Walt's Boat N' Tackle

Initial Business Response /* (1000, 5, 2016/10/27) */
The FCT requires that all garment manufacturers put a care label in clothing indicating the acceptable method to clean that itemWhen that method is followed, in this case the coat said dryclean only, and a component fails, in this case the dye
failed, the manufacturer is at fault and should refund or replace the itemI, as the cleaner, cannot control a dye bleedJust the same as if the customer bought a blue and white t shirt, washed it in a washing machine and the blue bled all over the white stripesShe did nothing to cause that nor could she have prevented it from happeningAdditionally, these types of high school letter jackets are known by us to fade so we always warn customers of the danger, as she acknowledges we did, and ask them to acknowledge that they have been warned by signing a release of liability, which she didSuggested remedy is to contact the manufacturer or store where purchased