Wanda's Cleaning Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This last response by Merry Maids is false, as has been all of their responses to date My house was not cleaned and the services Merry Maids is charging for were not provided This was made clear during my conversation with Julie [redacted] , when I was told I would not be charged for the remainder of the contract or the visit on April when my house was not cleanedThe Merry Maid employees were at my home on April for less than one hour, and not the various amounts of time claimed in different responses by the business Roy [redacted] called me one time, and I spoke to him when he calledHe never called after that first phone call, and I have the phone records to prove it The last statement in the Merry Maids response is ludicrous and unprofessionalWhat I wanted when I hired Merry Maids was simply to have my house cleaned - a service they could never seem to adequately provide It's a service I gladly pay to competent people today It's ironic that they mention "wanting something for nothing", as that is exactly what they are trying to attain - payment for no service provided From the beginning, the responses from this business have been hostile, accusatory, and negligentI refuse to descend to that level of communicationTo be clear, I filed this claim because I will not be bullied by this franchise into paying "something for nothing" Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This response from Merry Maids is not true or accurate, and is also presumptuousAs I’ve consistently stated, starting with my original complaint, I talked with Julie [redacted] the day in April that the services were not provided, and received a threatening phone call from Roy [redacted] the day afterDuring my discussion with Julie, it was agreed that the contract would be cancelled at no charge, and also agreed that the visit that day, when no cleaning was performed, would not be charged The day after, I informed Roy [redacted] of my discussion with JulieI never heard from Merry Maids again, or any collection agency, until over months later, when I received the invoice from TransworldI then called Merry Maids and spoke to Julie to find out why I was receiving this invoiceI did not call Merry Maids to make payment, as claimed by the Merry Maids employee responding to this complaintI also called [redacted] and informed them I did not owe the amount invoiced, and was planning to dispute the chargesI called Merry Maids a second time to get the last names of the folks I had spoken with during my disappointing experiences with them I did not contact the Revdex.com, or any other consumer agencies or social media sites (such as Angies List, Consumers Union, Yelp, Google, Facebook, Yellow Pages, etc.) prior to receiving the invoice from Transworld, as I wasn’t aware there was a billing issue until that point in time I then decided to file this complaint with the Revdex.com first, to try and amicably resolve this issue I again respectfully ask Merry Maids to resolve this case and dismiss these charges, as they are for services that were not performed I'm looking forward to your positive response Regards,

Revdex.com: This letter is to inform you that Merry Maids has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/8/and assigned ID [redacted] Regards,

At no time did we tell her she did not have to pay for her last cleaningOur Office Assistant Roy [redacted] called her at least times to collect the money for her last cleaning with no responseAfter owing for days, she was turned over to collectionsThat is our Company's policyJulie NEVER told her that she did not have to pay for her last cleaning that the team spent 1/hours inShe does not have the Authority to do thatThis customer owes for her last cleaning, and should also owe for cancelling her WRITTEN contract which I have already forwarded to youThis office has been in business for almost years, with an excellent Revdex.com ratingThis is ONE customer who decided that she wanted something for nothing, and filed this claim

This information is incorrectWe NEVER do not charge for a cleaning if the customer is not happy with the cleaningWe have a hour satisfaction guarantee and return to the home to redo whatever the customer was not happy withAt no time did Ms*** request that we come back and correct any issuesWe should have charged Ms*** for cancelling her agreement before fulfilling her cleanings (see attached) but we did notThat is what Julie told her we would not chargeAt no time did Julie tell Ms*** that we would not charge her for her last cleaningJulie does not have the authority to make such a decision.Per the signed agreement, if you cancel your service before the cleanings are completed, you pay the cancellation fee. Again, we should have charged Ms*** her cancellation fee, but we did not. Ms*** home was cleaned on 4/23/and is expected to pay for the service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response from the business is not true or accurateI called immediately after the Merry Maid crew left my home, and told them my house had not been cleanedThey were in my home no longer than hour, as I have consistently statedThe cleaning services were not performed, which is why I have refused to payI will not pay for services that were not provided, and made that clear to Merry Maids when I called them. Merry Maids never fulfilled the terms of the contract - not once did they perform the complete set of items on the cleaning checklist provided to me prior to the first cleaningAnd every time I called and complainedThe Merry Maids manager who is responding to this complaint is fully aware of this, yet refuses to take accountability for the lack of service providedMerry Maids agreed to cancel the contract, with no cancellation fee charged, because they could never send competent employees to my home, and never fulfilled the contract terms - there was never one visit where they competently cleaned my house per the checklist. The approx$being charged for cleaning services not performed is barely worth my time to contest, but it's the principle of being charged for something I did not receive that is my primary issue with this business and the fraudulent charges they claim I owe.I'm requesting the business take accountability and dismiss these charges, as they are for services that were not performed.I'm looking forward to your positive response, and to helping you maintain your claimed good standing with the Revdex.com
Regards,

As I stated before, customer called our office to make payment AFTER she received a call from the collection agencyShe knew she owed this balance, and when I told her she would have to contact the Collection Agency to pay it, she decided to contact you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This charge is for a cleaning that was not performedMerry Maids employees showed up at my home on April 23, 2015, and left less than hour laterMy home was not cleaned during the time they were on siteI am not paying for a service that was not provided, and Merry Maids should not charge any customer for services that are not performedOn April 23, as I had with all previous visits, I immediately called Merry Maids to report the lack of serviceDue to the documented fact that every prior visit by Merry Maids to my home resulted in less than adequate cleaning, and their negligent lack of compliance with the contract terms, Julie agreed to cancel my contract and not charge for the services that were not provided on April 23, 2015. I request that the charge be rescinded by Merry Maids, as it is not valid or warranted. While investigating the details of this case, I have learned of many similar experiences by other Merry Maids clientsIt's obvious that more research should have been performed prior to entering into the Merry Maids contractThe results of this Revdex.com case will be thoroughly shared with every business review and social media website and publication
Regards,

Customer needs to pay for services providedOur Team members work very hard for the money they earn, and expect to be paid accordingly

This charge was not for a cancellation feeWe DID NOT charge her the cancellation feeThis charge was for the last cleaning that was done for this customerWe did NOT charge the cancellation feeHer credit card declined for her last cleaningAfter numerous attempts to collect with no response,
we turned this account over to collectionsIt was more than days past dueShe then called our office after receiving a call from the collection agency attempting to pay the past due amountOnce an account has been turned over to collections, we can no longer accept paymentShe has to send her payment directly to the collection agency

We have an excellent rating with the Revdex.comThis customer is trying NOT to pay for services renderedShe did NOT call our office on the day of her last cleaning to complainThe team was there for one hour and minutesAgain, we did NOT charge her the penalty for voided her contract, which we should have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I would like to respectfully ask the Merry Maids representative to fully read my complaintTheir response references a cancellation fee, which is not related to my complaintAs I mentioned, based on my discussions with Julie, the amount being billed to me is for a cleaning service that was not performed per the contractI am not required to pay for a service that was not performed The people that Merry Maids sent to my home did not perform the services listed in the contract, and spent less than one hour in my homeThis poor service was consistent with all previous visits, and was well documented and clearly communicated to both Pat and JulieThe business response to my complaint is also inaccurate, containing several statementsThere were not numerous attempts to collect the alleged debtI had a phone conversation with Julie on the day the service was not received, and aligned with her that no payment was due for this visit, as my house had not been cleanedThe only communication after this was when Roy called the next day, threatening me to pay the charges The next communication after this phone call was when I received the letter from the collection agencyAll of this is detailed in my original complaint Another incorrect statement in the business response is in regard to my phone call to Merry Maids after I received the collections letterI did not call to try and pay the alleged past due amountI called to ask why I was being charged any amount, as I thought this matter was resolved based on my discussions with Julie back in AprilI also wanted to get the last names of the Merry Maids employees involved with this situation, to use in my Revdex.com complaint and any potential litigation Again, I urge the representatives of Merry Maids to please fully read my complaint, and accurately respond in a way consistent with the resolutions I discussed with Julie over months ago
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This response from Merry Maids is not true or accurate, and
is also presumptuousAs I’ve
consistently stated, starting with my original complaint, I talked with Julie
*** the day in April that the services were not provided, and received a
threatening phone call from Roy *** the day afterDuring my discussion with
Julie, it was agreed that the contract would be cancelled at no charge, and also
agreed that the visit that day, when no cleaning was performed, would not be
charged The day after, I informed Roy *** of my discussion with JulieI never heard from Merry Maids
again, or any collection agency, until over months later, when I received the
invoice from TransworldI then called Merry Maids and spoke to Julie to find
out why I was receiving this invoiceI did not call Merry Maids to make payment,
as claimed by the Merry Maids employee responding to this complaintI also
called *** and informed them I did not owe the amount invoiced, and was planning
to dispute the chargesI called Merry Maids a second time to get the last names
of the folks I had spoken with during my disappointing experiences with them. I did not contact the Revdex.com,
or any other consumer agencies or social media sites (such as Angies List,
Consumers Union, Yelp, Google, Facebook, Yellow Pages, etc.) prior to receiving
the invoice from Transworld, as I wasn’t aware there was a billing issue until
that point in time. I then decided to
file this complaint with the Revdex.com first, to try and amicably resolve this issue.
I again respectfully ask Merry Maids to resolve this case and dismiss
these charges, as they are for services that were not performed
I'm looking forward to your positive response
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Services were not provided for the charge that is the basis of this complaintThis has been stated consistently, beginning with the phone call to Julie *** on the day the Merry Maids employees left my home, and continuing through the string of messages included with this Revdex.com complaintI work hard for my money, and manage it responsibly. I will not pay for something I did not receive
Regards,

At no time did we tell her she did not have to pay for her last cleaningOur Office Assistant Roy *** called her at least times to collect the money for her last cleaning with no responseAfter owing for days, she was turned over to collectionsThat is our Company's policyJulie NEVER told her that she did not have to pay for her last cleaning that the team spent 1/hours inShe does not have the Authority to do thatThis customer owes for her last cleaning, and should also owe for cancelling her WRITTEN contract which I have already forwarded to youThis office has been in business for almost years, with an excellent Revdex.com ratingThis is ONE customer who decided that she wanted something for nothing, and filed this claim

Revdex.com:
This letter is to inform you that Merry Maids has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/8/and assigned ID ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This last response by Merry Maids is false, as has been all of their responses to date. My house was not cleaned and the services Merry Maids is charging for were not provided. This was made clear during my conversation with Julie ***, when I was told I would not be charged for the remainder of the contract or the visit on April when my house was not cleanedThe Merry Maid employees were at my home on April for less than one hour, and not the various amounts of time claimed in different responses by the business. Roy *** called me one time, and I spoke to him when he calledHe never called after that first phone call, and I have the phone records to prove it. The last statement in the Merry Maids response is ludicrous and unprofessionalWhat I wanted when I hired Merry Maids was simply to have my house cleaned - a service they could never seem to adequately provide It's a service I gladly pay to competent people today. It's ironic that they mention "wanting something for nothing", as that is exactly what they are trying to attain - payment for no service provided. From the beginning, the responses from this business have been hostile, accusatory, and negligentI refuse to descend to that level of communicationTo be clear, I filed this claim because I will not be bullied by this franchise into paying "something for nothing"
Regards,