Walter, Mark A Insurance Agency

Good Morning [redacted] I hope all is well with you and your new Nissan RogueI have attached a copy of the registration costs that were charged to us from REG USA for your NY DMV chargesWe charged you an estimated fee of $at deliveryREG USA charge was $+ $temp charge fee for out of state temp feeThe total was $The refund owed was $34.00.....Please see attached receipt from them as well...If you need further assistance or have additional question please call me at [redacted] Thank You,Matt C [redacted] Pine belt Nissan of Keyport

We explained to customer that JR was mistakenWe explained to him that he should have spoken to a sales associate to discuss all the feesNick spoke to customer and explained the error and that we would try to help and rectify the issueThere was never a statement from Nick that is was just to get the customer inCustomer was told that we could not make the deal with just $paid upfrontCustomer stated that he knew that the deal was to good to be true but wanted to come in anywaySometimes people or dealerships can make errors, it happensWe would like nothing more than to sell [redacted] a new vehicleWe would be willing to enhance the deal for him to try to make him a satisfied customerIf there is something we can do please call or email us directly.Thank You and Happy Holidays

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I'll still want this to be open until actual resolution takes place as promised by Pine BeltPlease note too, that in addition to the rattle with the headrest, they have also promised to match headrest's color with the rest of the seat.
Regards,
*** ***

*** ***I apologize for the phone calls and textsYou have been removed from our listIf you need any further assistance please contact me directly....Thank You,*** C***General Sales Manager***

Complaint: ***
I am rejecting this response because:
At the time of purchase the dealer did not say anything
about the sub agency who do the registration processWhen we asked about $
300, they told that they would refund the remaining amount after the
governmental fee (title, plate and registration etc.)Now registration agency charged
$and the dealer took it from me is not at all fair and it is cheatingIf
they charge an extra amount for registration process, I could have register my
car at DMV office directly which is easy for me so that I could have save that
$Dealer also charged of $as for documentation feeKindly do the
needful for getting that exact refund after the governmental fee
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I'm responding in regards to the response from Keyport NissanI'm still not happy with the service I received let alone the response from themMy suv was never towed to Toms River like it stating in their response, it was towed to KeyportI spoke with them on Tuesday 1/27/around eleven am and they told me it was not checked in before they left for the storm yesterday and that no one will be able to look at until ThursdayI spoke with the tow truck driver and he said he gave the keys to the service managerI also still have the text message from *** stating that the tow was complete and it was left at Keyport before they closed for the storm It wasn't until I called Toms River Nissan to see if they were open and if *** would tow it there would they look at itAfter I spoke with a manager in Toms River he said he'd call Keyport and call me backThat's when all of a sudden Keyport now had someone there to look at it instead of me having it towed Toms RiverThey called back and said it was the fuel line and I said that I called my insurance company to have them come out and look at it because I was in a car accident in October where the fuel line was affectedThe insurance company nor Nissan could say if it was directly affected from the accident but since it was under warranty they fixedI never signed anything or gave my consent to fixI got a call that Friday that my suv was ready to be picked upI told them that I contacted Nissan Corp because I did not feel comfortable getting into a vehicle that could just shut off on a major highwayThey were ok with that and didn't call me until two weeks later to pick it up againI never refused to pick up the suv and when they called again I told them that I was finding out if *** would tow it to my house because I did not feel comfortable driving itThey said ok again*** would not deliver the vehicle so I called my insurance company and they told me that they could do it but I would have to submit a claim to be reimbursedWith that I called Nissan and told them my situation and that a tow truck would pick it up on Thursday***, the service manager then said let me see if I can get someone to deliver you the vehicleNever once did they say they would deliver the vehicle it wasn't until you, the Revdex.com contacted them with my letter did they try to helpAlso I never got a call back that they were delivering it, I read it in the response to my letter to youAfter dealing with dealership for many years I'm disappointed and would never recommend it to anyoneThe lies and miscommunication are unacceptable.
Regards,
*** ***

*** *** purchased his Altima from us used on January 4th with miles on itAt the time the vehicle was still covered by the factory warranty, certified limited, and the additional coverage purchased by *** ***Currently *** *** Altima has 55,miles and is out of the
factory 3/warranty*** *** brought his Altima in on 8/8/for a water leak concernThe vehicle was diagnosed as having a HVAC case drain tube that was clogged with debrisThis is a repair that would not be covered even by the 3yr 36k factory warranty as debris in the drain tube is caused by outside influence*** *** signed off on the repair and agreed to the price of $plus taxThis dollar amount covered the complete removal and installation of the interior components necessary to dry and clean the affected areas, as well as remove and clear the HVAC drain tubeAfter the carpet was cleaned and dried, it did not show any signs of water damage and gave off no odors commonly associated with a water leak*** *** still had concern regarding the carpets condition after being wet, so as a goodwill gesture for a Pine Belt Customer we replaced the carpet at no extra cost to *** ***The carpets value is $435.31, again at no additional cost to *** ***The New carpet was installed and *** *** picked up his vehicle and paid only the original agreed upon price for the repairAt this point no further assistance will be provided

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We explained to customer that JR was mistaken. We explained to him that he should have spoken to a sales associate to discuss all the fees. Nick spoke to customer and explained the error and that we would try to help and rectify the issue. There was never a statement from Nick that is was just to...

get the customer in. Customer was told that we could not make the deal with just $1000 paid upfront. Customer stated that he knew that the deal was to good to be true but wanted to come in anyway. Sometimes people or dealerships can make errors, it happens. We would like nothing more than to sell [redacted] a new vehicle. We would be willing to enhance the deal for him to try to make him a satisfied customer. If there is something we can do please call or email us directly.Thank You and Happy Holidays....

The customer has been contacted. The dealership issued the customer a refund for the DVD system and we offered him to keep the unit as well. He should be receiving the check within the next few days.There is an issue with a rattle which service is going to contact to repair that issue. Customer...

agreed and seemed satisfied with this arrangement. ?

Complaint: [redacted]
I am rejecting this response because: I asked to confirm  the quote by the email and was told that this is the price I will get. I have an email in writing. And I also spoke to the person JR and asked her if the price in the email is the correct price and was told yes.
Regards,
[redacted]

Good Morning [redacted]I hope all is well with you and your new Nissan Rogue. I have attached a copy of the registration costs that were charged to us from REG USA for your NY DMV charges. We charged you an estimated fee of $300 at delivery. REG USA charge was $259 + $7.00 temp charge fee...

for out of state temp fee. The total was $266.00 The refund owed was $34.00.....Please see attached receipt from them as well...If you need further assistance or have additional question please call me at [redacted]Thank You,Matt C[redacted]Pine belt Nissan of Keyport....

Tell us why here...Good Morning, [redacted] did submit an online credit application to us on May 22,2015 @ 11:57 AM. We did in fact submit his application to Nissan Credit and the application was turned down. We tried to obtain financing from a few different lending sources trying to obtain his...

business with the purchase of a New Nissan Pathfinder. He was approved through another lender and the dealership was willing to absorb the difference in the monthly payments from the difference in the interest rate. The customer denied the sale and we terminated the agreement . We were not aware prior to the sale that the customer wanted 0% or nothing. There were no notes or comments on the online credit application at time of submission. We apologize to the customer, all our intentions were was to obtain financing for him to purchase his new vehicle....Thank You for your time,Matt C[redacted]General Sales ManagerPine belt Nissan of Keyport([redacted]

Tell us why here...On Monday 1/26/2015 a 2014 Nissan Rouge leased to [redacted] vin [redacted] was towed into Pine Belt Nissan of Toms River. On this day, the service department closed early due to the approaching snow storm. The service manager was still in the dealership as well as...

some maintenance employees to accept the vehicle. The vehicle was pulled into the shop right then with a crank no start condition. The following day the dealership was closed until Noon with only essential personnel present to answer phones and plow the property. The Governor called a state of emergency in NJ during this period on 01/27/2015, so asking the entire staff to come in was not an option. When the technicians came in, [redacted] vehicle was diagnosed as a faulty fuel pump and the part was placed on order. An insurance adjuster from her insurance company came to the dealership to inspect the fuel pump. The pump had no physical damage associated with it so failure from the accident could not be confirmed. The fuel pump as installed and the vehicle was road tested to verify the repair. The repair was covered under Nissan's manufacturer warranty with no cost to [redacted] She was called and informed the vehicle was ready for pickup on 01/30/2015. [redacted] has refused to pick up the vehicle since then. My service manager spoke to her today and we are going to deliver the vehicle to her house tomorrow. [redacted] filed a vehicle complaint with Nissan North America asking for a repurchase, which was denied. Our Sales department attempted to assist, but was unable to meet the  requirements set by the customer. She has had the vehicle less than a year with a three year contract. If there is any further action required due to the integrity of the vehicle due to the collision, it should respectfully come from her insurance company or the body shop that fixed it.