Hello [redacted] : Im responding to [redacted] complaint # [redacted] we sold the job with intentions of installing in a timely matter but failed due so because of obligations on a contract job we were on with a dead line due ,also on that job we sold her we had already bought the product witch was more than her deposit ,so we had to resale product to recover money too be able to return deposit so I will send certified check will be sent out todayfor $1,by certified male Dec and also Sorry for the bad experience we only have crew so we get stretched out very badly THANKS MICHAEL L***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
As you can see by the documents previously sent (Revdex.com1 that I have reattached here), I paid for...
the work in full on 6-27-14, the day of the install. Since he said he deals in cash only, I insisted on a receipt, I'm so glad I did. [redacted] wrote out and signed the receipt himself, right beneath where he wrote that he would stain it on 8-27-14. I am also enclosing a printout of text conversation and other emails where he never requested a deposit. Maybe he forgot to, but it was not requested. Also, there was not a conversation about money being tight, I did not ask him to choose the least expensive fence. If I had, it would not have been the shadow-box as that is most expensive (Revdex.com2 is [redacted] hand-written estimate on the arch top fence requested). It's appaling that he would lie about such things.As the attached text printout shows, on the 25th [redacted] wrote "When you come home and see it done"--meaning the I would see that the fence was stained--he wanted me to take my comments off his business facebook page, especially since another customer commented that she and her daughter had the same experience with the company. The last I heard from [redacted] was on Jan 27th; at that time he said he would come stain the fence the following day. I did not receive any further communication from him. He never said that he had come, and since I DID NOT SEE the work done but did see that he had deleted his business facebook page, I knew that he had no intention of keeping his word that time either.
I regret hiring Southern Renovation and fencing. He did offer a good price on the fence--the best of the estimates I obtained--but I would have rather paid a higher price than have this aggrivation. I have lost all around by dealing with him. I did not get the fence I wanted, and now have to pay someone else to finish his work. I have no faith in [redacted]'s word or his work. He has blatantly lied and accused me of not paying when he is the one who has repeatedly lied. I am a single parent/grandparent and as such, have to rely on workmen to follow through with contracted terms. I consulted friends about doing the staining myself, they assured me that it was more than I could do by hand alone, and suggested this avenue to get the matter resolved. I would prefer to never do business with him again, and I pray the fence holds up for the guaranteed period so that I won't have to.
I have copies of estimates from other companies that I obtained last year, I asked for $900 to cover any price increases they may have but can get new estimates if needed. I am asking for relief from dealing with [redacted], and funds to have someone else complete the work before my HOA fines me. I will also take photos of the fence when I get home tonight and forward those on to yo tonight as well. That way, you can see that the fence is not stained.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
That said, I am not holding my breath that they will be back to re-do their mess.
I will keep you posted.
Many thanks for your help in this matter.
Regards,
[redacted]
Hello [redacted] :
Im responding to [redacted] complaint #[redacted] we sold the job with intentions of installing in a...
timely matter but failed due so because of obligations on a contract job we were on with a dead line due ,also on that job we sold her we had already bought the product witch was more than her deposit ,so we had to resale product to recover money too be able to return deposit.
so I will send certified check will be sent out todayfor $1,500.00 by certified male Dec 6 and also Sorry for the bad experience we only have 1 crew so we get stretched out very badly.
hello cindy this is [redacted] at southern renovation fence replying about ID # [redacted] WE NEED TOO SCHEDULE FOR NEXT WEEK TO GO BACK OVER PRESSURE WASHING FRIDAY OCT...
Hello [redacted] : Im responding to [redacted] complaint # [redacted] we sold the job with intentions of installing in a timely matter but failed due so because of obligations on a contract job we were on with a dead line due ,also on that job we sold her we had already bought the product witch was more than her deposit ,so we had to resale product to recover money too be able to return deposit so I will send certified check will be sent out todayfor $1,by certified male Dec and also Sorry for the bad experience we only have crew so we get stretched out very badly THANKS MICHAEL L***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
As you can see by the documents previously sent (Revdex.com1 that I have reattached here), I paid for...
the work in full on 6-27-14, the day of the install. Since he said he deals in cash only, I insisted on a receipt, I'm so glad I did. [redacted] wrote out and signed the receipt himself, right beneath where he wrote that he would stain it on 8-27-14. I am also enclosing a printout of text conversation and other emails where he never requested a deposit. Maybe he forgot to, but it was not requested. Also, there was not a conversation about money being tight, I did not ask him to choose the least expensive fence. If I had, it would not have been the shadow-box as that is most expensive (Revdex.com2 is [redacted] hand-written estimate on the arch top fence requested). It's appaling that he would lie about such things.As the attached text printout shows, on the 25th [redacted] wrote "When you come home and see it done"--meaning the I would see that the fence was stained--he wanted me to take my comments off his business facebook page, especially since another customer commented that she and her daughter had the same experience with the company. The last I heard from [redacted] was on Jan 27th; at that time he said he would come stain the fence the following day. I did not receive any further communication from him. He never said that he had come, and since I DID NOT SEE the work done but did see that he had deleted his business facebook page, I knew that he had no intention of keeping his word that time either.
I regret hiring Southern Renovation and fencing. He did offer a good price on the fence--the best of the estimates I obtained--but I would have rather paid a higher price than have this aggrivation. I have lost all around by dealing with him. I did not get the fence I wanted, and now have to pay someone else to finish his work. I have no faith in [redacted]'s word or his work. He has blatantly lied and accused me of not paying when he is the one who has repeatedly lied. I am a single parent/grandparent and as such, have to rely on workmen to follow through with contracted terms. I consulted friends about doing the staining myself, they assured me that it was more than I could do by hand alone, and suggested this avenue to get the matter resolved. I would prefer to never do business with him again, and I pray the fence holds up for the guaranteed period so that I won't have to.
I have copies of estimates from other companies that I obtained last year, I asked for $900 to cover any price increases they may have but can get new estimates if needed. I am asking for relief from dealing with [redacted], and funds to have someone else complete the work before my HOA fines me. I will also take photos of the fence when I get home tonight and forward those on to yo tonight as well. That way, you can see that the fence is not stained.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
That said, I am not holding my breath that they will be back to re-do their mess.
I will keep you posted.
Many thanks for your help in this matter.
Regards,
[redacted]
Hello [redacted] :
Im responding to [redacted] complaint #[redacted] we sold the job with intentions of installing in a...
timely matter but failed due so because of obligations on a contract job we were on with a dead line due ,also on that job we sold her we had already bought the product witch was more than her deposit ,so we had to resale product to recover money too be able to return deposit.
so I will send certified check will be sent out todayfor $1,500.00 by certified male Dec 6 and also Sorry for the bad experience we only have 1 crew so we get stretched out very badly.
THANKS MICHAEL L[redacted]
hello cindy this is [redacted] at southern renovation fence replying about ID # [redacted] WE NEED TOO SCHEDULE FOR NEXT WEEK TO GO BACK OVER PRESSURE WASHING FRIDAY OCT...
8 TH 10:00 THANKS [redacted]
Yes, finally. It looks great. Thanks.