Walzem Park

Complaint: [redacted] I am rejecting this response because: I did respond, through VOICEMAIL, week of April 2016, stating I had become ill, unable to proceed, never received a return response, nor have received a check I will NOT consider this resolved until a check is received at the address on recordThis company needs to learn to answer their phone and return messages, as good business practice should be Regards, [redacted]

Thank you for the opportunity to respondResponses are based on specific statements in the original complaint:There is no issue in providing Mr [redacted] with statements for both his Mortgage and Lot RentThose are readily available at the office during business hours between 8:30AM and 5:30PM Monday through FridayMr [redacted] has not contacted the Property Supervisor or Property Manager to conduct a comprehensive ledger reviewThe last contact with Mr [redacted] was at a court appearance in April of Statements are delivered to residents on a monthly basisNotification of any delinquency and consequences thereof have been and continue to be provided in the form of monthly notifications for rent owed and from his mortgage company per the intervals they are held toMr [redacted] will be provided with ledgers for both the rental ledger and his mortgage ledger immediately per his request in his complaintIf Mr [redacted] would like to schedule a detailed review, he can do so by contacting the property office or calling the Property Supervisor directlyAll rent and mortgage monies owed is based on a lease and/or applicable statutes Upon review of the complaint, there are several items that stand for correction or clarification.: Mr [redacted] was never an employee with Walzem Park as he statedHe provided contract porter work for a brief period of time from mid-April through mid-June Mr [redacted] refers to a former employee without direct knowledge or facts surrounding separation of said employeeSeparation between any employee and their employing organization is difficult for all parties involved Mr [redacted] refers to fines and fees in his complaintPer the lease or notification, failure to follow or address breaches of the lease and community rules & regulations may result in a fine or feeMost residents appreciate and follow the community rules they have agreed to Mr [redacted] mentions the eviction of residents from the community and any charges they may have accumulatedEvictions only occur when there is ample evidence that can be presented to the court per the lease and State lawDiscussion of any eviction without access to ledgers and individual records is hearsay Mr [redacted] makes a comment regarding potential foreclosureHis mortgage company would be the only entity making decisions on foreclosureMr [redacted] does understand that the community in which he lives and his mortgage company are different companies

This applicant came in to our former manager, and applied for a home. On many occasions both our Corporate office and our community manager tried to contact her to gain additional information and never received a return call. On April 7, I left a voicemail for this applicant letting
her know that we have not received the requested information form her and that if we did not hear back form her by the end of the day that her application would be denied. Since we did not hear back form her we canceled the application and submitted a refund request that typically takes 3-weeks to complete. The refund has been processed and as long as the address is correct that she gave us the check should be there any day. The delay in the refund came simply due to a complete lack of communication on her part regarding this application. In addition *** *** is no longer with our company

Thank you for the opportunity to respond. Responses are based on specific statements in the original complaint:There is no issue in providing Mr. [redacted] with statements for both his Mortgage and Lot Rent. Those are readily available at the office during business hours between 8:30AM and...

5:30PM Monday through Friday. Mr. [redacted] has not contacted the Property Supervisor or Property Manager to conduct a comprehensive ledger review. The last contact with Mr. [redacted] was at a court appearance in April of 2017. Statements are delivered to residents on a monthly basis. Notification of any delinquency and consequences thereof have been and continue to be provided in the form of monthly notifications for rent owed and from his mortgage company per the intervals they are held to. Mr. [redacted] will be provided with ledgers for both the rental ledger and his mortgage ledger immediately per his request in his complaint. If Mr. [redacted] would like to schedule a detailed review, he can do so by contacting the property office or calling the Property Supervisor directly. All rent and mortgage monies owed is based on a lease and/or applicable statutes.   Upon review of the complaint, there are several items that stand for correction or clarification.:   Mr. [redacted] was never an employee with Walzem Park as he stated. He provided contract porter work for a brief period of time from mid-April 2016 through mid-June 2016.  Mr. [redacted] refers to a former employee without direct knowledge or facts surrounding separation of said employee. Separation between any employee and their employing organization is difficult for all parties involved.  Mr. [redacted] refers to fines and fees in his complaint. Per the lease or notification, failure to follow or address breaches of the lease and community rules & regulations may result in a fine or fee. Most residents appreciate     and follow the community rules they have agreed to.   Mr. [redacted] mentions the eviction of residents from the community and any charges they may have accumulated. Evictions only occur when there is ample evidence that can be presented to the court per the lease and State law. Discussion of any eviction without access to ledgers and individual records is hearsay.     Mr. [redacted] makes a comment regarding potential foreclosure. His mortgage company would be the only entity making decisions on foreclosure. Mr. [redacted] does understand that the community in which he lives and his mortgage company are different companies.

Complaint: [redacted]
I am rejecting this response because: I did respond, through VOICEMAIL, week of 11 April 2016, stating I had become ill, unable to proceed, never received a return response, nor have received a check.  I will NOT consider this resolved until a check is received at the address on record. This company needs to learn to answer their phone and return messages, as good business practice should be.
Regards,
[redacted]