to...

show the vehicles' value, and the auction rules that it is the responsibility of the purchaser to verify all vehicle information.We had an absolute auction on April 22nd, 2017 in which we liquidated almost all of our inventory, Ms. [redacted] purchased a [redacted] on this date.  The lot was open, and advertising dates for previewing the vehicles, for anyone interested in the vehicles to please come and see them in person, and to test drive them, because once purchased all sales are final. these dates were listed online as April 14th, 15th, and April 21st.Ms. [redacted] came into the office after buying the truck and stated that the door handles were not the same color as the pictures online and that there was no DVD player in the truck. We ordered the replacement handles for her and had them shipped to her house, our dealership was closed after the auction until June 1st, save for our two office ladies so there was no one to replace them for her.  Ms. [redacted] lives less than 50 miles away, and had three "preview days" to look at the truck she was interested in, when I asked if she had done this she said yes.The vehicle was sold for well under what it is worth, and we already replaced the parts. However, now that we are open again, we would be willing and able to install them for her.If you need any more information please feel free to contact me. Thank you.

Review: This is not just a customer service issue... Sales issue...Delivery issue.. Contract issues.. Every part of this company has been a nightmare from day 1. Short story: We purchased a vehicle from Wallys on 7-14-14 after several problems we thought were were free and clear of this company. We went through our own financial institution to make it as simple as possible on Wallys. Around the 29th July 2014 we received a clear title in the mail for the purchased vehicle. We advised Wallys that again mistakes were made on the title work and their advise was to take it to the financial intuition and have them take care of it. The financial intuition advised us to go back to Wallys. We contacted Wallys to request they go to DMV,correct and solve the problem. Also requested a phone call advising us when it had been taken care of.Today is 18 August 2014 and once again the financial institution has notified us they still do not have the title.Desired Settlement: Would like Wallys to take care of business and see that the financial intuition receives a correct and complete title. This company has done nothing but give us the run around on so many different steps in the purchase of said vehicle that we can no longer deal with them. If the Revdex.com is unable to help in the matter are only other option is to seek legal council

Business

Response:

[redacted],

I would like to offer our most sincere apologies for our failure to properly handle your transaction and provide you with the level of customer service that we take pride in. We currently have several new employees training, one of whom by accident inputted the incorrect information while processing your DMV paperwork. After being notified of the mistake, we took immediate actions to rectify the situation. The financial institution [redacted] has been contacted, and has confirmed receipt of the corrected paperwork. We genuinely appreciate your business, please feel free to contact us if you have any further concerns.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

We have reviewed Wallys response and will for now accept that they have taken care of business. It is after business hours to check behind them regarding this situation. We do not agree that their response was at the time of notifacation by us only at the time of this complaint. We are sorry it came to this but several employees were aware of all the problems from day one. We wish this company well.