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Walter's Foreign Car Service

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Walter's Foreign Car Service Reviews (3)

Complaint: [redacted]
I am rejecting this response because:The merchant is incorrect in his statement. I have two different opinions from certified Mercedes dealer/s - Service department that contradicts everything the merchant has claimed. The merchant had to remove the turbo/components to get to the engine oil cooler, thus, the work was not done correctly and I have had ongoing issues since I paid the final bill. I "chose" and paid the top price to get the vehicle running correctly... I am the original owner and have meticulous records of all service performed. I want my car repaired correctly, therefore I expect a refund.Based on the Merchants statement, I don't feel we are going to get anywhere during this process. The lack of transparency from the owner is very disappointing.  Lastly, I can't understand how a business owner could pride themselves for being in business for 60 years and not be able to have access to email for 10 days (with lost notes)? I will refrain from being opinionated in my comments, However, the merchants first sentence sums up the situation.Thank you!
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/16) */
Hello to those concerned. Vehicle was brought to shop with needed a/c repairs which required us to take off bumper & lights. Upon removal we called customer, spoke to her about prior bumper issues, & asked if she could come to shop to see...

issues. She told us vehicle had bumper & misc components replaced. At that time we informed her that components were of a used variety. There were parts missing clips, mounting caps were glued & in addition wired tied together. I can not see why we should be held accountable for a body shops shoddy work. All paper work is properly documented & authorization was signed.

Sorry for the late response but I was out of email service about 10 days & unable to have my notes available. We received a call for a phone estimate to replace leaking oil cooler seals on a 2008 Mercedes 320 CDI. Later customer called again stating vehicle was at dealership diagnosing oil...

leak but when he went to pick up car the oil leak became so massive that the vehicle wasn't drivable & would have to be towed. When vehicle was pushed into shop we immediately had to add 3.5 quarts of oil. Verbal authorization was given to proceed with repairs. While removing parts we noticed additional component issues that were not part of the original phone estimate. I invited customer to visit shop so tech could show him additional part issues. During visit photos were taken or the current issues. We gave customer 3 choices, #1 oil cooler seals, egr valve & fuel pressure sensor. #2 add intake runners, vent valve, #3 add filters & egr cooler. Customer did not want to spend anymore so he opted for #1. After completion & first time driving tech noticed engine had no power. I immediately called customer with news & told him the only way to have power would be to complete job #2 with intake runners. Customer stated he wanted vehicle to run right so he so he said we should continue with #2. These extra parts took about 5 working days to arrive. We had to take components back off to complete this stage. Vehicle was completed, customer read all documentation, initialized where we did #1 & then authorized invoice stating were we completed #2. A couple weeks passed & customer stopped by to say car was running great, but was hearing a whistle. Tech was off that week but I told him he could drop off car the following week. Fast forward 5 weeks later customer walked on 02/06/18 with a card board box which had a couple oil drips. I stated we would try to get vehicle in the next day or so & customer stated he had been renting cars for work anyway & would be back on Thursday. Engine was cleaned & I reported leaks on 02/09/18. In addition I said we would replace vent valve under warranty as it may be the cause of some or the whistling. As it turns out small oil drips are from turbo & rear main seal, neither of which we replaced & remaining whistle is from turbo. The reason customer never heard whistle before is because turbo was not functional due to bad intake runners which we completed on #2. Intake runner help provide air which a turbo needs to create boost. A vehicle with 174,000 could have pronounced sound. A lot of time consuming work was spent on this vehicle, however the engine was never torn completely apart or even out of the cradle. Parts prices are matrixed by [redacted] & no used parts were installed. Please take note this vehicle arrived un drivable & oil was leaking from the engine as fast as one could add to it. Now the car runs good, unlike when it arrived. In conclusion we warranty things we replace. Main seal & turbo were items never mentioned in any estimates. Parts are placed in assigned carts & everything removed gets re installed. Could any of these so called missing things have been from prior work completed during the long life of this vehicle? Customer never suggested to thee Revdex.com in his complaint that we completed phase #2 at no additional labor charge. That's right all labor (8+ hours) was done at N/C. We are celebrating our 60th year as an independent shop. Something my family takes great pride in having. Quality work, fairness & honesty go a long way & this is why we have a good Revdex.com rating. However customers must realize fixing a gushing oil leak doesn't mean we can warranty everything under the hood.  Thank You, [redacted]

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Address: 2828 S Brentwood Blvd, Saint Louis, Missouri, United States, 63144-2712

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