As soon as receiving complaint from Revdex.com I called customer, (since I was not aware of the problem he was having) and got the info to rectify the situationwe have since filed necessary forms with proper signatures of customer and they should receive requested refund very shortlyI apologized to them for the delay and oversight from my business officeI believe the customer is satisfied with my call and actions [redacted] ***
Jason [redacted] , the General Manager of Walser Buick GMC in Bloomington, has been in contact with Mr [redacted] regarding his complaintThey came to a mutual agreement that Walser Buick GMC would refund Mr [redacted] $to resolve the issueThe check was mailed on August and cleared our bank on September 8th Mr [redacted] felt that this was a fair offer and we believe that complaint is closed.Regards, Peggy [redacted]
Our General Manager, Jason [redacted] , has investigated Mr [redacted] ’s concerns and identified that Walser could have been more efficient in diagnosing Mr [redacted] ’s vehicleThe issues identified did need repair and are common for a vehicle of that age, but we regret that Mr [redacted] had to repeatedly return to the dealership to identify these repairsBecause of this inconvenience, Walser has agreed to cover these repairs totaling $ In regard to the tire damage, we do not agree with the accusation that Walser intentionally caused damage to Mr [redacted] ’s tires, but as a good faith gesture, Walser will cover the cost for the new tires as quoted in the complaint of $ If Mr [redacted] is satisfied with this resolution, please have him contact me within the next business days with delivery information for receipt of a check totaling the requested amount of $1,
As general manager I have met with our service manager and we agree with each other that the customer was handled improperly on this matterI am having my service manager contact the customer to arrange for pick up of them to reinstate them into a free rental car with no damage expense needed for
previously stated damageWe apologize for the miscommunication on our part and the inconvenience it caused for the customer and hope that by forgiving the damage expense they will want to continue doing business with usThank you for making me aware of the situation
I did look into this issue and it looks like there was a miscommunication between the parts department and service advisor regarding the Sd cardWe would like to refund the *** *** the dollars and apologize for any inconvenienceHe can personally contact me anytime between the hours of
7-Monday through Friday and we can get him the refund worked outThank you for your time! Laura H***C*** *** ***
*** ***
Initial Business Response /* (1000, 5, 2016/03/03) */
Mr*** returned the part to Walser Buick GMC on Saturday, February 27, He met with Henry *** our Parts Manager and received a refund for the transfer case switchWe believe the complaint has been resolved
Thank
You,
Peggy ***
Walser Automotive
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
Left VM for Mr ***, advising that case will be closed 'Resolved,' as it appears he was able to return part for refund as requested
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
As soon as receiving complaint from Revdex.com I called customer, (since I was not aware of the problem he was having) and got the info to rectify the situation. we have since filed necessary forms with proper signatures of customer and they should receive requested refund very shortly. I apologized to...
them for the delay and oversight from my business office. I believe the customer is satisfied with my call and actions. [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our General Manager, Jason [redacted], has investigated Mr. [redacted]’s concerns and identified that Walser could have been more efficient in diagnosing Mr. [redacted]’s vehicle. The issues identified did need repair and are common for a vehicle of that age, but we regret that Mr. [redacted] had to...
repeatedly return to the dealership to identify these repairs. Because of this inconvenience, Walser has agreed to cover these repairs totaling $634.01.
In regard to the tire damage, we do not agree with the accusation that Walser intentionally caused damage to Mr. [redacted]’s tires, but as a good faith gesture, Walser will cover the cost for the new tires as quoted in the complaint of $669.67.
If Mr. [redacted] is satisfied with this resolution, please have him contact me within the next 10 business days with delivery information for receipt of a check totaling the requested amount of $1,303.68
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Jason [redacted], the General Manager of Walser Buick GMC in Bloomington, has been in contact with Mr. [redacted] regarding his...
complaint. They came to a mutual agreement that Walser Buick GMC would refund Mr. [redacted] $800 to resolve the issue. The check was mailed on August 31 and cleared our bank on September 8th. Mr. [redacted] felt that this was a fair offer and we believe that complaint is closed.Regards, Peggy [redacted]
As soon as receiving complaint from Revdex.com I called customer, (since I was not aware of the problem he was having) and got the info to rectify the situationwe have since filed necessary forms with proper signatures of customer and they should receive requested refund very shortlyI apologized to them for the delay and oversight from my business officeI believe the customer is satisfied with my call and actions [redacted] ***
Jason [redacted] , the General Manager of Walser Buick GMC in Bloomington, has been in contact with Mr [redacted] regarding his complaintThey came to a mutual agreement that Walser Buick GMC would refund Mr [redacted] $to resolve the issueThe check was mailed on August and cleared our bank on September 8th Mr [redacted] felt that this was a fair offer and we believe that complaint is closed.Regards, Peggy [redacted]
Our General Manager, Jason [redacted] , has investigated Mr [redacted] ’s concerns and identified that Walser could have been more efficient in diagnosing Mr [redacted] ’s vehicleThe issues identified did need repair and are common for a vehicle of that age, but we regret that Mr [redacted] had to repeatedly return to the dealership to identify these repairsBecause of this inconvenience, Walser has agreed to cover these repairs totaling $ In regard to the tire damage, we do not agree with the accusation that Walser intentionally caused damage to Mr [redacted] ’s tires, but as a good faith gesture, Walser will cover the cost for the new tires as quoted in the complaint of $ If Mr [redacted] is satisfied with this resolution, please have him contact me within the next business days with delivery information for receipt of a check totaling the requested amount of $1,
The manager, Nick, has finally returned my phone call and has resolved it with myself
As general manager I have met with our service manager and we agree with each other that the customer was handled improperly on this matterI am having my service manager contact the customer to arrange for pick up of them to reinstate them into a free rental car with no damage expense needed for
previously stated damageWe apologize for the miscommunication on our part and the inconvenience it caused for the customer and hope that by forgiving the damage expense they will want to continue doing business with usThank you for making me aware of the situation
I did look into this issue and it looks like there was a miscommunication between the parts department and service advisor regarding the Sd cardWe would like to refund the *** *** the dollars and apologize for any inconvenienceHe can personally contact me anytime between the hours of
7-Monday through Friday and we can get him the refund worked outThank you for your time! Laura H***C*** *** ***
*** ***
Initial Business Response /* (1000, 5, 2016/03/03) */
Mr*** returned the part to Walser Buick GMC on Saturday, February 27, He met with Henry *** our Parts Manager and received a refund for the transfer case switchWe believe the complaint has been resolved
Thank
You,
Peggy ***
Walser Automotive
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
Left VM for Mr ***, advising that case will be closed 'Resolved,' as it appears he was able to return part for refund as requested
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
As soon as receiving complaint from Revdex.com I called customer, (since I was not aware of the problem he was having) and got the info to rectify the situation. we have since filed necessary forms with proper signatures of customer and they should receive requested refund very shortly. I apologized to...
them for the delay and oversight from my business office. I believe the customer is satisfied with my call and actions. [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our General Manager, Jason [redacted], has investigated Mr. [redacted]’s concerns and identified that Walser could have been more efficient in diagnosing Mr. [redacted]’s vehicle. The issues identified did need repair and are common for a vehicle of that age, but we regret that Mr. [redacted] had to...
repeatedly return to the dealership to identify these repairs. Because of this inconvenience, Walser has agreed to cover these repairs totaling $634.01.
In regard to the tire damage, we do not agree with the accusation that Walser intentionally caused damage to Mr. [redacted]’s tires, but as a good faith gesture, Walser will cover the cost for the new tires as quoted in the complaint of $669.67.
If Mr. [redacted] is satisfied with this resolution, please have him contact me within the next 10 business days with delivery information for receipt of a check totaling the requested amount of $1,303.68
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The manager, Nick, has finally returned my phone call and has resolved it with myself.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Jason [redacted], the General Manager of Walser Buick GMC in Bloomington, has been in contact with Mr. [redacted] regarding his...
complaint. They came to a mutual agreement that Walser Buick GMC would refund Mr. [redacted] $800 to resolve the issue. The check was mailed on August 31 and cleared our bank on September 8th. Mr. [redacted] felt that this was a fair offer and we believe that complaint is closed.Regards, Peggy [redacted]