Wanted Auto Protect

When we had first received the repair estimate for Mr [redacted] vehicle, the repair was requested for the air spring which is part the vehicles strut assemblyThe policy clearly states that shocks and struts are not covered (please see below):ANY PART NOT SPECIFICALLY LISTED IN THE SCHEDULE OF COVERAGE, OR FOR THE FOLLOWING PARTS: CARBURETOR; BATTERY; BATTERY/BATTERYPACK ON HYBRID/ELECTRIC VEHICLES; SHOCK ABSORBERS; THROTTLE BODY; STRUTS; PILOT BEARING; HOSES; PIPES; LINES; NUTS; BOLTS; BELTS;PULLIES; TUPARTS; FUSES; RELAYS; FUSE PANEL; CIRCUIT BREAKERS; LAMPS; PROJECTION LAMP; ASSEMBLIES; CUP HOLDERS; DASH PAD;VENTS; AMPS; SPEAKERS AND WIRING; INSIDE/OUTSIDE DOOR HANDLES; MIRRORS; HINGES; LATCHES; LIFT GATE; HOOD SUPPORTS; CONVERTIBLE TOPS;MANUAL TRANSMISSION CLUTCH ASSEMBLY; FRICTION CLUTCH DISC AND PRESSURE PLATE; THROWOUT BEARING; MANUAL AND HYDRAULIC LINKAGES;DISTRIBUTOR CAP AND ROTOR; SAFETY RESTRAINT SYSTEMS (INCLUDING AIR BAGS); GLASS; LENSES; SEALED BEAMS; LIGHT BULBS; BRAKE HARDWARE;THERMOSTAT, ALL EXHAUST AND EMISSION COMPONENTS EXCEPT THOSE SPECIFICALLY LISTED UNDER THE COVERAGE SECTION OF THIS CONTRACT;WEATHER STRIPS; ALL TRIM, MOLDINGS, HANDLES, KNOBS OR DIALS; BRIGHT METAL; CHROME; UPHOLSTERY AND CARPET; PAINT; INSIDE/OUTSIDEORNAMENTATION; BUMPERS; BODY SHEET METAL AND PANELS; TIRES AND WHEELS/RIMS; GPS NAVIGATION SYSTEMS; PHONE SYSTEMS;TV/VIDEO/ENTERTAINMENT SYSTEMS AND INTERNET ACCESS SYSTEMS UNLESS LUXURY ELECTRONICS OPTION HAS BEEN PURCHASED BY YOU ANDACCEPTED BY US.As the policy clearly states that struts are not covered, we had still offered an amount of $toward Mr [redacted] repairsMr [redacted] did not want the courtesy amount, and had requested to cancelMr [redacted] has the right to cancel and is refunded based upon a prorated amount for time usedAs soon as Mr [redacted] had requested a refund, we had immediately sent a confirmation acknowledging his request, and has been submitted to be processedWe normally request 10-business days for a refund to be processed, but in order to resolve this matter, we will look into expediting the refundPlease note that all information regarding inclusions and exclusions are available to the general public on our website, and upon enrollment, receive a hard copy in the mail for review with a day money back guarantee We hope we have resolved this matter to the best of our ability, and always invite Mr [redacted] to feel free to contact us directly with any questions, or concerns.Regards,Wanted Auto Protect

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis whole thing is not getting resolved at all and I'm tired of being at someone elses mercyThe website and what I was told is different than what Wanted Auto Protect is sayingI want my funds returned to me ASAPThis is almost weeks now without a resolutionI'm disappointed in the response I received, but when someone else has your money and you have no voice what can I doHow soon can I receive my funds back I was told 10-days and we are there now!Regards, [redacted]

We deeply apologize for the inconvenience! In order to make certain that Mr [redacted] will receive his refund check in a timely manner, we have sent out a corporate check via expedited FedEx and have sent Mr [redacted] a tracking number so he knows exactly when he will be receiving his refund checkWe hope we have resolved this matter as best as possible! Regards, Wanted Auto Protect

Complaint: [redacted] I am holding my acceptance and denial of their response till I get and cash the check, as they have made this claim earlier as well, without actually sending anything. I would bet they have no formal proof of previous mail. There is pattern of not receiving important mail from them, including contracts for my 2 cars that they have warranted, despite many requests. Even repeated repair Quotes, faxed directly by the dealership, with fax receipts, magically disappeared. The contract clause that they are referring to was never brought to my attention, prior to buying the warranty, as I was never mailed a formal copy of the contract, or any other documentation, at the time of contract, despite been promised by sales person. Still giving them the benefit of doubt, I went along their line of reasoning and started negotiating trade-in value, which BTW they low balled to half of what they finally agreed, after I had to email them published proof of the trade-in value and getting tired of their never ending unsuccessful attempts to deny claim, on baseless reasons, that were all proved to be wrong, and should have not been brought up, in the first place. After repeated attempts to contact them via email, informing that the payment has not been received, there was no response, until BBB got involved.Also, the information about client's policy on their own web portal, keeps changing. I would encourage everyone that has policy with them to get written copy of their actual policy and not rely on their portal or any documentation that is not formally provided. Regards, Sean [redacted]

Unfortunately, we are a few days too lateWe have refunded Mr [redacted] back to the original method of payment provided for the full amount of $2,on 02/in order to make certain that he has in fact received his credit due, as opposed to waiting on a refund checkConfirmation of the transactions have been sent directly to Mr***'s email in order to make certain that he is aware of the creditWe hope we have resolved this matter accordingly! Regards,Wanted Auto Protect

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Unfortunately, the reason for the denial was due to rust/corrosion, which according to the policy guidelines is not a covered repairWe did however send out another check to Mr*** to the address he confirmed on fileThe ETA for the check is 02/in the amount of $We normally ask
15-BUSINESS days for a check to be processed. We apologize for any inconvenience, and hope we have resolved this issue as quick as possible!

Complaint: ***
I am rejecting this response because:
The air bag suspension is not listed in that portion that was submitted and there was no offer of the amount quoted towards repairsThe shop said the job was $495, the manager I spoke to said he could get the place to give me a discounted rate and charge me $I rejected that when my deductible was supposed to be $I also called the company before taking my truck in to explain what was wrong,they didn't say that wouldn't be covered, and why in the website the ultimate coverage says suspension? The hard copy that your claiming you get I never remember receiving, nor was I told I had days to cancelI was told to drive the vehicle for 3,miles before I could use the policyThe salesman told me one thing and now I'm hearing other thingsI want a full refund and I want reimbursement for the shop that I was told to go to with the problem txt I described
Regards,
*** ***

*** *** had called in stating he had not received his refund check in the mailWe had confirmed the mailing address with *** *** and promised a refund check to be re-sentWe always ask to please allow 10-business days for the refund to be processedWe have sent *** *** a confirmation email
on 12/15/with the refund check mailed date of 12/14/and the estimated arrival date of 12/23/2015. We apologize for any inconvenience and hope we have resolved this issue!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have received the refund from Wanted Auto Protect
Regards,
*** ***

Our records indicate that Mr*** has received his reimbursement check and has been depositedIn regards to the hard copy policy, we have correspondence with Mr*** and his sales representative through email which Mr*** had stated he had received his paperworkThe service agreement that is sent out in the mail is the exact replica that is available to the general public on our website and has never been changed. We hope we have resolved this matter as quickly as possible and apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
I am holding my acceptance and denial of their response till I get and cash the check, as they have made this claim earlier as well, without actually sending anything. I would bet they have no formal proof of previous mail.  There is pattern of not receiving important mail from them, including contracts for my 2 cars that they have warranted, despite many requests. Even repeated repair Quotes, faxed directly by the dealership, with fax receipts, magically disappeared.  The contract clause that they are referring to was never brought to my attention, prior to buying the warranty, as I was never mailed a formal copy of the contract,  or any other documentation, at the time of contract, despite been promised by sales person. Still giving them the benefit of doubt, I went along their line of reasoning and started negotiating trade-in value, which BTW they low balled to half of what they finally agreed, after I had to email them published proof of the trade-in value and getting tired of their never ending unsuccessful attempts to deny claim, on baseless reasons, that were all proved to be wrong, and should have not been brought up, in the first place. After repeated attempts to contact them via email, informing that the payment has not been received, there was no response, until Revdex.com got involved.Also, the information about client's  policy on their own web portal, keeps changing. I would encourage everyone that has policy with them to get written copy of their actual policy and not rely on their portal or any documentation that is not formally provided.   
Regards,
Sean [redacted]

Unfortunately, we are a few days too late. We have refunded Mr. [redacted] back to the original method of payment provided for the full amount of $2,100.00 on 02/15 in order to make certain that he has in fact received his credit due, as opposed to waiting on a refund check. Confirmation of the...

transactions have been sent directly to Mr. [redacted]'s email in order to make certain that he is aware of the credit. We hope we have resolved this matter accordingly! Regards,Wanted Auto Protect

We deeply apologize for the inconvenience! In order to make certain that Mr. [redacted] will receive his refund check in a timely manner, we have sent out a corporate check via expedited FedEx and have sent Mr. [redacted] a tracking number so he knows exactly when he will be receiving his refund...

check. We hope we have resolved this matter as best as possible! Regards, Wanted Auto Protect

this letter is to let you know wanted auto protect has paid me myfunds however this was an misunderstanding regarding how my funds weresupposed to be refunded,in addition ryan was very helpful in assistingme though the whole process and I truly believe they are an excellentcompany with understanding...

and care for the consumers clients

The most recent repairs had not been able to be authorized due to the inspection report we had received and have been legitimately declined per the guidelines of our contract. However, Ms. [redacted] is correct in her statement of selling contracts in the state of California. We do not sell contracts in...

the state of California, but on 10/21/2014, Wanted Auto Protect had written up the contract for Ms. [redacted] by error. It is not an excuse, but we had still honored all covered repairs as per the guidelines of our contract and we are willing to offer the full refund of $2,700.00 in full without any prorated deduction, or any repairs we have already paid out.We do not advertise nor do we offer the option on our website for residents in the state of California to inquire. We apologize for any inconvenience and hope we have resolved this matter to the best of our ability. Regards,Wanted Auto Protect Team

When we had first received the repair estimate for Mr. [redacted] vehicle, the repair was requested for the air spring which is part the vehicles strut assembly. The policy clearly states that shocks and struts are not covered (please see below):4. ANY PART NOT SPECIFICALLY LISTED IN THE SCHEDULE OF...

COVERAGE, OR FOR THE FOLLOWING PARTS: CARBURETOR; BATTERY; BATTERY/BATTERYPACK ON HYBRID/ELECTRIC VEHICLES; SHOCK ABSORBERS; THROTTLE BODY; STRUTS; PILOT BEARING; HOSES; PIPES; LINES; NUTS; BOLTS; BELTS;PULLIES; TUNE-UP PARTS; FUSES; RELAYS; FUSE PANEL; CIRCUIT BREAKERS; LAMPS; PROJECTION LAMP; ASSEMBLIES; CUP HOLDERS; DASH PAD;VENTS; AMPS; SPEAKERS AND WIRING; INSIDE/OUTSIDE DOOR HANDLES; MIRRORS; HINGES; LATCHES; LIFT GATE; HOOD SUPPORTS; CONVERTIBLE TOPS;MANUAL TRANSMISSION CLUTCH ASSEMBLY; FRICTION CLUTCH DISC AND PRESSURE PLATE; THROWOUT BEARING; MANUAL AND HYDRAULIC LINKAGES;DISTRIBUTOR CAP AND ROTOR; SAFETY RESTRAINT SYSTEMS (INCLUDING AIR BAGS); GLASS; LENSES; SEALED BEAMS; LIGHT BULBS; BRAKE HARDWARE;THERMOSTAT, ALL EXHAUST AND EMISSION COMPONENTS EXCEPT THOSE SPECIFICALLY LISTED UNDER THE COVERAGE SECTION OF THIS CONTRACT;WEATHER STRIPS; ALL TRIM, MOLDINGS, HANDLES, KNOBS OR DIALS; BRIGHT METAL; CHROME; UPHOLSTERY AND CARPET; PAINT; INSIDE/OUTSIDEORNAMENTATION; BUMPERS; BODY SHEET METAL AND PANELS; TIRES AND WHEELS/RIMS; GPS NAVIGATION SYSTEMS; PHONE SYSTEMS;TV/VIDEO/ENTERTAINMENT SYSTEMS AND INTERNET ACCESS SYSTEMS UNLESS LUXURY ELECTRONICS OPTION HAS BEEN PURCHASED BY YOU ANDACCEPTED BY US.As the policy clearly states that struts are not covered, we had still offered an amount of $361.99 toward Mr. [redacted] repairs. Mr. [redacted] did not want the courtesy amount, and had requested to cancel. Mr. [redacted] has the right to cancel and is refunded based upon a prorated amount for time used. As soon as Mr. [redacted] had requested a refund, we had immediately sent a confirmation acknowledging his request, and has been submitted to be processed. We normally request 10-15 business days for a refund to be processed, but in order to resolve this matter, we will look into expediting the refund. Please note that all information regarding inclusions and exclusions are available to the general public on our website, and upon enrollment, receive a hard copy in the mail for review with a 30 day money back guarantee.  We hope we have resolved this matter to the best of our ability, and always invite Mr. [redacted] to feel free to contact us directly with any questions, or concerns.Regards,Wanted Auto Protect

The amount of $2,075.00 has been authorized towards Mr. [redacted]'s repairs per the guidelines of our contract. Wanted Auto Protect has spoken with Mr. [redacted] and had explained to him the reasoning as to why we are authorizing the amount of $2,075.00. Mr. [redacted] had confirmed the amount, and a check...

had been issued. Please see the section of our service agreement pertaining to the authorization:VI. LIMIT OF LIABILITY:The aggregate limit of liability shall be the lesser of, the average trade-in value of the Vehicle as provided by the [redacted] Guides or the purchase price of the Vehicle as provided by a Bill of Sale. Our liability for incidental and consequential damages including, but not limited to, personal injury, physical damage, property damage, loss of use of Your Vehicle,loss of time, loss of wages, inconvenience, and commercial loss resulting from the operation, maintenance, or use of Your Vehicle is expressly excluded.After explaining to Mr [redacted] as to why we are authorizing $2075.00, the amount of $2,075.00 had been sent to Mr. [redacted]'s mailing address within the 15 business days as promised. When it had been brought to our attention that Mr. [redacted] had never received his reimbursement check, our billing department had confirmed that the check was never deposited and Wanted Auto Protect had put a stop payment and had re-issued the check in the amount of $2,075.00. We had confirmed the mailing address with Mr. [redacted], and had sent a confirmation email with the [redacted] of when his check will be arriving.We hope we have resolved this issue, and apologize for any inconvenience!