Revdex.com,After reviewing all the information relating to this issue, Walser Toyota agrees with Mr***We will be refunding the cost of the brake repairs to Mr [redacted] and we have notified him of our plansWe believe that Mr [redacted] is happy with this resolution and the complaint is closed.Thank you,Scott ***Walser Toyota Service Manager
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ Greg ***, the General Manager of Walser Toyota, has met with [redacted] regarding the protection package she purchased on her Sienna vanWalser Toyota has agreed that to refund all fees paid for the environmental packageA refund check for $plus taxes for a total of $is being cut and mailed to her home Thank you, Peggy [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is what I asked them to do
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The glove box is still not resolved, however I have faith in the GM who I spoke with
Revdex.com:Greg ***, the General Manager of Walser Toyota, has been in contact with Mr***. We sincerely apologize that the lien release card was misplaced and subsequently
delayed the check being issuedThe check has been mailed and Mr*** should be in receipt of itAgain, we truly apologize for the delay and believe that the complaint has been resolved.Sincerely, Peggy ***
the upper hose for the radiator was leaking - so what happens is that the coolant crusts up at the base of the hosetechnician went to move hose to inspect but the hose was old and brittleWe had to order a new hose which is why the vehicle took longer than expected
Initial Business Response /* (1000, 5, 2016/01/21) */
Revdex.com,
Greg ***, the General Manager of Walser Toyota, reached out to *** on Wednesday, January 20, regarding the issues with her Toyota Ravshe purchased in DecemberGreg and *** came to a mutual agreement that Walser
Toyota would purchase the Ravback and she accepted the cash value Walser gave her on her trade-in*** has returned the vehicle and Walser Toyota has completed the refund to ***
Regards,
Peggy ***
Walser Automotive
Initial Consumer Rebuttal /* (3000, 8, 2016/01/22) */
Received following e-mail from Ms Dumas, indicating she'd like complaint to remain open until she has opportunity to verify that refund amounts are correct, etc.:
"Still working out the financial debit or credit amounts to me from Walser Toyota at this point and my credit union
I am talking over the details with wings my credit union as their payoff balance and what I should have received from Walser for my tracheck amount
I will get back to you next week whether or not the figures and the money I received from Walser Toyota were correct or not
If possible hold off from contacting Walser Toyota until I can send you more information and any necessary paperwork
Thank you for your time already given
I will keep you informed as soon as I know any monetary outcome
*** ***"
(Revdex.com will keep case open through week of 1/25-29.)
Final Consumer Response /* (2000, 20, 2016/02/24) */
The financial matter has been resolved And I have written the appropriate letters To the appropriate people
I feel this matter is closed
Thank you *** Revdex.com
***
Received additional e-mail
from Walser Automotive, indicating it had agreed to refund the customer's labor charges, and he would pay for parts.Revdex.com contacted Mr *** to confirm that this was the case, and that he considers the matter resolved.Mr *** confirms that he reached this resolution with Walser, and considers the matter closed
Final Consumer Response /* (2000, 6, 2015/11/23) */
Received e-mail from consumer (11/20), indicating that "the manager of Walser Toyota reached out to me and we solved my complaint to my satisfaction."
(Revdex.com closing complaint as 'Resolved' at this time.)
Dear Revdex.com, Greg [redacted], the General Manager of Walser Toyota spoke with [redacted] on April 25, 2016. He clarified all the miscommunications and apologized for them as well. Greg also offered to perform a complimentary oil change at Walser Toyota in the future or at a...
location close to where [redacted] lives in Brooklyn Park (at Walser Hyundai). We believe the complaints issues have all been resolved. Regards, Peggy [redacted]
Initial Business Response /* (1000, 5, 2015/09/21) */
Greg [redacted], the General Manager of Walser Toyota, has met with [redacted] regarding the protection package she purchased on her Sienna van. Walser Toyota has agreed that to refund all fees paid for the environmental package. A refund check for...
$399 plus taxes for a total of $494.94 is being cut and mailed to her home.
Thank you,
Peggy [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is what I asked them to do.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Good Morning, Kevin [redacted] and Greg [redacted] have met with Mr. [redacted]. He brought his vehicle in to Walser Toyota on April 12 to replace the struts at no charge. We are also replacing the glove box but it had to be reordered, the wrong color of grey was delivered. We expect that the new cover will...
be ready to be replaced within the next two weeks. We are sorry for the inconvenience but believe that we have addressed and resolved the issues in this complaint.Thank you,Peggy [redacted]Walser Automotive
Revdex.com,After reviewing all the information relating to this issue, Walser Toyota agrees with Mr. [redacted]. We will be refunding the cost of the brake repairs to Mr. [redacted] and we have notified him of our plans. We believe that Mr. [redacted] is happy with this resolution and the complaint is closed.Thank...
Revdex.com,After reviewing all the information relating to this issue, Walser Toyota agrees with Mr***We will be refunding the cost of the brake repairs to Mr [redacted] and we have notified him of our plansWe believe that Mr [redacted] is happy with this resolution and the complaint is closed.Thank you,Scott ***Walser Toyota Service Manager
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ Greg ***, the General Manager of Walser Toyota, has met with [redacted] regarding the protection package she purchased on her Sienna vanWalser Toyota has agreed that to refund all fees paid for the environmental packageA refund check for $plus taxes for a total of $is being cut and mailed to her home Thank you, Peggy [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is what I asked them to do
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The glove box is still not resolved, however I have faith in the GM who I spoke with
Reached Mr *** by phone -- confirmed that he has received the check in question, and considers the matter resolved
Revdex.com:Greg ***, the General Manager of Walser Toyota, has been in contact with Mr***. We sincerely apologize that the lien release card was misplaced and subsequently
delayed the check being issuedThe check has been mailed and Mr*** should be in receipt of itAgain, we truly apologize for the delay and believe that the complaint has been resolved.Sincerely, Peggy ***
the upper hose for the radiator was leaking - so what happens is that the coolant crusts up at the base of the hosetechnician went to move hose to inspect but the hose was old and brittleWe had to order a new hose which is why the vehicle took longer than expected
Initial Business Response /* (1000, 5, 2016/01/21) */
Revdex.com,
Greg ***, the General Manager of Walser Toyota, reached out to *** on Wednesday, January 20, regarding the issues with her Toyota Ravshe purchased in DecemberGreg and *** came to a mutual agreement that Walser
Toyota would purchase the Ravback and she accepted the cash value Walser gave her on her trade-in*** has returned the vehicle and Walser Toyota has completed the refund to ***
Regards,
Peggy ***
Walser Automotive
Initial Consumer Rebuttal /* (3000, 8, 2016/01/22) */
Received following e-mail from Ms Dumas, indicating she'd like complaint to remain open until she has opportunity to verify that refund amounts are correct, etc.:
"Still working out the financial debit or credit amounts to me from Walser Toyota at this point and my credit union
I am talking over the details with wings my credit union as their payoff balance and what I should have received from Walser for my tracheck amount
I will get back to you next week whether or not the figures and the money I received from Walser Toyota were correct or not
If possible hold off from contacting Walser Toyota until I can send you more information and any necessary paperwork
Thank you for your time already given
I will keep you informed as soon as I know any monetary outcome
*** ***"
(Revdex.com will keep case open through week of 1/25-29.)
Final Consumer Response /* (2000, 20, 2016/02/24) */
The financial matter has been resolved And I have written the appropriate letters To the appropriate people
I feel this matter is closed
Thank you *** Revdex.com
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Received additional e-mail
from Walser Automotive, indicating it had agreed to refund the customer's labor charges, and he would pay for parts.Revdex.com contacted Mr *** to confirm that this was the case, and that he considers the matter resolved.Mr *** confirms that he reached this resolution with Walser, and considers the matter closed
Final Consumer Response /* (2000, 6, 2015/11/23) */
Received e-mail from consumer (11/20), indicating that "the manager of Walser Toyota reached out to me and we solved my complaint to my satisfaction."
(Revdex.com closing complaint as 'Resolved' at this time.)
Dear Revdex.com, Greg [redacted], the General Manager of Walser Toyota spoke with [redacted] on April 25, 2016. He clarified all the miscommunications and apologized for them as well. Greg also offered to perform a complimentary oil change at Walser Toyota in the future or at a...
location close to where [redacted] lives in Brooklyn Park (at Walser Hyundai). We believe the complaints issues have all been resolved. Regards, Peggy [redacted]
Initial Business Response /* (1000, 5, 2015/09/21) */
Greg [redacted], the General Manager of Walser Toyota, has met with [redacted] regarding the protection package she purchased on her Sienna van. Walser Toyota has agreed that to refund all fees paid for the environmental package. A refund check for...
$399 plus taxes for a total of $494.94 is being cut and mailed to her home.
Thank you,
Peggy [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is what I asked them to do.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Good Morning, Kevin [redacted] and Greg [redacted] have met with Mr. [redacted]. He brought his vehicle in to Walser Toyota on April 12 to replace the struts at no charge. We are also replacing the glove box but it had to be reordered, the wrong color of grey was delivered. We expect that the new cover will...
be ready to be replaced within the next two weeks. We are sorry for the inconvenience but believe that we have addressed and resolved the issues in this complaint.Thank you,Peggy [redacted]Walser Automotive
Revdex.com,After reviewing all the information relating to this issue, Walser Toyota agrees with Mr. [redacted]. We will be refunding the cost of the brake repairs to Mr. [redacted] and we have notified him of our plans. We believe that Mr. [redacted] is happy with this resolution and the complaint is closed.Thank...
you,Scott [redacted]Walser Toyota Service Manager