Wanna Play

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Judy's response is totally untrue She refused to furnish me with the information on any warranty She told me it takes six to eight weeks for this information to be furnished She also failed to mention that her employee copied the ID number on the back of my credit card totally compromising the card Her employee told me that he was required by the company to take this number I am now in a position that I must monitor thte use of the credit card for any improper charges or use Regards, [redacted] ***

Mr [redacted] called our company on February 27, to get a quote on a new heating & air conditioning systemI quoted him a price on a Trane Ton Seer Package HeatpumpThis system does both heating and coolingWe told him the price would be $completely installed with year labor, years parts & years on the compressorHe then told me, he had to look at his credit card availability and he would call us backHe call back the same day and order the installationI told him we would send a tech to his home on Saturday February 28, to get all the measurement for the stand and elbow and confirm the size of equipment required for his homeMr [redacted] signed the paper work for the installation and we scheduled it for March 3, 2015.Attached is the invoice on the quotation for his new Trane Package Heatpump system with year labor, years parts & years compressorTrane only requires our company to give year labor warranty but Mr [redacted] received years labor on his systemThis information was given to him over the phone & was included on the invoice he said prior to getting the installation of his new systemWe also mark out the credit card security code per his request, because we knew how important it was to him We are required to trunciate the credit card number & the security code as well It is unknown just what Mr [redacted] would like us to doThe system is brand new and is more efficient then his old oneWe have added a year preventative maintenance agreement to check the systems times a year for years which has a value of $149/year per systemWe included additional year of labor above our Trane dealer agreement requirementsAt this time we have done everything we agreed we would do for this customer and more.Sincerely [redacted] - Valley Heating & Cooling & Appliances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I stated in my original complaint, Valley's technician, ***) was in my home for about ten minutes, made the immediate (and absolute) diagnosis that the pump and motor was "bad", checked the availability of the parts while still in my home and determined they needed to be orderedThe technician quoted me the price ( $495.95) and wrote a work order for the replacement pump and motor parts and labor only I gave him my credit card for that repair and even trusted him with my security code to enter my home because I would not be there when the parts arrivedIn their response to my complaint, Valley stated: "At this time our office manager [redacted] informed Mr [redacted] that we could either come out and replace the circuit board as the technician [redacted] had recommended (my emphasis added) ..." Valley Heating is simply not telling the truth At no time was there any mention by the original technician, ***, of a circuit board being the problemTheir written work order to fix my dishwasher was for a pump and motor, period.The pump and motor was replaced, but the exact same problem existed Another service technician came out a month later, replaced the main circuit board and the problem was fixed immediately (i should also mention that the "bad" pump and motor ran fine during the testing of the machine, but would stop after running after about minutes and would run repeatedly while the dishwasher diagnosis process took place.) When the second technician came out in January, he changed out the circuit board which he said cost $ I am allowing another $for the circuit board replacement labor (it took less than minutes to replace) and believe I am entitled to a refund for the difference between the misdiagnosed repair I paid for and the correct repair made I am not asking for any compensation for the trouble and inconvenience their poor service caused my family.When I spoke to [redacted] at Valley Appliance, he suggested that they would find old pump and motor and come and take the new one back since it was not the problemi believe that is prima facie evidence and an outright admission by Mr [redacted] that they originally made a wrong diagnosis of the problem for which they are solely responsible I have had my own business for almost years and when we make a mistake, we take responsibility for our error and absorb whatever the cost is to make it right for a client...that's what responsible and reputable businesses do and that's what Valley Appliance should do in this casei want a refund for the difference between the misdiagnosed repair I paid for and the correct repair made which is approximately $ Regards, [redacted]

We have already refunded the and are in the process of repairing the linoleum tile

Our company performs thousands of service calls each yearWe have a very low incidence of unsatisfied customers due to our willingness and desire to meet and exceed the expectations of our clientsI attempted to explain to Mr*** that we cannot discount the job lower than what we would normally bill when we have also provided extra services free of charge.It is our fault if we did not full explain and clarify that hardware failures can be caused by multiple components, and a single failed component can cause a failure in other components as wellWe feel that this is the case in Mr*** situation, and that the original failed components also caused the failure in the circuit board. We would be willing to offer Mr*** a $refund (50% of the requested amount) to satisfy the situation

The refund was processed on October 17th for Mr*** and a check has been mailed out to the floor repairing companyThere is nothing else I can do at this point as we have already spent $859.95 to satisfy Mr***

Mr*** called our company on February 27, to get a quote on a new heating & air conditioning system I quoted him a price on a Trane Ton Seer Package Heatpump This system does both heating and cooling We told him the price would be $completely
installed with year labor, years parts & years on the compressor He then told me, he had to look at his credit card availability and he would call us back He call back the same day and order the installation I told him we would send a tech to his home on Saturday February 28, to get all the measurement for the stand and elbow and confirm the size of equipment required for his home Mr*** signed the paper work for the installation and we scheduled it for March 3,2015.During the installation the technician explain to Mr*** that the units are bigger now than the one he had on his house before because the coils are larger to provide better efficiency He tought we were giving him a bigger unit than he needed and he was being charged more We actually installed the same capacity of air conditioning system on his home that he originally had just a different SEER rating to provide better efficiency because they make the coils bigger for better heat transfer As far as the warranty on his system is quoted to him over the phoneand given to him of the paper work he signed.At this time it is unclear just what the customer would like us to do because he has not mentioned any problems with the cooling or heating issues on the new unit we sold him It is the proper size and the warranty give on the unit was included with his paper work and also quoted to him originally over the phone.*** *** - Valley Heating & Cooling & Appliances, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Judy's response is totally untrue.  She refused to furnish me with the information on any warranty.  She told me it takes six to eight weeks for this information to be furnished.  She also failed to mention that her employee copied the ID number on the back of my credit card totally compromising the card.  Her employee told me that he was required by the company to take this number.  I am now in a position that I must monitor thte use of the credit card for any improper charges or use.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated in my original complaint, Valley's technician, [redacted]) was in my home for about ten minutes, made the immediate (and absolute) diagnosis that the pump and motor was "bad", checked the availability of the parts while still in my home and determined they needed to be ordered. The technician quoted me the price ( $495.95) and wrote a work order for the replacement pump and motor parts and labor only.  i gave him my credit card for that repair and even trusted him with my security code to enter my home because I would not be there when the parts arrived. In their response to my complaint, Valley stated: "At this time our office manager [redacted] informed Mr. [redacted] that we could either come out and replace the circuit board as the technician [redacted] had recommended (my emphasis added) ..." .  Valley Heating is simply not telling the truth.   At no time was there any mention by the original technician, [redacted], of a circuit board being the problem. Their written work order to fix my dishwasher was for a pump and motor, period.The pump and motor was replaced, but the exact same problem existed.  Another service technician came out a month later, replaced the main circuit board and the problem was fixed immediately.  (i should also mention that the "bad" pump and motor ran fine during the testing of the machine, but would stop after running after about 5 minutes and would run repeatedly while the dishwasher diagnosis process took place.) When the second technician came out in January, he changed out the circuit board which he said cost $198.00.  i am allowing another $100 for the circuit board replacement labor (it took less than 20 minutes to replace) and believe I am entitled to a refund for the difference between the misdiagnosed repair I paid for and the correct repair made.  i am not asking for any compensation for the trouble and inconvenience their poor service caused my family.When I spoke to [redacted] at Valley Appliance, he suggested that they would find old pump and motor and come and take the new one back since it was not the problem. I believe that is prima facie evidence and an outright admission by Mr. [redacted] that they originally made a wrong diagnosis of the problem for which they are solely responsible.  i have had my own business for almost 40 years and when we make a mistake, we take responsibility for our error and absorb whatever the cost is to make it right for a client...that's what responsible and reputable businesses do and that's what Valley Appliance should do in this case. i want a refund for the difference between the misdiagnosed repair I paid for and the correct repair made which is approximately $200.00. 
Regards,
[redacted]

We have reviewed the file for Mr. [redacted] and at this time will not issue any refunds. The technician has stated he informed Mr. [redacted] that the issue with his dishwasher could be caused by a pump/motor assembly, the main circuit board, or a combination of both. After replacing the pump and motor...

assembly and collecting $495, Mr. [redacted] called back to inform us that the dishwasher was still not operational. At this time our office manager [redacted] informed Mr. [redacted] that we could either come out and replace the circuit board as the technician [redacted] had recommended for no extra charge, or we could remove the pump and motor assembly and issue a full refund back to Mr. [redacted]. The customer requested to have the circuit board installed, and now the dishwasher is operational. I spoke to Mr. [redacted] weeks nearly two month after the repair was completed, and was asked to issue a partial refund by Mr. [redacted]. I informed Mr. [redacted] that we could install the original pump and motor assembly that we originally replaced and issue a refund, but informed Mr. [redacted] that we could not warranty the operation of the dishwasher if he chose to have the components that were diagnosed as faulty re-installed. Mr. [redacted] declined my offer.We have already invested more in parts and technician labor than we collected for the repairs to attempt to satisfy Mr. [redacted], and will not issue a refund in addition to completing the above referenced repairs. Thank you for your time in this matter.Regards,[redacted]PresidentValley Heating, Cooling & Appliances

The refund has not shown up on the credit card: so as of this date that is not resolved. He has agreed to pay part of the cost of repairing the floor but that too has not been done.

Mr. [redacted] called our company on February 27, 2015 to get a quote on a new heating & air conditioning system. I quoted him a price on a Trane 2.5 Ton 13 Seer Package Heatpump. This system does both heating and cooling. We told him the price would be $4844 completely installed with 2 year labor, 10 years parts & 10 years on the compressor. He then told me, he had to look at his credit card availability and he would call us back. He call back the same day and order the installation. I told him we would send a tech to his home on Saturday February 28, 2015 to get all the measurement for the stand and elbow and confirm the size of equipment required for his home. Mr. [redacted] signed the paper work for the installation and we scheduled it for March 3, 2015.Attached is the invoice on the quotation for his new Trane Package Heatpump system with 2 year labor, 10 years parts & 10 years compressor. Trane only requires our company to give 1 year labor warranty but Mr. [redacted] received 2 years labor on his system. This information was given to him over the phone & was included on the invoice he said prior to getting the installation of his new system. We also mark out the credit card security code per his request, because we knew how important it was to him.  We are required to trunciate the credit card number & the security code as well.  It is unknown just what Mr. [redacted] would like us to do. The system is brand new and is more efficient then his old one. We have added a 2 year preventative maintenance agreement to check the systems 2 times a year for 2 years which has a value of $149/year per system. We included 1 additional year of labor above our Trane dealer agreement requirements. At this time we have done everything we agreed we would do for this customer and more.Sincerely[redacted] - Valley Heating & Cooling & Appliances