Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] The only two options provided were Accept Response or Reject Response There was not an option to Partially Accept the Response I do agree with the owner that the vehicle was returned to me at no additional charge Nevertheless, ***, the worker who had given us a very hard time about this issue, the one who never allowed me to speak with the owner directly, and was very unprofessional, also decided to deliberately keep the car registration After we picked up the car, I spoke with [redacted] and told him I would go by to pick up the registration from him Once again, he yelled at me and lied about the fact that he gave the registration to the tow truck driver What he did not know was that I personally know the tow truck driver and he said [redacted] DID NOT give him any registration In fact, he mentioned that [redacted] had a bad attitude about releasing our car to the tow truck driver and this had not been the first time it happened In fact, someone in that other tow truck company had to hire a lawyer in the past for a similar incident where [redacted] refused to release their car I called [redacted] a few times asking to speak with ***, the owner and, as it happened in the past, refused to let me speak with *** When I asked [redacted] if he wanted me to bring this issue again through Revdex.com, he said, "I don't care what you do." I appreciate the owner's (***'s) quick response to the initial complaint It is a shame that the only way I can reach the owner is through Revdex.com All I know is that [redacted] is affecting and damaging the reputation of Waltham Towing Company by exercising inappropriate business practices Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] The only two options provided were Accept Response or Reject Response There was not an option to Partially Accept the Response I do agree with the owner that the vehicle was returned to me at no additional charge Nevertheless, ***, the worker who had given us a very hard time about this issue, the one who never allowed me to speak with the owner directly, and was very unprofessional, also decided to deliberately keep the car registration After we picked up the car, I spoke with [redacted] and told him I would go by to pick up the registration from him Once again, he yelled at me and lied about the fact that he gave the registration to the tow truck driver What he did not know was that I personally know the tow truck driver and he said [redacted] DID NOT give him any registration In fact, he mentioned that [redacted] had a bad attitude about releasing our car to the tow truck driver and this had not been the first time it happened In fact, someone in that other tow truck company had to hire a lawyer in the past for a similar incident where [redacted] refused to release their car I called [redacted] a few times asking to speak with ***, the owner and, as it happened in the past, refused to let me speak with *** When I asked [redacted] if he wanted me to bring this issue again through Revdex.com, he said, "I don't care what you do." I appreciate the owner's (***'s) quick response to the initial complaint It is a shame that the only way I can reach the owner is through Revdex.com All I know is that [redacted] is affecting and damaging the reputation of Waltham Towing Company by exercising inappropriate business practices Regards, [redacted] ***