Waltz Dettmer Supply

Sent: Monday, August 07, 10:AM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Hello, my name is Ha *** owner of Jordens A/C and Heating , LLC We're responding on complaint against us case #*** On July
10, Jorden's technician (JR) service *** *** walk in coolerTechnician found cooler was not working at allHe diagnose the system and found to possible fan pressure switch and possible condenser fan motor failedDue to age of equipment, technician do not have part(s) on hand and part(s) have to be orderJR bypass then pressure switch to get cooler going and charged customer $for the service call and time he was thereJorders then monitor the cooler and will order the part(s)On July 10, *** *** (this person that we haven't dealt before) called "shouting profanities" and " racial slurs"about our serviceWe explained to him about our charges, but *** will not hear our explanation and continue shouting profanities and complaining about our service and chargesI told *** "we will refund his $the following Monday" (July 17, 2017") since he's not satisfied on our servicesJordens mailed a refund check on the following Monday*** did not appreciate the fact that Jordens did everything we can to get his cooler working on the first visit and should know by shouting profanities and racial slurs wont get him nowhere.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have spent thousands of dollars hiring this Company for our cooler and AC repair and not one single complain Do you think I would make a big deal over a $billed I'm a businessman and so are you I don't appreciate people taking advantage of me and taking shortcut to get the cooler to a point of just working and charge me again the next time it needs repair according to your phone response Because of your incompetent work, my new compressor which you replaced about months ago is now dead costing me an additional $to replace again

Initial Business Response /* (1000, 5, 2015/11/05) */
Mr. W[redacted] has disputed this thru his credit card company , their last response was conflicted with another case totally unrelated to Mr. W[redacted] or Custom Trim . We are waiting on a response from them .When they have that set we've decided to...

refund his money even though I have given him complete estimates on the roof and several options , we just assume a customer does not want to drive around with a whole in his roof .
ASSUMED RESOLVED