Initial Business Response /* (1000, 5, 2015/08/12) */
We apologize for this oversight. Mr. [redacted] was out of town and contacted Mr. [redacted] right away after returning. Mr. [redacted] was happy with the resolution. In addition to getting Mr. [redacted] the $100 promised, Mr. [redacted] offered to sell Mr. [redacted] his...
accessories (Running boards) with a 10% discount, and install them for free. Mr. [redacted] has an appointment for Monday August 10th to have the boards installed. Again, we apologize for this oversight.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com, David [redacted], the General Manager of Walser Chrysler Jeep Dodge, and Mr. [redacted] are currently working on the issues of the complaint. They are addressing the cancellation of his extended service contract, the 90 days of carwashes, copy the Carfax...
on the vehicle he purchased and also getting the vehicle re-detailed. The 1st payment issue has already been resolved. We will update the complaint once all of the issues have been addressed. Thank you,Peggy [redacted]
Initial Business Response /* (1000, 10, 2015/11/03) */
Mr.[redacted] was at the Walser Chrysler Jeep Dodge dealership in September. Mr. [redacted]'s credit application was submitted to 5 lenders, not 8. Capital One is one of the preferred lenders for Walser Automotive Group. Attached are...
disclosures signed by Mr. [redacted] acknowledging his credit application was being sent to one or more lenders as well as a notice to motor vehicle credit applicant. Based off the customers signed authorization, Walser is unable to request credit inquiry reversals from our lenders as no fraudulent activity has taken place.
Initial Consumer Rebuttal /* (3000, 13, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In Response - Yes I did sign the credit application but was misled with business practices by Walser. As initially stated, I walked into Walser with a pre-approved confirmation with Capital One with a very low interest rate for specific vehicles. I initially asked the sales woman if Capital One was accepted at Walser and the answer was "YES". Again, I was then informed that Walser has the "Preferred Lender" program in which again I was told by the sales woman that it would beat what I had with Capital One. I have provided the Approval confirmation # which can be corroborated. Once again, I specifically asked the sales woman at least 3 times if I agreed to Walser running their "Preferred Lender" inquiry how many hard inquiries would there be. The response was "1" ONE. The problem occurs not only with the mis-informed sales staff informing the customer of false information 3 times but also the lack of total visibility and transparency into the practices of the credit document I signed. I specifically remember asking the questions for the last time when I sign the document, "Do you accept my Capital One Acceptance" and "How many Hard inquiries will my credit report receive". The sales woman responded "yes" and "1" respectively. I even went on my phone after the ridiculous Walser interest rate offer to show the sales woman the approval from Capital One and even with the specific VIN #. She did nothing even after she told me several times Walser works with Capital One. I honestly have no problem taking this further and filing grievances through other regulatory entities. The Walser Dealership is unethical in business practices and seriously lack in training efforts. I know this because the sales woman I worked with said she was fairly new and just got in trouble from a transaction that occurred where she sold a car but accepted the trade in that was not in the clients name. That can be documented as well when researched. Why would your sales staff tell a customer they screwed up??? Wow... They Screwed up with lying to me as well. My requests for remediation remain.
Dear Revdex.com:Nand [redacted], the General Manager of Walser Chrysler Jeep Dodge has reviewed and researched Mr. [redacted]'s complaint. We are sensitive to the customers concern that we are sending out inaccurate notices but unfortunately we were unable to locate the vehicle or the notice in our database. This...
notice did not come from Walser Automotive, it may have come from a 3rd party. We are happy to review further but would need a copy of the notice to proceed. Again our apologies for the inconvenience.
David [redacted], the General Manager of Walser CJD, has reached out to Ms. [redacted]. They exchanged voicemails and texts yesterday and this morning spoke on the phone. He made her an offer to either trade in or buyout her vehicle. Ms. [redacted] is currently viewing the inventory online at Walser...
Chrysler Jeep Dodge to see if she can find a vehicle she is interested in. They agreed that this transaction needs to be completed in the next 7 days. David will update us with the progress on resolving this issue.
Dear Revdex.com, Ms. [redacted]’s vehicle was towed into our dealership and needed a new transmission. It required ordering parts to complete the replacement. Our technician and I stayed past midnight to finish the repair on her vehicle. The work was over 16 hours to complete as it is a...
new model transmission and needed a specific technician to repair. We fixed and delivered this vehicle on Nov 2nd. We believe that the vehicle has been repaired and the issues have been resolved. Our sincere apology that getting the parts and repair took longer than expected and also that we did not communicate effectively. Regards, Nand [redacted]
Initial Business Response /* (1000, 5, 2015/08/12) */
We apologize for this oversight. Mr. [redacted] was out of town and contacted Mr. [redacted] right away after returning. Mr. [redacted] was happy with the resolution. In addition to getting Mr. [redacted] the $100 promised, Mr. [redacted] offered to sell Mr. [redacted] his...
accessories (Running boards) with a 10% discount, and install them for free. Mr. [redacted] has an appointment for Monday August 10th to have the boards installed. Again, we apologize for this oversight.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com, David [redacted], the General Manager of Walser Chrysler Jeep Dodge, and Mr. [redacted] are currently working on the issues of the complaint. They are addressing the cancellation of his extended service contract, the 90 days of carwashes, copy the Carfax...
on the vehicle he purchased and also getting the vehicle re-detailed. The 1st payment issue has already been resolved. We will update the complaint once all of the issues have been addressed. Thank you,Peggy [redacted]
Initial Business Response /* (1000, 10, 2015/11/03) */
Mr.[redacted] was at the Walser Chrysler Jeep Dodge dealership in September. Mr. [redacted]'s credit application was submitted to 5 lenders, not 8. Capital One is one of the preferred lenders for Walser Automotive Group. Attached are...
disclosures signed by Mr. [redacted] acknowledging his credit application was being sent to one or more lenders as well as a notice to motor vehicle credit applicant. Based off the customers signed authorization, Walser is unable to request credit inquiry reversals from our lenders as no fraudulent activity has taken place.
Initial Consumer Rebuttal /* (3000, 13, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In Response - Yes I did sign the credit application but was misled with business practices by Walser. As initially stated, I walked into Walser with a pre-approved confirmation with Capital One with a very low interest rate for specific vehicles. I initially asked the sales woman if Capital One was accepted at Walser and the answer was "YES". Again, I was then informed that Walser has the "Preferred Lender" program in which again I was told by the sales woman that it would beat what I had with Capital One. I have provided the Approval confirmation # which can be corroborated. Once again, I specifically asked the sales woman at least 3 times if I agreed to Walser running their "Preferred Lender" inquiry how many hard inquiries would there be. The response was "1" ONE. The problem occurs not only with the mis-informed sales staff informing the customer of false information 3 times but also the lack of total visibility and transparency into the practices of the credit document I signed. I specifically remember asking the questions for the last time when I sign the document, "Do you accept my Capital One Acceptance" and "How many Hard inquiries will my credit report receive". The sales woman responded "yes" and "1" respectively. I even went on my phone after the ridiculous Walser interest rate offer to show the sales woman the approval from Capital One and even with the specific VIN #. She did nothing even after she told me several times Walser works with Capital One. I honestly have no problem taking this further and filing grievances through other regulatory entities. The Walser Dealership is unethical in business practices and seriously lack in training efforts. I know this because the sales woman I worked with said she was fairly new and just got in trouble from a transaction that occurred where she sold a car but accepted the trade in that was not in the clients name. That can be documented as well when researched. Why would your sales staff tell a customer they screwed up??? Wow... They Screwed up with lying to me as well. My requests for remediation remain.
Dear Revdex.com:Nand [redacted], the General Manager of Walser Chrysler Jeep Dodge has reviewed and researched Mr. [redacted]'s complaint. We are sensitive to the customers concern that we are sending out inaccurate notices but unfortunately we were unable to locate the vehicle or the notice in our database. This...
notice did not come from Walser Automotive, it may have come from a 3rd party. We are happy to review further but would need a copy of the notice to proceed. Again our apologies for the inconvenience.
David [redacted], the General Manager of Walser CJD, has reached out to Ms. [redacted]. They exchanged voicemails and texts yesterday and this morning spoke on the phone. He made her an offer to either trade in or buyout her vehicle. Ms. [redacted] is currently viewing the inventory online at Walser...
Chrysler Jeep Dodge to see if she can find a vehicle she is interested in. They agreed that this transaction needs to be completed in the next 7 days. David will update us with the progress on resolving this issue.
Dear Revdex.com, Ms. [redacted]’s vehicle was towed into our dealership and needed a new transmission. It required ordering parts to complete the replacement. Our technician and I stayed past midnight to finish the repair on her vehicle. The work was over 16 hours to complete as it is a...
new model transmission and needed a specific technician to repair. We fixed and delivered this vehicle on Nov 2nd. We believe that the vehicle has been repaired and the issues have been resolved. Our sincere apology that getting the parts and repair took longer than expected and also that we did not communicate effectively. Regards, Nand [redacted]