The warranty that we include for certified preowned units only covers components and not structural issues that could occur We do inspect all of our campers before delivery and perform a series of tests on components and complete visual inspections throughout the interior and exterior of
every unit When purchasing a used camper, there is always a small risk that something could go wrong and we never make the claim that our day warranty covers everything With all that said, *** has spoken to Mr *** and has offered to make the repairs on the floor of the camper if he would return the unit to our facility Mr. *** has refused to return the camper and obtained estimates from other dealership in his local area We believe the estimates are not accurate and we have declined to pay another dealership to make the repairs We believe our offer of repairing the camper at our facility is a solution that is more than fair
We do apologize for the frustrations that have been experienced. We strive to please every customer and we certainly will do the same for The [redacted]s. We would like to reimburse the additional repairs that were required. Just get in touch with us to make the...
arrangements. We value and appreciate your business and hope to continue to service your RV for many camping seasons to come!
We here at Walnut Ridge try to make sure every job is completed with the highest standards, and we do our due diligence to educate the customer of the importance of performing routine maintenance. This coach was brought in with a damaged rear wall and roof trusses from the impact with the...
tree. We had ordered a custom made rear wall manufactured to the factory specs for this particular unit. In May when the customer brought in the coach for the water leak, and after extensive water testing, it was found to have debris on the roof of the slide out that was interfering with the seals. We cleaned the roof off and water tested the coach again, all free of charge. In July the unit was brought back in for some warranty work to be done. There was no mention of a leak at that point. In August it was brought in for a service advisory and we were then asked about a leak again. And, once again there was debris on the slide out but this time it was on the inside of the Slide roof. We cleaned it free of charge again. The customers voiced their concern about the rear wall puffing out and after we looked at two other similar units with “hung glass” rear walls the customers agreed that it was like the other factory built units. They left that day with no further complaints. Only recently, after being asked to pay for an estimate from another dealership, was there any mention of dissatisfaction with the work done on the rear wall. We most certainly would have re-evaluated the work completed if we would have been notified before the work was completed at another place. We have attached pictures of the debris on the slide out as well as pictures of the original back from the factory. You can see the bulge around the windows in them as it was delivered from the factory.Thank you,Walnut Ridge Family RV
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, the invoice sent to Walnut Ridge was not an estimate, it was the actual bill, the cost of the repair, it is what WE paid to have the problem corrected. The invoice was sent to Walnut Ridge by our insurance adjuster who was trying to assist us in being reimbursed for the fee of having the back resized to fit properly since the insurance could not pay for the work a second time. We brought the camper back to Walnut Ridge in good faith they would recognize the issue as was discussed with them by our insurance adjuster prior to us pulling the camper there only to be told there was nothing wrong with the back and then ignored when we addressed the roof issue. THIS is when we decided to seek assistance at another dealer ship. We waited to see if Walnut Ridge had responded to the Bill, not an estimate, learned they had not responded, and then we paid the $603.51. Yes, we were inconvenienced, three, three-hour trips plus the gas. We are not asking to be reimbursed for our inconvenience, we are asking to be reimbursed for the repair, $603.51.
Regards,
[redacted]
The warranty that we include for certified preowned units only covers components and not structural issues that could occur We do inspect all of our campers before delivery and perform a series of tests on components and complete visual inspections throughout the interior and exterior of
every unit When purchasing a used camper, there is always a small risk that something could go wrong and we never make the claim that our day warranty covers everything With all that said, *** has spoken to Mr *** and has offered to make the repairs on the floor of the camper if he would return the unit to our facility Mr. *** has refused to return the camper and obtained estimates from other dealership in his local area We believe the estimates are not accurate and we have declined to pay another dealership to make the repairs We believe our offer of repairing the camper at our facility is a solution that is more than fair
We do apologize for the frustrations that have been experienced. We strive to please every customer and we certainly will do the same for The [redacted]s. We would like to reimburse the additional repairs that were required. Just get in touch with us to make the...
arrangements. We value and appreciate your business and hope to continue to service your RV for many camping seasons to come!
We here at Walnut Ridge try to make sure every job is completed with the highest standards, and we do our due diligence to educate the customer of the importance of performing routine maintenance. This coach was brought in with a damaged rear wall and roof trusses from the impact with the...
tree. We had ordered a custom made rear wall manufactured to the factory specs for this particular unit. In May when the customer brought in the coach for the water leak, and after extensive water testing, it was found to have debris on the roof of the slide out that was interfering with the seals. We cleaned the roof off and water tested the coach again, all free of charge. In July the unit was brought back in for some warranty work to be done. There was no mention of a leak at that point. In August it was brought in for a service advisory and we were then asked about a leak again. And, once again there was debris on the slide out but this time it was on the inside of the Slide roof. We cleaned it free of charge again. The customers voiced their concern about the rear wall puffing out and after we looked at two other similar units with “hung glass” rear walls the customers agreed that it was like the other factory built units. They left that day with no further complaints. Only recently, after being asked to pay for an estimate from another dealership, was there any mention of dissatisfaction with the work done on the rear wall. We most certainly would have re-evaluated the work completed if we would have been notified before the work was completed at another place. We have attached pictures of the debris on the slide out as well as pictures of the original back from the factory. You can see the bulge around the windows in them as it was delivered from the factory.Thank you,Walnut Ridge Family RV
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, the invoice sent to Walnut Ridge was not an estimate, it was the actual bill, the cost of the repair, it is what WE paid to have the problem corrected. The invoice was sent to Walnut Ridge by our insurance adjuster who was trying to assist us in being reimbursed for the fee of having the back resized to fit properly since the insurance could not pay for the work a second time. We brought the camper back to Walnut Ridge in good faith they would recognize the issue as was discussed with them by our insurance adjuster prior to us pulling the camper there only to be told there was nothing wrong with the back and then ignored when we addressed the roof issue. THIS is when we decided to seek assistance at another dealer ship. We waited to see if Walnut Ridge had responded to the Bill, not an estimate, learned they had not responded, and then we paid the $603.51. Yes, we were inconvenienced, three, three-hour trips plus the gas. We are not asking to be reimbursed for our inconvenience, we are asking to be reimbursed for the repair, $603.51.
Regards,
[redacted]