Wanelo

Hi ***! We truly apologize for the inconvenience you have experienceI checked on your case history and see that [redacted] has escalated the case to one our team leads, [redacted] We see that the item never shipped and upon coordination with the Seller, Wanelo has initiated the the full refund amount of $back to your credit card and it should reflect within 7-business daysWanelo does not have a recurring charge, the only amount we charge is for an actual purchaseIn addition to this, you can be assured that all your credit card information has been cleared and there will be no further charges from Wanelo unless re-enter your credit card information and place an order Thank you for sending in your feedback and if you have any other concern, please do not hesitate to reach out!

Hi [redacted] , Thank you for reaching out to usWe do apologize for the delayed in the delivery of your order We have confirmation from the merchant that the item has been received through this tracking link: [redacted] This information has been sent to you on January 9th and January 11th, and we have not received any reply from your end We would be happy to initiate the return process for you if you could reply to our messages as soon as possible Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hi ***, Thank you for reaching out and we apologize for the late response on your Revdex.com complaintI did check our records under Case # [redacted] and I do see that both item has been refunded on May 27th and one of our Merchant support representatives, [redacted] , requested processing of this and emailed you the information on April 17thIf you need a copy of the electronic receipt for the refund, please do not hesitate to email me: [redacted] Best, [redacted]

Contact Name and Title: ***, Support ManagerContact Email: [redacted] Hi [redacted] , My name is [redacted] and I lead our Customer Support team here at [redacted] I checked out your order and can definitely see it's going to be delivered late and I'm very sorryI understand it's frustrating to be given a timeframe upon placing an order but not receive your order within it, especially when it comes to special occasionsI can assure you that the item is in transit to your address however I cannot guarantee that it will be delivered prior to the engagement that you ordered it forDue to the discrepancy of the given delivery time and what the order will actually be delivered in, I would be happy to offer a full refundUnfortunately we did not live up to the estimate that was given to you and we sincerely apologize about thatPlease contact us via email to shopping@ [redacted] .com with my name in the subject and confirm the refundBest,***

Hi [redacted] , Thank you for reaching out and we apologize for the charges you had on your card for orders that was never confirmedWe have determined that this is a glitch in our system and we have rectify it within hours of your message to Revdex.com A full refund of both charges ($36.95) has been refunded to your account on February 28th with amount total of $The amount should have reflected by now and I have also attached screenshot of the electronic receipt for your convenience Please let me know if you need anything else! Thank you!

Complaint: [redacted] I am rejecting this response because: Immediately after I filed a complaint, a refund was issuedHowever this refund was $short of monies initially paid out Prior to filing a complaint, an email thread consisting of at least conversations took place, along with 5-telephone conversations Therefore, I was not interested in communicating and repeating myself over and over again after receiving the email requests Also, it is important to add, that the order number along with information was already documented via email and the requested information was simply redundant We no longer will do business with this company nor recommend it to family and friends The $shortage is simply not worth pursuing and worthy of the time it takes to communicate with the company Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hi [redacted] ,Thank you for reaching out to us! I am sorry to hear you have not received the item you orderedI did check the tracking information and I show that it has been successfully delivered to the address you have providedWanelo strives to create a safe shopping environment to our customers,and upon careful consideration, we have refunded the full amount of $back to your accountWe have also added a $Wanelo credit on your account to purchase as consideration for this experienceIf you have any other issue, please do not hesitate to reach out to us!

Dear Ms [redacted] , I sincerely apologize for the experience you had with your recent order As per our customer support team lead, the issue has been resolved and your money refunded as you requested If there are any additional questions, please email us at [redacted] with "Revdex.com" in the subject line so we can assist you promptly Best,

Initial Business Response / [redacted] (1000, 7, 2015/10/30) */ Contact Name and Title: ***, Support Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@wanelo.com Hi ***, We are very sorry that you have not received a response back from us, but we are here to help you out! These orders are actually for a store that is not Fulfilled by Wanelo, so we've gone ahead and reached out to them about your returnWe will be reaching out via email as well so we can follow up with the return for you

Hi ***, Thank you for reaching out to us and I apologize for you have received an incorrect size itemI checked our records and show that the item has been refunded in full on March 9th with amount total of $Please let me know if you have any other concern and we'd be happy to reopen this case for you!

Hi [redacted] , Thank you for reaching out and I apologize that you received a damaged itemI will communicate with the store you purchased this item from to ensure they are aware of the issue and can prevent it for any future orders.Rest assured that we've send you a full refund of $back to your original form of payment which should reflect on your bank statement in 7-business days.If you have any other concerns, please let me know and I'd be happy to assist you!

Hi ***, Thank you for reaching out and we apologize for the late response on your Revdex.com complaintI did check our records under Case # [redacted] and I do see that the item was refunded on May 4thOne of our team leads, [redacted] , has resolved this case with your acknowledgement of the refund on the same dateIf you need the electronic receipt for the refund, please do not hesitate to email me: [redacted] Best, [redacted]

Hi [redacted] , Thank you for reaching out and we apologize for the late response on your Revdex.com complaintI did check our records under Case # [redacted] and I do see that the item was refunded on April 13thOne of our team leads, [redacted] , has resolved this case with your acknowledgement of the refund on the same dateIf you need the electronic receipt for the refund, please do not hesitate to email me: [redacted] Best, [redacted]

Hi ***,Thank you for reaching out to us.I truly understand the frustration you feel towards this incidentI would like to assure you that our product and support teams log all recent customer comments, feedback and review to ensure we are always working to improve the customer experience.I see both of your orders have been deliveredWanelo Order # [redacted] has also been refunded and should reflect back on your account by next weekWe have added a $Wanelo credit on your account as courtesy for the inconvenience.If you have any other concern, please let me know and I will be sure to reply as soon as possibleThank you and have a nice day!

Contact Name and Title: ***, Support ManagerContact Email: [redacted] Hi ***, I sincerely apologize for the delay in getting back to you regarding this returnI did take some time to check on your emails, and our support agent, [redacted] , had responded to each one within hours which makes me believe that they are possible getting sent to your Spam folderEither way, we will definitely get this resolved for you!The refund was originally refunded to you in the from of Wanelo credit which is how all returns are processed for the store, [redacted] I understand that was not communicated correctly when you received the email notification that you were being refunded so I have removed the credit refund and refunded directly to your card that you originally used to purchase this orderPlease note, it typically takes 5-business days to see the funds back in your accountIf you have any questions, please feel free to contact me at the email address provided with this emailBest,***

Hi ***, Thank you for reaching out and we apologize for the late response on your Revdex.com complaintI did check our records under Case # [redacted] and I do see that the item was refunded on May 11thand one of our customer service representatives, [redacted] confirmed this to you on May 15th and you have acknowledged the receipt of the refund on the same dayThe case has been resolved from our endIf you need another copy of the electronic receipt for the refund, please do not hesitate to email me: [redacted] Best, [redacted]