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Walton's Mobile Home Repair Service

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Walton's Mobile Home Repair Service Reviews (2)

I have reviewed the response and offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The offer made was for me (homeowner) to pay an additional $despite Jonesville Heating & Cooling, LLC not providing neither the entire amount of material nor most of the labor. This is supported by the fact that I have incurred an additional cost of $to complete the work (labor and materials), which was the low bid. I therefore contend that the total compensation due by Jonesville Heating & Cooling, LLC is actually in excess of $by the following:$2800+$= $($over the original estimate/contract of $3500)Despite the complaint related to a duct chase, this fact was known to the Business Owner while he was estimating it. I personally pointed it out to him (and others) as a mistake made by the truss manufacturer (not an engineer) that was not discovered until after installation. This problem was discussed to the satisfaction of both parties (truss manufacturer and homeowner) to accommodate a higher floor loading and provide for less total deflection, so no action was taken to remove and replace these trusses. The resulting issue was that the chase was jogged over approximately three feet in one location and was still accessible though not as easily and should have been in the estimate. The company did not even attempt to use this chase even though it was available for use. Installation would have been more difficult than if there was "free" access to any point, but this fact was again known at the time of the estimate. Additionally, other estimates were similar reflecting that they readily acknowledged that the job could be completed with said issue and even at a slightly lower cost than Jonesville Heating & Cooling, LLC.The separate contract that resulted in the holes being cut in the roof was not paid in cash and is only relevant in that this seems to be the primary event initiating the Business Owner's anger. The roof item was brought up by me on only three occasions despite claims to the contrary:When the holes were discovered, I contacted the Business Owner by phone and left a message on his cell phone.Shortly after (approximately minutes) the first call, I tried the Business Owner's cell phone again and spoke to him to let him know of the issue. He denied this as a possibility, but he and I were not on the same page regarding the location of the penetrations. We agreed to look at these penetrations when he returned to work.The next time he worked on the jobsite, he and I discussed the issue and he apologized and agreed to pay for repairs verbally. I withheld part of the payment ($200) for the repairs based on the Business Owner's proposal after I inquired as to how the holes would be fixed and after he requested payment for finishing the job. It should be noted that additional work had to be done on the "completed job" by the other HVAC company, which was in addition to the roof repairs. The Business Owner was asked to leave the jobsite following a threatening message left on my home answering machine sometime after the events noted in item #and not because of the issue where holes were cut in the roof on the separate contract. The Business Owner's message frightened my wife, which prompted me to call the Business Owner from my place of work. I sought to understand the situation, but he refused to discuss the issue and hung up and would not answer again. When I listened to the message left at my home, I feared that he might seek to harm me or my family and asked him to leave and contact me prior to coming back to retrieve his equipment/tools in order to ensure their safety.
Regards,
*** ***

As a follto our recent telephone conversation in regard to the above-referenced complaint I am providing the following response:I was in the process of installing duct work in the subject property pursuant to contractThe property is new construction and, although I was informed the
house plans were made by four engineers, there was no duct chase allowed for in the houseWe were unable to install the duct work as is normally required when a duct chase is allowed for in the house and, because of this, extra work had to be done to attempt to properly install sameAlso, in the process of attempting to install the duct work, I accidentally cut two slithers in the roof which were approximately 3" long and I am wideI paid the homeowner $cash to pay for the three shingles/repairs, at which time he informed me if I could not do any better than that to just leaveI apologized numerous times in addition to paying him more than ample funds for the repairs, but he would not accept the apologies, although he did accept the $cashI would also note that the contract specifically states if additional work is required, the customer is responsible for paying for that work/materialsAll materials, not already installed were left on the jobOur contract was for $3,500.00, of which $is still owed by the homeowner.I do not feel I owe the homeowner anything since he "threw me off the job" and owes me $700.00.If you have further questions concerning this matter, please contact meI look forward to hearing from you.Sincerely,Dale Spivey, OwnerJonesville Heating & Cooling, LLC

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