Walters Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company manages our HOAI pay them $a monthThey are non-responsive to complaints about blatant violations of the covenants in my neighborhoodA neighbor parks a commercial truck and open trailer full of junk on the residential street in front of his houseThis is not allowedFor over a year I have been passing this information to Walters Management for enforcement of the covenants and SD county lawThey have done nothing about this.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear *** ***
I am writing in response to your letter of August 28, regarding the Complaint received from *** *** regarding customer service issuesWalters Management is the managing agent for the Association in which *** *** lives, *** *** ***
***
In researching the situation, our records indicate that *** *** contacted our office on August 23, and the wrong phone number was left for a return phone call, as an attempt was made to contact him at the number providedOur manager on the community then received an email from *** *** on August 28, while she was on vacation, and she responded upon her return to the office on August 31,
Our manager was provided a different phone number and she called back and spoke to *** ***'s wife regarding the RV in violation and the lawn maintenance issue on a nearby home and advised that both issues were already being addressed and in the violation process*** *** seemed pleased that these items were already being addressed*** *** also emailed the manager, *** *** and she responded on September 1, outlining the conversation with his wife and the status of the homes in violation
The process of the violations and inspections will continue as per the Associations guidelines,
Sincerely,
*** ** *** President

Dear Revdex.com:Can you please provide some clarification? This complaint was closed in September of last year - is the complaint re-opened each time an individual does not agree with the circumstances?This owner lives in a community with public streets, not private streets. We have records of emails back and forth advising the owner of the action we can take - which consists of sending letters and holding hearings and those we can't (towing, etc.) as the City of San Diego is responsible for parking enforcement on public streets.We also distribute annual budgets which show that yes, the monthly assessment is $145; however, only $per month is paid to our organization. Additionally, these records illustrate that the Association is not responsible for maintenance of the streets. Our ability to remove the offending vehicles is limited but our records show that there have been many emails back and forth. If calls are not being returned, please share the phone number from which they emanated and I can search our phone system to see when the calls were received and when they were returned or if they were not.Thank you.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Today is the 9th of September and my case is still unsolvedWalters Management has not offered a resolutionTheir response indicated they would have their board of directors meeting on August 29th and respond the following weekA resolution to my case would involve payment for the replacement of my punctured tire and removal of the tire deflation device used in my communityIt is obvious the tire deflation device is uselessThe only affect it has is creating traffic onto the main road as residents and visitors who do not have a remote must wait in line for the gate to be opened.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.I was unable to reply to the messages sent from Revdex.com. It took me some time to confirm that the funds were refunded to the proper HOA. I am satisfied with the outcome despite the need to contact the Revdex.com. Thanks,***
Regards,
*** ***

RE: Revdex.com Compliant [redacted]Dear Mr. [redacted],First would like to apologize for the issue you have had concerning the remittance of your Mystic Point Homeowners Association assessment. Upon review of your complaint, it is obvious that we have failed to accurately communicate with you the resolution to...

this issue.Walters Management ceased to manage Mystic Point Homeowners Association on October 31, 2016. With the termination of our contract, we no longer have the authority to act as the Agent for the association. Commencing December 1, 2017, all Walters Management Client banking activity was transitioned from [redacted] to [redacted]. During the transition, an error was made in the information provided to [redacted]. This information is used to validate and deposit homeowner payments. The result of this error is that your checks were deposited into the [redacted] Association bank accounts at [redacted] when they should havebeen returned to you.We have supplied a record of your payments to [redacted] Management. I have confirmed with [redacted] Management that they either have or will apply both payments to your account. If you are entitled to or require a refund, you need to contact [redacted] Management at [redacted] as only they have theauthority to issue a refund.Should you need additional assistance, please email me at [redacted] or call me at [redacted]. Again, please accept my apologies for our inability to properly communicate the resolution to the issue.Sincerely,[redacted]Sr Vice President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This company manages our HOA. I pay them $145 a month. They are non-responsive to complaints about blatant violations of the covenants in my neighborhood. A neighbor parks a commercial truck and open trailer full of junk on the residential street in front of his house. This is not allowed. For over a year I have been passing this information to Walters Management for enforcement of the covenants and SD county law. They have done nothing about this.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted],I am writing in response to your letter of September 17, 2016 regarding the complaint received from Mr. [redacted] concerning a tire deflation device and speed bump installed in the community in which he lives, Summit at Eastlake HOA. Walters Management is the managing agent for the Association and we work at the direction of the Board of Directors.Mr. [redacted]'s request for reimbursement was submitted to the Board of Directors at their August 29, 2016 meeting and after review, the Board denied the request for reimbursement. Mr. [redacted] was informed in writing of the Board's decision in correspondence dated August 30, 2016 and September 16, 2016. Mr. [redacted] was also informed that this decision is a Board of Directors decision, not a Walters Management decision. His complaint should not be with Walters Management, and he is welcome to appeal the decision made by the Board ofDirectors.

Dear Mr. [redacted],I am writing in response to your letter of August 17, 2016 regarding the complaint received from Mr. [redacted] concerning a tire deflation device and speed bump installed in thecommunity in which he lives, Summit at Eastlake HOA. Walters Management is the managing agent for the...

Association and we work at the direction of the Board of Directors.Our office spoke to Mr. [redacted] about the issue and as customary, Ms. [redacted] requested that the request for reimbursement be submitted in writing so we may submit it to the Board of Directors for Summit at Eastlake for their review/approval. Mr. [redacted] sent in the written request on July 22, 2016 and the next Board of Directors meeting is scheduled for August 29, 2016 at which time the request will be reviewed by the Board of Directors and a decision made on the matter. Mr. [redacted] will be informed of the Board's decision on the matter the weekafter the Board meeting.Sincerely, [redacted] President[redacted]Co: [redacted], Walters Management9665 Chesapeake Drive Suite 300 San Diego, CA 92123 T; [858] 495-0900 F: [858] 495-0909 WalterSmanagement.Com

[redacted]Revdex.com4747 Viewridge Ave #200[redacted] CA [redacted]-1688RE: ID#[redacted]Dear [redacted],August 12, 2015In response to the complaint made against Walters Management by [redacted] whoformerly resided at [redacted] Ave [redacted] CA [redacted], we deny any wrongdoing. We are a...

property management company managing homeowner's associations,such as Stonecrest Village Master Association, where Ms. [redacted] formerly lived. We tookover the management of Stonecrest Village Master Association on December 1, 2014.When we took over the management of Stonecrest Village Master Association, the priormanagement company's records indicated Ms. [redacted] had an outstanding balance of$95.00, the result of a bounced check #[redacted] on December 8, 2009. This returnedcheck was never replaced. When she sold the unit the returned check was never paid offby the escrow company, and the $95.00 balance remained on the association's books.When Walters Management assumed management of Stonecrest Village MasterAssociation, we recommended the Board of Directors write off all prior owner balancesand turn the accounts over to a collection agency to recover the delinquent balances.Stonecrest Village Master Association's Board of Directors choose to use AlternativeRecovery Management or ARM. Ms. [redacted] was mistakenly given the name asAssessment Recovery Management.The only records we have to substantiate this debt come from the prior managementcompany's records, which we acted upon in good faith in trying to recover delinquentassessments for the association. If Ms. [redacted] can provide proof of a cleared check or areplacement check, we will return her funds. We have also contacted the priormanagement company and asked them to review their records.If you require any additional information, or have any questions, please feel free tocontact me directly at 858-[redacted] or c[redacted]@waltersmanagement.com.Sincerely,[redacted]Vice President of Client AccountingWalters Management CompanyAgent for Stonecrest Village Master Association9665 Chesapeake Drive Suite 300 [redacted], CA 92 123 T: [858] [redacted] F: [858] [redacted] waltersmanagement