Dear Revdex.com, ? ? Ms [redacted] ’s vehicle? was towed into our dealership and needed a new transmissionIt required ordering parts to complete the replacement.? Our technician and I stayed past midnight to finish the repair on her vehicleThe work was over hours to complete as it is a new model transmission and needed a specific technician to repairWe fixed and delivered this vehicle on Nov 2nd.? We believe that the vehicle has been repaired and the issues have been resolvedOur sincere apology that getting the parts and repair took longer than expected and also that we did not communicate effectively? Regards, Nand ***
Dear Revdex.com, Ms [redacted] ’s vehicle was towed into our dealership and needed a new transmissionIt required ordering parts to complete the replacement Our technician and I stayed past midnight to finish the repair on her vehicleThe work was over hours to complete as it is a new model transmission and needed a specific technician to repairWe fixed and delivered this vehicle on Nov 2ndWe believe that the vehicle has been repaired and the issues have been resolvedOur sincere apology that getting the parts and repair took longer than expected and also that we did not communicate effectively Regards, Nand ***
Dear Revdex.com:Nand ***, the General Manager of Walser Chrysler Jeep Dodge has reviewed and researched Mr [redacted] 's complaintWe are sensitive to the customers concern that we are sending out inaccurate notices but unfortunately we were unable to locate the vehicle or the notice in our databaseThis notice did not come from Walser Automotive, it may have come from a 3rd party.? We are happy to review further? but would need a copy of the notice to proceedAgain our apologies for the inconvenience.? ? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
David [redacted] , the General Manager of Walser CJD, has reached out to Ms [redacted] They exchanged voicemails and texts yesterday and this morning spoke on the phone.? He made her an offer to either trade in or buyout her vehicleMs [redacted] is currently viewing the inventory online at Walser Chrysler Jeep Dodge to see if she can find a vehicle she is interested inThey agreed that this transaction needs to be completed in the next days.? David will update? us with the progress on resolving this issue
Revdex.com, David [redacted] , the General Manager of Walser Chrysler Jeep Dodge, and Mr [redacted] are currently working on the issues of the complaintThey are addressing the cancellation of his extended service contract, the days of carwashes, copy the Carfax on the vehicle he purchased and also getting the vehicle re-detailed The 1st payment issue has already been resolvedWe will update the complaint once all of the issues have been addressed Thank you,Peggy [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/11/03) */ Mr[redacted] was at the Walser Chrysler Jeep Dodge dealership in SeptemberMr [redacted] 's credit application was submitted to lenders, not Capital One is one of the preferred lenders for Walser Automotive GroupAttached are disclosures signed by Mr [redacted] acknowledging his credit application was being sent to one or more lenders as well as a notice to motor vehicle credit applicantBased off the customers signed authorization, Walser is unable to request credit inquiry reversals from our lenders as no fraudulent activity has taken place Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) In Response - Yes I did sign the credit application but was misled with business practices by WalserAs initially stated, I walked into Walser with a pre-approved confirmation with Capital One with a very low interest rate for specific vehiclesI initially asked the sales woman if Capital One was accepted at Walser and the answer was "YES"Again, I was then informed that Walser has the "Preferred Lender" program in which again I was told by the sales woman that it would beat what I had with Capital OneI have provided the Approval confirmation # which can be corroboratedOnce again, I specifically asked the sales woman at least times if I agreed to Walser running their "Preferred Lender" inquiry how many hard inquiries would there beThe response was "1" ONEThe problem occurs not only with the mis-informed sales staff informing the customer of information times but also the lack of total visibility and transparency into the practices of the credit document I signedI specifically remember asking the questions for the last time when I sign the document, "Do you accept my Capital One Acceptance" and "How many Hard inquiries will my credit report receive"The sales woman responded "yes" and "1" respectivelyI even went on my phone after the ridiculous Walser interest rate offer to show the sales woman the approval from Capital One and even with the specific VIN #She did nothing even after she told me several times Walser works with Capital OneI honestly have no problem taking this further and filing grievances through other regulatory entitiesThe Walser Dealership is unethical in business practices and seriously lack in training effortsI know this because the sales woman I worked with said she was fairly new and just got in trouble from a transaction that occurred where she sold a car but accepted the trade in that was not in the clients nameThat can be documented as well when researchedWhy would your sales staff tell a customer they screwed up??? WowThey Screwed up with lying to me as wellMy requests for remediation remain
Dear Mr***, As with all customers our primary goal is to find customers vehicles that fulfill their personal needs while fitting within their financial goalsIn most purchase situations, buyers are also looking for some form of financial support from a third party lender, which Walser
acts as a facilitator In such cases Walser would work to secure such finance options for customers with information provided by the customer at the time of sale however, before the financing can be finalized the lenders underwriters will review the information provided (via the dealership) from the customer This may require the buyer to provide additional supporting documents such as insurance binders, income statements, proof of residency and etcIn your situation, there was a request for more information to secure the financing and these requests were not completed in the provide time frame or with supporting data to meet the lending requirementsThis required you to return the vehicle until the required information can be provided In the event that you can meet the necessary financial requirements or provide your own outside loan source we certainly would provide you with the current Walser best price on a same or similar vehicle Regards, Charlie ***
Revdex.com, David ***, the General Manager of Walser Chrysler Jeep Dodge, and Mr*** are currently working on the issues of the complaint. They are addressing the cancellation of his extended service contract, the days of carwashes, copy the Carfax
on the vehicle he purchased and also getting the vehicle re-detailed. The 1st payment issue has already been resolved. We will update the complaint once all of the issues have been addressed. Thank you,Peggy ***
Dear Mr***, As with all customers our primary goal is to find customers vehicles that fulfill their personal needs while fitting within their financial goalsIn most purchase situations, buyers are also looking for some form of financial support from a third party lender, which Walser
acts as a facilitator In such cases Walser would work to secure such finance options for customers with information provided by the customer at the time of sale however, before the financing can be finalized the lenders underwriters will review the information provided (via the dealership) from the customer This may require the buyer to provide additional supporting documents such as insurance binders, income statements, proof of residency and etcIn your situation, there was a request for more information to secure the financing and these requests were not completed in the provide time frame or with supporting data to meet the lending requirementsThis required you to return the vehicle until the required information can be provided In the event that you can meet the necessary financial requirements or provide your own outside loan source we certainly would provide you with the current Walser best price on a same or similar vehicle Regards, Charlie ***
Dear Revdex.com:Nand ***, the General Manager of Walser Chrysler Jeep Dodge has reviewed and researched Mr***'s complaintWe are sensitive to the customers concern that we are sending out inaccurate notices but unfortunately we were unable to locate the vehicle or the notice in our databaseThis
notice did not come from Walser Automotive, it may have come from a 3rd party. We are happy to review further but would need a copy of the notice to proceedAgain our apologies for the inconvenience.
Response received via e-mail to Revdex.com, from Peggy *** of Walser Automotive Group:David *** the General Manager and David ***, our Service Manager have been in contact with *** ***. They confirmed that her complaint has been taken care of and she is happy with her vehicleThe
repairs were completed in April and she was also given David’s phone and email if she has any further issues
Initial Business Response /* (1000, 10, 2015/11/03) */
Mr.*** was at the Walser Chrysler Jeep Dodge dealership in September Mr***'s credit application was submitted to lenders, not Capital One is one of the preferred lenders for Walser Automotive Group Attached are
disclosures signed by Mr*** acknowledging his credit application was being sent to one or more lenders as well as a notice to motor vehicle credit applicant Based off the customers signed authorization, Walser is unable to request credit inquiry reversals from our lenders as no fraudulent activity has taken place
Initial Consumer Rebuttal /* (3000, 13, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In Response - Yes I did sign the credit application but was misled with business practices by WalserAs initially stated, I walked into Walser with a pre-approved confirmation with Capital One with a very low interest rate for specific vehiclesI initially asked the sales woman if Capital One was accepted at Walser and the answer was "YES"Again, I was then informed that Walser has the "Preferred Lender" program in which again I was told by the sales woman that it would beat what I had with Capital OneI have provided the Approval confirmation # which can be corroboratedOnce again, I specifically asked the sales woman at least times if I agreed to Walser running their "Preferred Lender" inquiry how many hard inquiries would there beThe response was "1" ONEThe problem occurs not only with the mis-informed sales staff informing the customer of information times but also the lack of total visibility and transparency into the practices of the credit document I signedI specifically remember asking the questions for the last time when I sign the document, "Do you accept my Capital One Acceptance" and "How many Hard inquiries will my credit report receive"The sales woman responded "yes" and "1" respectivelyI even went on my phone after the ridiculous Walser interest rate offer to show the sales woman the approval from Capital One and even with the specific VIN #She did nothing even after she told me several times Walser works with Capital OneI honestly have no problem taking this further and filing grievances through other regulatory entitiesThe Walser Dealership is unethical in business practices and seriously lack in training effortsI know this because the sales woman I worked with said she was fairly new and just got in trouble from a transaction that occurred where she sold a car but accepted the trade in that was not in the clients nameThat can be documented as well when researchedWhy would your sales staff tell a customer they screwed up??? WowThey Screwed up with lying to me as wellMy requests for remediation remain
Dear Revdex.com, Ms***’s vehicle was towed into our dealership and needed a new transmissionIt required ordering parts to complete the replacement. Our technician and I stayed past midnight to finish the repair on her vehicleThe work was over hours to complete as it is a
new model transmission and needed a specific technician to repairWe fixed and delivered this vehicle on Nov 2nd. We believe that the vehicle has been repaired and the issues have been resolvedOur sincere apology that getting the parts and repair took longer than expected and also that we did not communicate effectively Regards, Nand ***
Initial Business Response /* (1000, 5, 2015/08/12) */
We apologize for this oversightMr*** was out of town and contacted Mr*** right away after returningMr*** was happy with the resolutionIn addition to getting Mr*** the $promised, Mr*** offered to sell Mr*** his
accessories (Running boards) with a 10% discount, and install them for freeMr*** has an appointment for Monday August 10th to have the boards installedAgain, we apologize for this oversight
Dear Revdex.com, ? ? Ms [redacted] ’s vehicle? was towed into our dealership and needed a new transmissionIt required ordering parts to complete the replacement.? Our technician and I stayed past midnight to finish the repair on her vehicleThe work was over hours to complete as it is a new model transmission and needed a specific technician to repairWe fixed and delivered this vehicle on Nov 2nd.? We believe that the vehicle has been repaired and the issues have been resolvedOur sincere apology that getting the parts and repair took longer than expected and also that we did not communicate effectively? Regards, Nand ***
Dear Revdex.com, Ms [redacted] ’s vehicle was towed into our dealership and needed a new transmissionIt required ordering parts to complete the replacement Our technician and I stayed past midnight to finish the repair on her vehicleThe work was over hours to complete as it is a new model transmission and needed a specific technician to repairWe fixed and delivered this vehicle on Nov 2ndWe believe that the vehicle has been repaired and the issues have been resolvedOur sincere apology that getting the parts and repair took longer than expected and also that we did not communicate effectively Regards, Nand ***
Dear Revdex.com:Nand ***, the General Manager of Walser Chrysler Jeep Dodge has reviewed and researched Mr [redacted] 's complaintWe are sensitive to the customers concern that we are sending out inaccurate notices but unfortunately we were unable to locate the vehicle or the notice in our databaseThis notice did not come from Walser Automotive, it may have come from a 3rd party.? We are happy to review further? but would need a copy of the notice to proceedAgain our apologies for the inconvenience.? ? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
David [redacted] , the General Manager of Walser CJD, has reached out to Ms [redacted] They exchanged voicemails and texts yesterday and this morning spoke on the phone.? He made her an offer to either trade in or buyout her vehicleMs [redacted] is currently viewing the inventory online at Walser Chrysler Jeep Dodge to see if she can find a vehicle she is interested inThey agreed that this transaction needs to be completed in the next days.? David will update? us with the progress on resolving this issue
Revdex.com, David [redacted] , the General Manager of Walser Chrysler Jeep Dodge, and Mr [redacted] are currently working on the issues of the complaintThey are addressing the cancellation of his extended service contract, the days of carwashes, copy the Carfax on the vehicle he purchased and also getting the vehicle re-detailed The 1st payment issue has already been resolvedWe will update the complaint once all of the issues have been addressed Thank you,Peggy [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/11/03) */ Mr[redacted] was at the Walser Chrysler Jeep Dodge dealership in SeptemberMr [redacted] 's credit application was submitted to lenders, not Capital One is one of the preferred lenders for Walser Automotive GroupAttached are disclosures signed by Mr [redacted] acknowledging his credit application was being sent to one or more lenders as well as a notice to motor vehicle credit applicantBased off the customers signed authorization, Walser is unable to request credit inquiry reversals from our lenders as no fraudulent activity has taken place Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) In Response - Yes I did sign the credit application but was misled with business practices by WalserAs initially stated, I walked into Walser with a pre-approved confirmation with Capital One with a very low interest rate for specific vehiclesI initially asked the sales woman if Capital One was accepted at Walser and the answer was "YES"Again, I was then informed that Walser has the "Preferred Lender" program in which again I was told by the sales woman that it would beat what I had with Capital OneI have provided the Approval confirmation # which can be corroboratedOnce again, I specifically asked the sales woman at least times if I agreed to Walser running their "Preferred Lender" inquiry how many hard inquiries would there beThe response was "1" ONEThe problem occurs not only with the mis-informed sales staff informing the customer of information times but also the lack of total visibility and transparency into the practices of the credit document I signedI specifically remember asking the questions for the last time when I sign the document, "Do you accept my Capital One Acceptance" and "How many Hard inquiries will my credit report receive"The sales woman responded "yes" and "1" respectivelyI even went on my phone after the ridiculous Walser interest rate offer to show the sales woman the approval from Capital One and even with the specific VIN #She did nothing even after she told me several times Walser works with Capital OneI honestly have no problem taking this further and filing grievances through other regulatory entitiesThe Walser Dealership is unethical in business practices and seriously lack in training effortsI know this because the sales woman I worked with said she was fairly new and just got in trouble from a transaction that occurred where she sold a car but accepted the trade in that was not in the clients nameThat can be documented as well when researchedWhy would your sales staff tell a customer they screwed up??? WowThey Screwed up with lying to me as wellMy requests for remediation remain
Dear Mr***, As with all customers our primary goal is to find customers vehicles that fulfill their personal needs while fitting within their financial goalsIn most purchase situations, buyers are also looking for some form of financial support from a third party lender, which Walser
acts as a facilitator In such cases Walser would work to secure such finance options for customers with information provided by the customer at the time of sale however, before the financing can be finalized the lenders underwriters will review the information provided (via the dealership) from the customer This may require the buyer to provide additional supporting documents such as insurance binders, income statements, proof of residency and etcIn your situation, there was a request for more information to secure the financing and these requests were not completed in the provide time frame or with supporting data to meet the lending requirementsThis required you to return the vehicle until the required information can be provided In the event that you can meet the necessary financial requirements or provide your own outside loan source we certainly would provide you with the current Walser best price on a same or similar vehicle Regards, Charlie ***
Revdex.com reached Mr *** by phone -- confirms that he has received his refund, as indicated.Closing complaint at this time
Revdex.com, David ***, the General Manager of Walser Chrysler Jeep Dodge, and Mr*** are currently working on the issues of the complaint. They are addressing the cancellation of his extended service contract, the days of carwashes, copy the Carfax
on the vehicle he purchased and also getting the vehicle re-detailed. The 1st payment issue has already been resolved. We will update the complaint once all of the issues have been addressed. Thank you,Peggy ***
Dear Mr***, As with all customers our primary goal is to find customers vehicles that fulfill their personal needs while fitting within their financial goalsIn most purchase situations, buyers are also looking for some form of financial support from a third party lender, which Walser
acts as a facilitator In such cases Walser would work to secure such finance options for customers with information provided by the customer at the time of sale however, before the financing can be finalized the lenders underwriters will review the information provided (via the dealership) from the customer This may require the buyer to provide additional supporting documents such as insurance binders, income statements, proof of residency and etcIn your situation, there was a request for more information to secure the financing and these requests were not completed in the provide time frame or with supporting data to meet the lending requirementsThis required you to return the vehicle until the required information can be provided In the event that you can meet the necessary financial requirements or provide your own outside loan source we certainly would provide you with the current Walser best price on a same or similar vehicle Regards, Charlie ***
Received e-mail from Peggy *** at Walser Automotive Group, indicating that customer was sent a full refund in early March
Dear Revdex.com:Nand ***, the General Manager of Walser Chrysler Jeep Dodge has reviewed and researched Mr***'s complaintWe are sensitive to the customers concern that we are sending out inaccurate notices but unfortunately we were unable to locate the vehicle or the notice in our databaseThis
notice did not come from Walser Automotive, it may have come from a 3rd party. We are happy to review further but would need a copy of the notice to proceedAgain our apologies for the inconvenience.
Response received via e-mail to Revdex.com, from Peggy *** of Walser Automotive Group:David *** the General Manager and David ***, our Service Manager have been in contact with *** ***. They confirmed that her complaint has been taken care of and she is happy with her vehicleThe
repairs were completed in April and she was also given David’s phone and email if she has any further issues
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 10, 2015/11/03) */
Mr.*** was at the Walser Chrysler Jeep Dodge dealership in September Mr***'s credit application was submitted to lenders, not Capital One is one of the preferred lenders for Walser Automotive Group Attached are
disclosures signed by Mr*** acknowledging his credit application was being sent to one or more lenders as well as a notice to motor vehicle credit applicant Based off the customers signed authorization, Walser is unable to request credit inquiry reversals from our lenders as no fraudulent activity has taken place
Initial Consumer Rebuttal /* (3000, 13, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In Response - Yes I did sign the credit application but was misled with business practices by WalserAs initially stated, I walked into Walser with a pre-approved confirmation with Capital One with a very low interest rate for specific vehiclesI initially asked the sales woman if Capital One was accepted at Walser and the answer was "YES"Again, I was then informed that Walser has the "Preferred Lender" program in which again I was told by the sales woman that it would beat what I had with Capital OneI have provided the Approval confirmation # which can be corroboratedOnce again, I specifically asked the sales woman at least times if I agreed to Walser running their "Preferred Lender" inquiry how many hard inquiries would there beThe response was "1" ONEThe problem occurs not only with the mis-informed sales staff informing the customer of information times but also the lack of total visibility and transparency into the practices of the credit document I signedI specifically remember asking the questions for the last time when I sign the document, "Do you accept my Capital One Acceptance" and "How many Hard inquiries will my credit report receive"The sales woman responded "yes" and "1" respectivelyI even went on my phone after the ridiculous Walser interest rate offer to show the sales woman the approval from Capital One and even with the specific VIN #She did nothing even after she told me several times Walser works with Capital OneI honestly have no problem taking this further and filing grievances through other regulatory entitiesThe Walser Dealership is unethical in business practices and seriously lack in training effortsI know this because the sales woman I worked with said she was fairly new and just got in trouble from a transaction that occurred where she sold a car but accepted the trade in that was not in the clients nameThat can be documented as well when researchedWhy would your sales staff tell a customer they screwed up??? WowThey Screwed up with lying to me as wellMy requests for remediation remain
Received e-mail from Peggy *** at Walser Automotive Group, indicating that customer was sent a full refund in early March
Dear Revdex.com, Ms***’s vehicle was towed into our dealership and needed a new transmissionIt required ordering parts to complete the replacement. Our technician and I stayed past midnight to finish the repair on her vehicleThe work was over hours to complete as it is a
new model transmission and needed a specific technician to repairWe fixed and delivered this vehicle on Nov 2nd. We believe that the vehicle has been repaired and the issues have been resolvedOur sincere apology that getting the parts and repair took longer than expected and also that we did not communicate effectively Regards, Nand ***
Initial Business Response /* (1000, 5, 2015/08/12) */
We apologize for this oversightMr*** was out of town and contacted Mr*** right away after returningMr*** was happy with the resolutionIn addition to getting Mr*** the $promised, Mr*** offered to sell Mr*** his
accessories (Running boards) with a 10% discount, and install them for freeMr*** has an appointment for Monday August 10th to have the boards installedAgain, we apologize for this oversight
Revdex.com reached Mr *** by phone -- confirms that he has received his refund, as indicated.Closing complaint at this time