My front end was out of alignment and damaged the front tires on my truck so I went into the store on Republic Road to get new tires and an alignment When I was checking out, I asked if I could see the alignment report that wasn't supplied in the paperwork The guy working the counter told me that it was done "A while ago" and wasn't sure if he could get it When I asked him if it had been done his reply was "It says it was." I asked him to get the report and it turned out that the person working on my truck didn't do the alignment While waiting for them to do the alignment, I asked the manager what happened and he said that the tech didn't read the service information and missed performing the alignment He also told me that he was the new manager, had been there a week, and was sent there to correct "problems." It is interesting that they did an "inspection" and quoted an additional $300+ worth of work, while missing the service the vehicle brought in for in the first place The manager checked me out and while apologizing about the situation, failed to understand why I continued to be upset He told me he would have caught it that night doing paperwork and would have called me to bring the truck back in, with their attention to detail I am skeptical of this I explained that the alignment that was paid for wasn't done, the guy at the counter was prepared to let me believe that it had, and the failure to perform the alignment would result in damaging the new tires When it was obvious that this guy just wanted me to say that it was ok, I tried to get my paperwork and leave While rounding up the paperwork he kept stating that he didn't know why I was upset when they had taken care of it and kept following me out the door According to the managers own admission, this location has been mismanagedThis experience leads me to believe that in addition to the mis-management, customers should be on the look out for services paid for that go unperformedIt's difficult to understand how the manager can't comprehend why someone would be upset about not getting what was paid for and the potential to damage the newly installed tires
My front end was out of alignment and damaged the front tires on my truck so I went into the store on Republic Road to get 2 new tires and an alignment. When I was checking out, I asked if I could see the alignment report that wasn't supplied in the paperwork. The guy working the counter told me that it was done "A while ago" and wasn't sure if he could get it. When I asked him if it had been done his reply was "It says it was." I asked him to get the report and it turned out that the person working on my truck didn't do the alignment.
While waiting for them to do the alignment, I asked the manager what happened and he said that the tech didn't read the service information and missed performing the alignment. He also told me that he was the new manager, had been there a week, and was sent there to correct "problems." It is interesting that they did an "inspection" and quoted an additional $300+ worth of work, while missing the service the vehicle brought in for in the first place.
The manager checked me out and while apologizing about the situation, failed to understand why I continued to be upset. He told me he would have caught it that night doing paperwork and would have called me to bring the truck back in, with their attention to detail I am skeptical of this. I explained that the alignment that was paid for wasn't done, the guy at the counter was prepared to let me believe that it had, and the failure to perform the alignment would result in damaging the new tires. When it was obvious that this guy just wanted me to say that it was ok, I tried to get my paperwork and leave. While rounding up the paperwork he kept stating that he didn't know why I was upset when they had taken care of it and kept following me out the door.
According to the managers own admission, this location has been mismanaged. This experience leads me to believe that in addition to the mis-management, customers should be on the look out for services paid for that go unperformed. It's difficult to understand how the manager can't comprehend why someone would be upset about not getting what was paid for and the potential to damage the newly installed tires.
My front end was out of alignment and damaged the front tires on my truck so I went into the store on Republic Road to get new tires and an alignment When I was checking out, I asked if I could see the alignment report that wasn't supplied in the paperwork The guy working the counter told me that it was done "A while ago" and wasn't sure if he could get it When I asked him if it had been done his reply was "It says it was." I asked him to get the report and it turned out that the person working on my truck didn't do the alignment While waiting for them to do the alignment, I asked the manager what happened and he said that the tech didn't read the service information and missed performing the alignment He also told me that he was the new manager, had been there a week, and was sent there to correct "problems." It is interesting that they did an "inspection" and quoted an additional $300+ worth of work, while missing the service the vehicle brought in for in the first place The manager checked me out and while apologizing about the situation, failed to understand why I continued to be upset He told me he would have caught it that night doing paperwork and would have called me to bring the truck back in, with their attention to detail I am skeptical of this I explained that the alignment that was paid for wasn't done, the guy at the counter was prepared to let me believe that it had, and the failure to perform the alignment would result in damaging the new tires When it was obvious that this guy just wanted me to say that it was ok, I tried to get my paperwork and leave While rounding up the paperwork he kept stating that he didn't know why I was upset when they had taken care of it and kept following me out the door According to the managers own admission, this location has been mismanagedThis experience leads me to believe that in addition to the mis-management, customers should be on the look out for services paid for that go unperformedIt's difficult to understand how the manager can't comprehend why someone would be upset about not getting what was paid for and the potential to damage the newly installed tires
My front end was out of alignment and damaged the front tires on my truck so I went into the store on Republic Road to get 2 new tires and an alignment. When I was checking out, I asked if I could see the alignment report that wasn't supplied in the paperwork. The guy working the counter told me that it was done "A while ago" and wasn't sure if he could get it. When I asked him if it had been done his reply was "It says it was." I asked him to get the report and it turned out that the person working on my truck didn't do the alignment.
While waiting for them to do the alignment, I asked the manager what happened and he said that the tech didn't read the service information and missed performing the alignment. He also told me that he was the new manager, had been there a week, and was sent there to correct "problems." It is interesting that they did an "inspection" and quoted an additional $300+ worth of work, while missing the service the vehicle brought in for in the first place.
The manager checked me out and while apologizing about the situation, failed to understand why I continued to be upset. He told me he would have caught it that night doing paperwork and would have called me to bring the truck back in, with their attention to detail I am skeptical of this. I explained that the alignment that was paid for wasn't done, the guy at the counter was prepared to let me believe that it had, and the failure to perform the alignment would result in damaging the new tires. When it was obvious that this guy just wanted me to say that it was ok, I tried to get my paperwork and leave. While rounding up the paperwork he kept stating that he didn't know why I was upset when they had taken care of it and kept following me out the door.
According to the managers own admission, this location has been mismanaged. This experience leads me to believe that in addition to the mis-management, customers should be on the look out for services paid for that go unperformed. It's difficult to understand how the manager can't comprehend why someone would be upset about not getting what was paid for and the potential to damage the newly installed tires.