Wantable

Thank you to you and the Revdex.com for reaching out to us about this complaint We at Wantable take customer service very seriously and truly believe we have done everything possible to correct this issue with [redacted] .We reached out via the phone number on file with [redacted] s account to obtain payment, only to reach [redacted] s mother, *** [redacted] explained that the number was hers, not [redacted] s and gave us [redacted] s correct phone number [redacted] also stated that this is not the first time [redacted] has done this We contacted [redacted] at the phone number provided by [redacted] to attempt to clear this issue up and receive payment [redacted] claims she did not place an order with our company and/or receive this order totaling $ The order was placed in her name, shipped and delivered to the address [redacted] USADespite [redacted] giving us two different addresses when trying to resolve the issue, her actual address based on public information as well as the information she provided with us, through Facebook, is [redacted] **This is indeed [redacted] s address When we stated this, she continued to say a friend placed an order in her name We explained to ***, that if this was indeed the case and she feels her identity was stolen, that she should contact local authorities However, the order was still shipped to [redacted] s address [redacted] stated her friend had the merchandise and would be sending this back We replied that as long as the items were returned, we would remove her from Collections and ensure all of her personal information was removed We have continued to reach out to ***, despite not receiving the merchandise back If [redacted] and/or her friend Amber will return the merchandise that was received, we will gladly remove her from Collections We feel we did everything in our power to resolve this, however they still have defrauded Wantable, and we hope to regain our loss merchandise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

named-flow="FLOW-2">Thank you to you and the Revdex.com for reaching out to us about this complaintWe at Wantable take customer service very seriously and truly believe we have done everything possible to correct this issue with [redacted] Caldwell [redacted] initially contacted us on July 20th at 8:42pm regarding her accessories orderHer tracking information indicated it was En Route to her, but that it had not arrived yetOur customer advocate, [redacted] replied to her on July 21st at 9:47am stating that her expected delivery date was July 20th, and that sometimes it may take a day or two longer depending [redacted] told her that if her package does not arrive within three days, to contact us again and we will take the next stepOn July 28th at 10:02am, [redacted] contacted us stating that she had been out of town for a week and that her package still had not arrived, even though the USPS marked it as deliveredShe stated that she does not live in the best neighborhood and many packages had gone missing that weekShe suspected hers was one of themShe did not arrange for her packages to be taken care of while out of townThat same day at 11:58am, Tracy, our Lead Customer Advocate reached out to ***In her email, Tracy apologized for her missing package and stated that she would be happy to send her out a replacement for her accessories order free of charge as a one time courtesyTracy said that it is our policy to mark all future orders as “signature required” to avoid the situation from happening again [redacted] was fine with this resolution On August 28th at 9:44am, [redacted] contacted us regarding her Style EditShe stated that she had not received her order and she was receiving emails that she would be billed for the entire Edit, this is our automated email that sends out as a courtesy to our customers reminding them that if they do not return the merchandise that they will be billedShe stated that she had unsubscribed to our Accessories Collection and Style Edit so she was unsure why she received the order(Our IT confirmed that at this time she was still subscribed to both)One hour later at 10:42am, [redacted] contacted [redacted] again regarding this [redacted] explained that she still was actively subscribed and that her Style Edit was delivered on August 22nd and left with individual [redacted] extended her due date until she could locate her packageShe also offered to cancel the subscriptions for her On September nd at 10:02am, [redacted] contacted us again regarding her EditShe stated that her dad had accepted A package, unsure whether it was Wantable or notShe said that her dad took it to the Post OfficeAt 2:21pm that day, [redacted] replied back to [redacted] stating that she canceled all her subscriptions (the ones she said she had done, but did not) and canceled all pending orders that had payment issuesAt this time, [redacted] inquired about the update on her Style Edit to avoid billing her On September 9th at 12:51pm, [redacted] reached out again stating that her parents received the Edit for her and sent it backThey were not sure whose box it was and did not check the labelAt 2:38pm that day, [redacted] replied back to her stating she understands her situation and would like to work with her [redacted] asked for the following information: What date the package was “sent back” What Post Office did her father take it to, or drop it off at She also sent her all the tracking information to ***At this time [redacted] extended her due date again until we received this information to move forwardThis is the last contact we have had with ***We have followed up asking for this information in order for us to take the next step to help herShe has not replied to our emails or responded to our voicemailsThere is nothing we can do until we have this information, which is what we had said in the callOnce again, this is the last contact we have had with [redacted] was on September 9thAfter not hearing back with the requested information, we closed the inquiries and submitted her to Central Collection We truly believe we handled ***’s case the best possible wayWe had honored every request she has had and responded in a prompt and pleasant way each timeWe are more than willing to work with ***, however she has not contacted us back with the information we requested in order to move forward If there’s any other information we can provide to the Revdex.com, we’re happy to do soWe have records of all correspondence, and we can provide the emails of correspondence as well as the IT data showing our actionsPlease feel free to contact me if you have any questions at allAs I said before, we are happy to help [redacted] Caldwell, but do require further information to do so Best, [redacted] Customer Service Manager Wantable, Inc Email: [redacted] Phone: 414-291-Ext

From: [redacted] Subject: Re: You have a new message from the Revdex.com of WisconsinTo: Revdex.com This business told me to put this stuff in the box once they have a tracking number they willl refund me but now I have done this they still wont refund me my money,

Thank you to you and the Revdex.com for reaching out to us about this complaint We at Wantable take customer service very seriously and truly believe we have done everything possible to correct this issue with [redacted] Johnson [redacted] first reached out to us on February 8th regarding the charge for $ She signed up for our service with a promotion we had to cover the $styling fee We send products to their home and they have days to decide what they like Anything they do not like, they send back to us and we only charge them for what they kept Our Customer Service Advocate felt she didn't quite understand the service, so Kati explained to [redacted] how it worked and that we would absolutely refund her the $if she returned the product Over the course of two weeks, [redacted] emailed us times All of which were extremely combative and uncooperative We explained several times that we would refund her if she sent the product back She refused to do so, claiming we were a fraudulent company The Customer Advocate even included a youtube clip to show her how the process works She simply ignored the request to send the product back At that point, we could not refund her until she sent the items back in the prepaid label we provided On February 19th, [redacted] had her boyfriend call I spoke with him personally and explained how [redacted] could receive a full refund for $once she returned the product He also ignored this request On February 26th, [redacted] 's boyfriend called again I explained once again the steps to receive a refund I decided to end the conversation when I was verbally assaulted Even then, I sent a follow up email explaining how to return the product On February 29th, we received [redacted] 's "return." She did include our product Instead, she put random items (old, torn, non Wantable brand products) from her home in the box Please see pictures attachedWe then notified her that we will not refund her, that she would need to send our product backI have also included a transcript of all communication with [redacted] We feel we did everything in our power to resolve this for several weeks [redacted] refused to take the actionable steps to receive a refund, therefore, we will not be refunding her the amount she requested until she returns our product Question about my order/account [redacted] reported a month ago (Mon, Feb at 6:PM) via Portal Created by: IT Recently I was online and came across your webpage I signed UP for some Free trial thing I got my items around the First and I have no intentions of keeping any ThingWithout my consent i.had taking out of my account I am very upset this is my pge moneyI would never ever be able to afford this and I had no knowledge of these charges being takin out my accountI am really upset I am pooor and I cant have this, I have four kids and a hour notice on my pgePlease help me [redacted] replied a month ago (Tue, Feb at 9:AM) Replied to : [redacted] [email protected] Hello, Thanks for reaching outSorry for the confusion! You can absolutely return the items for a full refund as long as the clothes are unworn and still have tags attachedYou can put the items in the prepaid envelope that came in your boxI cannot seem to find your account, could you please provide me with an alternate email address or your first and last name? Cheers, [redacted] Customer Advocate Wantable, Inc [redacted] replied a month ago (Tue, Feb at 11:AM) to : [email protected] My name is [redacted] JohnsonThat's another problem I can't log into my account either but my card ending in was definitely charged I will put items on mail I cannot wait on my refund my pge is going to be shut off, this was my pge money! [redacted] replied a month ago (Tue, Feb at 11:AM) Replied to : [redacted] [email protected] [redacted] - I did find your accountYou had a typo when you entered your email, so you should be able to log in now since I have corrected thatWe can make an exception and refund you as soon as the reverse tracking is activated and we know the items are on their way back to usYou will receive an email confirmation when that does happenPlease reach out when they are dropped off so I can be sure to watch for your returns and issue your refundSorry for the inconvenience Cheers, [redacted] Customer Advocate Wantable, Inc [redacted] replied a month ago (Tue, Feb at 1:PM) to : [email protected] im sorry my pge is going to be turned off I cannot wait, your company took money out of my card without my consent or knowledge, I did not get no no emails other than my package was sent and then an email that it was delivered, you did not send me no other email or anything, from my knowledge your website says that you have days to decide, it says nothing about no charge of in between that time, I was on your website around the I did not intend on this money being withdrawn from my account, as I said this is my pge money, you guys lied about a free trial and you never even gave me a receipt that you took it out, you just debited it, I need to speak to a manager, I can write a bad review, but nothing will change that my pge is off cuz off this faulty company! [redacted] replied a month ago (Tue, Feb at 1:PM) to : [email protected] and fyi I still cannot log in to my accont!!!!! but I got an email saying my package has shipped and my package has been delivered, but never no message saying hello we just charged your card 206.00, no message saying that!!!!!!!!!!!!!!!!!!!! [redacted] replied a month ago (Tue, Feb at 1:PM) Replied to : [redacted] [email protected] [redacted] - I have spoken with my manager regarding this mannerShe will make the exception and refund you as soon as we see your returns are activatedAll you need to do is drop all the items off with the USPS and they will scan it in right away at the counter indicating it is on its way back and we will refund youMy apologies for any misunderstanding and the inconvenienceAs soon as this happens, we will refund you the amountPlease use the link below to create a new passwordLet me know when you drop these returns off https://www.wantable.com/users/password/edit?reset_password_token=uLL2odNnzbqE1G...⇄ [redacted] Customer Advocate Wantable, Inc [redacted] replied a month ago (Tue, Feb at 2:PM) to : [email protected] speaking to your manager, um you already said the refund would be issued, my problem is I didn't give you permission to charge my card this amount and I misplaced it the refund slipand your website said I had days to decide so why is it being debited sooner than day, I didn't agree nor did I know it would be charged please don't waste my time your business is bt, I will be taking this matter further!!!!!!!!!!!!!!!! [redacted] replied a month ago (Tue, Feb at 2:PM) to : [email protected] if my pge is turned off yall will be paying more than 206.00, I did not authorize this charge nor was I aware of it nor did I get receipt upon this transactionHilary Mack replied a month ago (Tue, Feb at 2:PM) Replied to : [redacted] [email protected] Hello [redacted] , My name is Hilary and I am the Customer Service Manager I understand your frustration regarding this issue and would like to get this resolved as quickly as possible The only action I need on your end is for you to put all the items (unworn with tags attached) in the prepaid envelope we included with your Edit and drop it off at the Post Office Once you have done this, send us an email and I will refund you the correct amount to your cardPlease let me know if you have any further questionsHilary Mack Customer Service Manager Wantable, Inc [redacted] replied a month ago (Tue, Feb at 5:PM) to : [email protected] [redacted] replied a month ago (Tue, Feb at 5:PM) to : [email protected] I do not have no return thing it wasn't with my box and I need my refund obviously you do not understand becuz you keep sayin the same thing over, I did not agree to pay this it is advertisement of your company I am going to spread the word you got in my account took my money and I did not tell or ask you to do that [redacted] replied a month ago (Tue, Feb at 11:PM) to : [email protected] My problem I never got a bill my 2nd bigger problem is talk took this out of my scout without my knowledge and way sooner than days, talk never billed meI need my on my card now or I will SUE the hell out of your companyExcellence Is Our StandardWe love finding great products, doing great things and having great customersWe believe in building an excellent company that will never take your money without asking, always answers the phone, lets you return items you don’t like (for free!), and most importantly, treats you with utmost care and respect.The TeamWhen we started in the fall of 2012, we had employees and today, we’ve grown to Our success comes one happy customer at a timeYour support and trust directly impacts our growth, and for that we are gratefulFeatured inFitness and Style Edits include a prepaid return bag in the box so you can simply pack up the items you wish to return and drop it off at your local post officeThe $styling fee is non-refundable and will be applied toward any items you purchaseIf we are not able to obtain payment for the items you’ve kept within a week after our first attempt to bill you, your account will be sent to a third-party collections agencyPlease see our delinquent accounts page for more informationINTERNATIONAL SHIPPING [redacted] replied a month ago (Tue, Feb at 11:PM) to : [email protected] Yall took with out askingI demand my money or I going to contact a lawyer n get more than I don't wanna hear bt I did not tell you to debit that amountYour website says days to decide it says you never take money without asking, and your company did, I am infuriated [redacted] added a private note a month ago (Wed, Feb at 9:AM) Notified to : [email protected] Not sure if you would like to respond, or if you would like me to:) [redacted] replied a month ago (Wed, Feb at 9:AM) Replied to : [redacted] [email protected] [redacted] , I apologize for the confusion with our processI have attached the screen shot of where our Edits are explained and the way they work are laid out clearly, as well as the link taking you directly to that page- How Wantable Works Your return envelope and prepaid label should have all been included in the box with the itemsThe USPS return envelope already has the label attached, so you can simply put all items (unworn and with tags) in the bag and drop off at your local post officeIf for some reason you misplaced, I have attached the label for you to use and you can put the items in the box they came inAs stated previously, once we see that the items are scanned in by the post office, we will make the exception and refund you in fullPlease send as an email as soon as they are dropped off at the post officeHave a wonderful day! Cheers, [redacted] Customer Advocate Wantable, IncAttachments [redacted] replied a month ago (Wed, Feb at 1:PM) to : [email protected] In case you didn't read my message your website states it never takes your money without asking g but you took of my money and it also says you have days to decide if you wanna keep itI signed up and my few was waivedNow I need my now fk the bt if I put it in mailYou never had my permission to take my fking money shall I go further don't think I won'tMy needs to be put back in my account now Erin Tonn added a private note a month ago (Wed, Feb at 1:PM) Ticket with id is merged into this ticketErin Tonn added a private note a month ago (Wed, Feb at 1:PM) Merged from ticket 88397Subject: Re: You are no longer subscribed to the Style EditDescription: I need my refund nowYou never said would be taking out of my account never ever agreed to this you got my info and did whatever You wanted your website says you never take without asking but you did On Feb 10, 10:AM, wrote: Hello [redacted] , Your subscription to the Style Edit has been canceledI wanted to let you know that new products are arriving daily, and you can always change your preferences or request items on yourStreamif you’d like to switch things upIf there’s something you think we could have done better, please reply to this email with your feedback so we can improve our service in the futureIf you’d like to resubscribe, click below to visit your Account DashboardAccount Dashboard I hope to see you again soon, Hilary Wantable Stylist Erin Tonn added a private note a month ago (Wed, Feb at 1:PM) This ticket is closed and merged into ticket [redacted] replied a month ago (Wed, Feb at 1:PM) Replied to : [redacted] [email protected] I am so sorry this is still unclear, [redacted] ! You can call my manager, Hilary, directly at 1-855-926-extand she will be happy to explain this further to get this resolved Cheers, [redacted] Customer Advocate Wantable, Inc [redacted] replied a month ago (Wed, Feb at 5:PM) to : [email protected] Why you should call your manager and tell her your company is a lie, your company took without my permission [redacted] replied a month ago (Wed, Feb at 5:PM) to : [redacted] [email protected] , cc : [email protected] I will file a lawsuitIt has not been days and I never agreed to this IM sorry your still confused Hilary Mack replied days ago (Thu, Feb at 9:AM Replied to : [redacted] [email protected] Hi [redacted] , I am sorry you are upset, however you have still not returned the merchandise As in the previous communication with you, we said as soon as you initiate the return (we gave you instructions) we would refund your money However, you have neglected to do so We are 100% willing to give you your money back, however we need the merchandise You can not keep this for free Everything is laid out for you hereIn addition, we also include a youtube video to explain, as well as the terms and conditions that were sent in your previous correspondence https://www.youtube.com/watch?v=O_OFaB0NClw If you would like to receive your money back, simply return the merchandise and you will be refundedHilary Mack Customer Service Manager Wantable, Inc [redacted] replied days ago (Thu, Feb at 11:AM) to : [email protected] I do not intend to keep nothing for free but this is not rIggyTalk state on your website that you have days to decideIt never states that in that time your going to take of my money maybe you should read it again with your lawyer, cuz I will be gathering other unsatisfied customers of your company and I am starting a Class action lawsuit against your company thanks Hilary Mack replied days ago (Thu, Feb at 12:PM) Replied to : [redacted] [email protected] Hello [redacted] , You may go about this how you wish We have explained how you can receive all your money back several times If you wish to continue to refuse to send the product back, you will remain billed Had you returned the items four days ago, we would have refunded you four days ago Unfortunately, there is nothing more I can do to help you unless you return the productAt this point it is in your hands If you choose to return them, simply let me know when you do so, and we will refund youHilary Mack Customer Service Manager Wantable, Inc [redacted] replied days ago (Thu, Feb at 4:PM) to : [email protected] I've sent my return now can talk do whatever go issue my refund of back to my card [redacted] replied days ago (Thu, Feb at 4:PM) Replied to : [redacted] [email protected] [redacted] - Unfortunately, your reverse tracking has not yet been activatedInitially we were willing to make an exception for you and refund you right away, but unfortunately we will need to receive the items and inspect them before refunding you which is the regular procedure for all other customersLet me know if there is anything else I can help you withHave a great evening! Cheers, [redacted] Customer Advocate Wantable, Inc Hilary Mack added a private note minutes ago (Mon, Mar at 4:PM) Merged from ticket 88563Subject: Sue lawsuitDescription: Not given