Walnut Creek Heating and Air Conditioning

I made a big mistake to let this company to replace ACThis company only cares and do one thing that cheat you to replace a new AC and take your payment then never connect you anymore My house heater not work well in 1/I knew it is switch board parts on/off problem, but air condition super goodGot a post card said this company could check and turn up quicklyCall them in, the guy said the AC life about years after repair couple years still need to replace whole AC, order part need more two weeks more about $(they did not tell you they do not handle the brand of AC of you home), if you change a new heater only $7k to 8kI see that new is better, then they say better change AC too that save money, today we have good deal take off $in stock 80% efficient two stage AC, you pay only about $13kPush me to make decision immediately otherwise no this dealI agreed and give $deposit that is Saturday morningAfternoon I found they only do one brand AC that is why they ask me to change whole AC, I call them want to stop the business and give up the $to add $1k more for repair, they said they order the AC and submitted permit in city for $2k (???? Saturday morning, after I see only less $600)I have a no choice to let them change the AC! Now I have a new quit AC, heat are OK so far, but AC did not make 2nd story room cool like before! I do not know how to make 2nd stage work or it is auto! When sign the contract they said they have good service, visit you twice a year, I have not get any connection or call for service appointment

Initial Business Response / [redacted] (1000, 8, 2014/09/04) */ We are currently working with Ms [redacted] to come to an amicable solution Initial Consumer Rebuttal / [redacted] (2000, 11, 2014/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2015/05/07) */ Mr [redacted] signed a document that states"I understand that this agreement has an auto renewal feature and if I want to change the status of the agreement, a written notice is to be sent to the home office (see back for details)" I will be happy to provide a copy of the contract that he signedThis contract will be submitted with this responseWhen he was given instruction again on how to cancel, he refusedHe then threatened to file complaints and seek legal councilHe emailed a confirmation to our corporate web page and I cancelled his membership immediately even though he did not comply with the contract detailsAgain, his membership has been cancelled He will no longer be contacted by our company for services nor will any more services be rendered at his request Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) My main objective, which was to end any further dealings with this sleazy company, has been accomplishedBut I maintain that an ethical, reputable company would not seek to construct artificial barriers to prevent a customer from ending a monthly service agreementIn this electronic day and age, a requirement to require a letter be mailed or faxed is outrageousAn honest company would readily accept an e-mail or similar

Initial Business Response /* (1000, 8, 2015/05/07) */
Mr *** signed a document that states"I understand that this agreement has an auto renewal feature and if I want to change the status of the agreement, a written notice is to be sent to the home office (see back for details)" I will be happy
to provide a copy of the contract that he signedThis contract will be submitted with this responseWhen he was given instruction again on how to cancel, he refusedHe then threatened to file complaints and seek legal councilHe emailed a confirmation to our corporate web page and I cancelled his membership immediately even though he did not comply with the contract detailsAgain, his membership has been cancelled He will no longer be contacted by our company for services nor will any more services be rendered at his request
Initial Consumer Rebuttal /* (2000, 11, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My main objective, which was to end any further dealings with this sleazy company, has been accomplishedBut I maintain that an ethical, reputable company would not seek to construct artificial barriers to prevent a customer from ending a monthly service agreementIn this electronic day and age, a requirement to require a letter be mailed or faxed is outrageousAn honest company would readily accept an e-mail or similar

Hi [redacted], We have cancelled your star membership. Our policy states that we need written agreement of cancelation either by mail or fax to terminate the star membership. We enforce this policy to ensure that our clients do not miss services or have unnecessary charges. Please let...

us know if we can help you with any of your home service needs and we thank you for being a part of our star membership program. Sincerely, Hometown Heating and Air Conditioning

Initial Business Response /* (1000, 8, 2014/08/07) */
Mr. [redacted],
I want nothing more than to get the mailing issue resolved for you as soon as possible. Please understand that when we receive requests to have a name and address removed from our database, they are submitted to the company...

that handles our mail and they are removed.
Luckily, because you have filed a complaint with the Revdex.com I now have your name and address. I don't know who you spoke to in our office, but we have never told anyone that it is impossible to be removed from our lists. There will be serious repercussions if I ever hear those words, because it is simply not true. I have checked all of our requests which are put into a spreadsheet as soon as I get them and I did not find your name nor your address. Now, this deeply concerns me. If you had called multiple times, then there is some sort of communication breakdown that needs to be addressed. I sincerely apologize that this matter is causing so much grief for you and myself. I can now assure you that your name and address will be deleted from our mailing list. We strive for customer satisfaction and do everything above and beyond to ensure that fact. I will make it my personal mission to ensure that this is handled in a prompt manner for you. Again, we sincerely apologize.
Thank you,
[redacted]
Marketing Manager
Walnut Creek Heating and Air Conditioning

I had Walnut Creek heating and air out to my home for A/C tune up for the first time, and was very happy with my appointment! the technician they sent to my was very polite, friendly, and professional. my system is 27 years old. I had just moved in into this home this year, and had no clue if my a/c had been serviced in the past. From what I experienced when turning it on for the first time, I don't think it had ever been serviced since it was installed. the technician showed me the issues that caused the a/c to not work properly and told me what can be done to fix them and gave me recommended options to help me receive better efficiency for my home. they were very reasonable pricing! I couldn't be any happier with my experience! this is the company I will always be calling for my heating and A/C needs!!!
such a great company! they took care of me and my family needs very professionally, and very promptly!

I made a big mistake to let this company to replace AC. This company only cares and do one thing that cheat you to replace a new AC and take your payment then never connect you anymore.
My house heater not work well in 1/16 I knew it is switch board parts on/off problem, but air condition super good. Got a post card said this company could check and turn up quickly. Call them in, the guy said the AC life about 15 years after repair couple years still need to replace whole AC, order part need more two weeks more about $2000 (they did not tell you they do not handle the brand of AC of you home), if you change a new heater only $7k to 8k. I see that new is better, then they say better change AC too that save money, today we have good deal take off $3000 in stock 80% efficient two stage AC, you pay only about $13k. Push me to make decision immediately otherwise no this deal. I agreed and give $1000 deposit that is Saturday morning. Afternoon I found they only do one brand AC that is why they ask me to change whole AC, I call them want to stop the business and give up the $1000 to add $1k more for repair, they said they order the AC and submitted permit in city for $2k (???? Saturday morning, after I see only less $600). I have a no choice to let them change the AC!
Now I have a new quit AC, heat are OK so far, but AC did not make 2nd story room cool like before! I do not know how to make 2nd stage work or it is auto!
When sign the contract they said they have good service, visit you twice a year, I have not get any connection or call for service appointment.

Initial Business Response /* (1000, 8, 2014/09/04) */
We are currently working with Ms [redacted] to come to an amicable solution.
Initial Consumer Rebuttal /* (2000, 11, 2014/09/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/05/07) */
Mr [redacted] signed a document that states"I understand that this agreement has an auto renewal feature and if I want to change the status of the agreement, a written notice is to be sent to the home office (see back for details)" I will be...

happy to provide a copy of the contract that he signed. This contract will be submitted with this response. When he was given instruction again on how to cancel, he refused. He then threatened to file complaints and seek legal council. He emailed a confirmation to our corporate web page and I cancelled his membership immediately even though he did not comply with the contract details. Again, his membership has been cancelled He will no longer be contacted by our company for services nor will any more services be rendered at his request.
Initial Consumer Rebuttal /* (2000, 11, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My main objective, which was to end any further dealings with this sleazy company, has been accomplished. But I maintain that an ethical, reputable company would not seek to construct artificial barriers to prevent a customer from ending a monthly service agreement. In this electronic day and age, a requirement to require a letter be mailed or faxed is outrageous. An honest company would readily accept an e-mail or similar.