Complaint: [redacted] I am rejecting this response because: The response the Water E Smithe is not completely correctThey have been very difficult to work with (intermittent response time) and are not willing to resolve the problem the way I have asked/offered FURTHERMORE, due to separate surgeries I have had....I do NOT have a sofa to sit on while I am home recoveringTHAT is awful business.....wonder if the Smithe Bros are aware of this?! Sincerely, Kathy [redacted]
We have been professional and very fair and working in good faith the entire time We want to move forward.We offered an exchange on the recliner in December of and the client has not moved forward with that optionThat option will expire in days.There are no further exchange options on the sofa and again, the client received exactly what was ordered; it just wasn't what she anticipated But we stood behind our product and replaced all the cushion cores and are willing to make them firmer to her liking by sending service again but exchanging again I am afraid is not an option We have taken careful consideration in this matter, Please help us move forward Please contact us at your earliest convenience and we will send service to add fill to the inside back cushions Thank you
We are sorry for the clients experience The delay from the factory is very unfortunate and we can certainly understand their frustration Delays happen from time to time and are out of our control Mrs or Mr [redacted] had set up electronic payments from [redacted] ***, which only can be done by the client and somehow these were directed to their spam account therefor putting their account in delinquency This has since been all cleared up and [redacted] had assured them that this has not effected their credit score.We have settled this by reducing the clients order and sending them a GC We are happy to have resolved this to the clients satisfaction and we know the client will love their item Thank you
We have been working with Mrs [redacted] in good faith This is the clients 3RD exchanged sofa; The $Century sofa was delivered on September 5th, and was exactly what Mrs [redacted] ordered After delivery the client didn’t like the comfort and we ordered new inserts; Back in December of we offered an exchange on her recliner and to this day, she has not moved forward with that option A refund or exchange is not an option for the sofaWe have been working very hard to try and move forward We have offered to provide additional service to add additional fill to the inside back cushions The sofa is not defective Please help us resolve this matter with the client Thank you, Walter ESmithe Furniture
Complaint: [redacted] I am rejecting this response because: The response the Water E Smithe is not completely correctThey have been very difficult to work with (intermittent response time) and are not willing to resolve the problem the way I have asked/offered FURTHERMORE, due to separate surgeries I have had....I do NOT have a sofa to sit on while I am home recoveringTHAT is awful business.....wonder if the Smithe Bros are aware of this?! Sincerely, Kathy [redacted]
We have been professional and very fair and working in good faith the entire time We want to move forward.We offered an exchange on the recliner in December of and the client has not moved forward with that optionThat option will expire in days.There are no further exchange options on the sofa and again, the client received exactly what was ordered; it just wasn't what she anticipated But we stood behind our product and replaced all the cushion cores and are willing to make them firmer to her liking by sending service again but exchanging again I am afraid is not an option We have taken careful consideration in this matter, Please help us move forward Please contact us at your earliest convenience and we will send service to add fill to the inside back cushions Thank you
We are sorry for the clients experience The delay from the factory is very unfortunate and we can certainly understand their frustration Delays happen from time to time and are out of our control Mrs or Mr [redacted] had set up electronic payments from [redacted] ***, which only can be done by the client and somehow these were directed to their spam account therefor putting their account in delinquency This has since been all cleared up and [redacted] had assured them that this has not effected their credit score.We have settled this by reducing the clients order and sending them a GC We are happy to have resolved this to the clients satisfaction and we know the client will love their item Thank you
We have been working with Mrs [redacted] in good faith This is the clients 3RD exchanged sofa; The $Century sofa was delivered on September 5th, and was exactly what Mrs [redacted] ordered After delivery the client didn’t like the comfort and we ordered new inserts; Back in December of we offered an exchange on her recliner and to this day, she has not moved forward with that option A refund or exchange is not an option for the sofaWe have been working very hard to try and move forward We have offered to provide additional service to add additional fill to the inside back cushions The sofa is not defective Please help us resolve this matter with the client Thank you, Walter ESmithe Furniture