Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The Airline resolved my complaint by offering me the refund I had requested, which was a satisfactory resolution.
Sincerely,
[redacted]
Aloha [redacted],Thank you for your email. The resolution that I am seeking is an apology from management for the way I was treated this morning on the telephone. I would like an explanation of procedures when a customer asks to speak to a supervisor, because never in my life have I ever been...
told 'No' when I ask to speak to a supervisor. I have worked in customer service for over 10 years, I went to school for business, and never in my life have I heard that it is acceptable for an agent to tell a customer No to speaking to a manger or supervisor.I hope this clarifies things a bit, please let me know if there is anything else I can do to assist you.Best Regards,[redacted]
Message *rom Consumer A**airs 4/17/2017 - Case: [redacted] Revdex.comComplaint #[redacted] - [redacted]@gmail.comRE: [redacted]; [redacted]; [redacted]; [redacted] Aloha Ms. [redacted], Wehave received your complaint to the Revdex.com (Revdex.com) as well as your...
letter to M[redacted] D[redacted] was received by him and *orwarded to our o**ice to respond on his behal*.*irst, o* all congratulations on your upcoming wedding. I know this must be an exciting time *or you and your *amily.We’re very sorry to learn aboutyour unpleasant experience with Hawaiian Airlines. As a customer, you are our valued guest, so there’s never an acceptable excuse when you receive poor service. While our agents were *ollowing our policies,Iunderstand your *rustrations and have *orwarded your e-mail to the Manager o* our Reservations Department *or her review.We will continue to coach our employees to provide the high-quality, *riendly service you should have received.We realize you are disappointed with our Guaranteed Air*are (GA*) Program. We instituted Guaranteed Air*are to help guests who purchase tickets *or a *light then days or weeks later see a lower *are *or that particular *light. *or a couple o* reasons, we have to charge the GA* service *ee: to cover our costs *or processing these exchanges and to discourage people *rom applying over and over *or small di**erences in *are.Iunderstand that, with multiple travelers, GA* service *ees can add up and make it impossible to claim a credit *or a meaning*ul *are di**erence. But we think our Guaranteed Air*are program provides an air*are “sa*ety net” *or travelers who buy non-re*undable, non-exchangeable tickets long be*ore their travel dates.I*you would like additional in*ormation, please see Rule 5: Application o* Tari** in our Contract o* Carriage.We are unable to honor your request to re*und your original *orm o* payment , howeveras a goodwill gesture, we will waivethe $40 service *ee.Please note that the credit in*ormation, instructions *or redemption and Terms and Conditions will be arriving in a separate email within 5 - 7 business days. We recommend that you add "[email protected]” to your accepted email recipient list so the email is not misdirected to your spam *older.Thank you *or taking the time to let us know about your experience and we look *orward to seeing you in August. Sincerely, Malia P[redacted] Resolution Coordinator Hawaiian Airlines, Consumer A**airs O**ice
I have the booking email. What email address can I use to forward that to you? Agent 0424 wrote down on my claim firm that I was a non-rev passenger and then told me to make purchases and I'd be reimbursed for them. I don't have any documentation that proves they told me I'd be reimbursed, however, [redacted] and his wife [redacted] both witnessed the conversation I had with this employee . Hawaiian has not done their due diligence and contacted [redacted] or [redacted] to get their statements. Hawaiian may have a phone call I made to them recorded, where I was given the same information. Let me know if there is anything else you need. Thanks for your help,[redacted]
I do not have any documentation from the airline guaranteeing that I had an opportunity to have four seats together when I booked my ticket or at anytime. Thank you,[redacted].
Complaint: [redacted]
I am rejecting this response because: As we are REQUIRED to check the now-damaged electronic (done) because of the battery due to FAA regulations, baggage handlers must also be REQUIRED to exercise care when checking this luggage. In this event, the secure case in which the drone and controller are shipped in was not only opened, but all straps and snaps were released and not reaffixed to ensure the safe travel. This is NEGLIGENCE which cannot be ignored.Not surprisingly, we are not excited about "future travel credits" with this airline as they have proven a history of very poor service. The requested MONETARY COMPENSATION is the only sufficient closure and will be pursued through all means necessary. Regards.
Sincerely,
[redacted]
7/24/2015 - Case: CN-[redacted] - [redacted]Aloha Mr. [redacted], We received your complaint from the Revdex.com today and we're sorry for any confusion that may have occurred. Upon review of your travel records, we show your reservations were not...
changed and you originally booked separate flights on June 21 for July 17. We show that you were originally booked on flight [redacted] at 7:04 p.m. and Julia was booked on fight [redacted] at 6:10 p.m. Thank you for choosing Hawaiian Airlines.Sincerely,Malia P[redacted]Resolution CoordinatorHawaiian Airlines, Consumer Affairs Office
[redacted]
9/21/2016 - Case: CN-[redacted] - be[redacted]@gmail.comRE: [redacted], [redacted] Aloha Ms. [redacted], On behalf of Hawaiian Airlines, we apologize for the baggage delay you experienced after your July 3 flight. We see that our Maui agent...
authorized a bag fee refund, and we're sorry to see that it was not processed at the time. Our Refunds team has now refunded your fee of $50 back to the card ending in [redacted]. The refund was processed on September 17, 2016 and should appear on your next statement or the one thereafter. Thank you for choosing Hawaiian Airlines. At their request, a copy of this response will be filed with the Revdex.com. Sincerely, Matthew L[redacted] Resolution Coordinator Hawaiian Airlines, Consumer Affairs Office
Message From Consumer Affairs 12/27/2016 - Case: CN-01240495 Eric I[redacted] - [redacted]@hotmail.com Aloha Mr. I[redacted], We have received a copy of your complaint to the Revdex.com, and we're sorry to learn that your Hawaiian Airlines Flight 20 was delayed. As a customer, you are...
our valued guest. We understand that you were inconvenienced by our delay, and we take that very seriously.When such delays arise, we have guidelines in place that determine how we compensate our guests. We take into account how long the delay lasted and when the delay occurred. Our guidelines allow us to provide consistent treatment for all of our guests.Although we do not offer compensation or refunds for delays under six hours, as a one-time courtesy, we are issuing you a $50 eTravel Credit, good for future travel on Hawaiian Airlines. Please note that the credit information, instructions for redemption and Terms and Conditions will be arriving in a separate email within 5 - 7 business days. We recommend that you add "[email protected]” to your accepted email recipient list so the email is not misdirected to your spam folder. Thank you for letting us know about your experience. At their request, a copy of this response will be filed with the Revdex.com. Sincerely, Matthew L[redacted] Resolution Coordinator Hawaiian Airlines, Consumer Affairs Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you!
[redacted]
Tell us whMessage From Consumer Affairs6/8/2017 - Case: [redacted] -[redacted]@gmail.com[redacted]Aloha Mr.[redacted], Thank you for taking the time to contact us regarding your recent travel experience. We appreciate your patience in awaiting our response.We realize that it...
may be frustrating when you aren’t able to speak with us personally. However, we are unable to contact you by phone. For auditing purposes, all correspondence with our office must be done via email or letter.In the unlikely scenario where there are more guests than seats available, we’re generally able to find volunteers willing to accept an alternative flight. In the even more unlikely scenario where we’re unable to find any volunteers, our airport staff will re-accommodate guests on alternative flights, with compensation, based on our boarding priority. I see that your travel agent booked your reservations on May 12, 2017 for travel on May 16, 2017. I see that our Reservations Departmentcontacted you on May 16, 2017, informing you of Flight 19, and you were offered an option to change your flight within a 14 day period and a $200 Travel Credit per person, in which you declined. Ourrecords show that you later contacted our Reservations Department to requestmonetary compensation instead, and your travel agent was contacted at that time. I see that you werereaccommodated on Delta Airlines Flight 5810 to Los Angeles, connecting on Flight 1149 to Honolulu. I apologize for the inconvenience and for any misunderstanding you may have received. Regrettably, we are unable to grant your request of a monetary compensation instead of your issued Travel Credits, as these Travel Credits have no cash value and entitles the passenger named on the Travel Credit for the face amount towards the purchase of any available Hawaiian Airlines published or web fare.However, as a courtesy, I am issuing you a refund of $75 USD for your baggage fees to the credit card ending in 9211. This transaction should reflect on your next credit statement or the one thereafter.Please note: To protect the credit card holder and Hawaiian Airlines from possible fraudulent activity, the refund can only be credited back to the original form of payment.We appreciate and thank you for taking the time to let us know about your experience.Mahalo,Stephanie S[redacted]Resolution CoordinatorHawaiian Airlines, Consumer Affairs Officey here...
Complaint: [redacted]
I am rejecting this response because:Although I appreciate your efforts, I am not happy with your decision because all tickets with all airlines have gone up a great deal since I bought these tickets and my family still needs to travel. I also don't feel like the language used expresses the gravity of the errors that were made by your sales teams . If someone said to me dollars in Australia on the number that was supplied for Australia, then charged me in USD, it would be considered fraud. I know it is not fraud on your part but it is still a huge failure in communication and information relayed to me was misleading. If there is nothing you can do, I would like to kindly request all telephone transcripts between myself and your sales teams so I can forward them to the relevant authority for review.
Sincerely,
[redacted]
Subject: Re: You have a New Message from Revdex.com of Hawaii Regarding Complaint #[redacted]Good afternoon, I am extremely dissatisfied with the Hawaii Revdex.com and Hawaiian Airlines responses to my recent complaint regarding a trip I took in early April of this year. I will be seeking further action.Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Aloha Ms. [redacted], We received your complaint to the Revdex.com, and thank you for your patience while awaiting our reply. Unfortunately, with the information you provided, we're unable to verify the other passengers in your party. So, we may thoroughly review...
this matter, please provide us with the following information for each passenger: Traveler's nameReservation codeTicket number You may provide this information in your reply email. We look forward to hearing from you soon. Sincerely,Resolution CoordinatorHawaiian Airlines, Consumer Affairs Office
Complaint: [redacted]
I am rejecting this response because: Honestly it’s not all about the money and I don’t want the money; I was really upset of the service I received from the reservation and no response from the Hawaiian Airline Consumer Affairs and about the documents that was faxed over several times. I was told by the reservation that once I fax over the documents I will not have to pay any penalty. The day I was leaving the reservation said she will drop the penalty to $100 and I will get a refund back as soon the Hawaiian Consumer Affair receive my documents.As I read on the letter, I was really concern about revocation or termination of the employee's benefit. I come from a big family and we help each other when we can and that’s what family members do, he has helped me and my family out. So from my heart please don’t punish the person who had a big heart in helping out a family member. I was really upset at the reservation department who I could barely understand English and not getting any response from Hawaiian Airline Consumer Affair and to let me know you have received my fax. Please remember your logo “Hawaiian Airline” - Aloha Spirit and Family. I will pray for my family member, that you will make a right decision in not punishing him. We all have to sweat for our family, paying bills and putting food on the table for our family especially for our children. I don’t need any refund. I repeat “I don’t want any refund”. The issue was about the statement I mentioned above. Thank you & May God Bless, [redacted]
Complaint: [redacted]
I am rejecting this response because: Was confirmed by your agent that at least $150.00 refund would be placed back on my card and not credit. Do not feel I will be using your airlines in the future.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
---------------------------------In response to Ms. [redacted] @ Hawaiian Airlines: Thank you for the offer to partially resolve this situation with me. I understand you do not have to, and I appreciate it. With that said, I would like to provide some feedback as a long time customer: I am disappointed in Hawaiian Airlines unwillingness to resolve this issue completely. As mentioned by you, I have had a similar issue in the past. While speaking with an agent over the phone, I suggested to have a reminder email or something attached to the credit card statement indicating an offer is ready to expire. Given how busy everyone's lives are now adays, it would be beneficial to the consumer to receive such a reminder. Losing out on 50% off a flight is a HUGE deal to some.Not providing the consumer with a reminder that an offer is ready to expire, or your miles are about to be lost is border-line deceptive in my opinion. It's almost as if Hawaiian Airlines hopes this happens (this is how it appears anyways).You also may want to choose different language in your email reply. "Unable" to reinstate the 50% certificate would be an inaccurate statement. I believe the correct term would be "Unwilling" or "Will not." Thank you again. Best regards, [redacted]
Revdex.com: Thank you! I appreciate your help. Although I'm still let down by the service and way we were treated I'm happy to have this resolution.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The Airline resolved my complaint by offering me the refund I had requested, which was a satisfactory resolution.
Sincerely,
[redacted]
Aloha [redacted],Thank you for your email. The resolution that I am seeking is an apology from management for the way I was treated this morning on the telephone. I would like an explanation of procedures when a customer asks to speak to a supervisor, because never in my life have I ever been...
told 'No' when I ask to speak to a supervisor. I have worked in customer service for over 10 years, I went to school for business, and never in my life have I heard that it is acceptable for an agent to tell a customer No to speaking to a manger or supervisor.I hope this clarifies things a bit, please let me know if there is anything else I can do to assist you.Best Regards,[redacted]
Message *rom Consumer A**airs 4/17/2017 - Case: [redacted] Revdex.comComplaint #[redacted] - [redacted]@gmail.comRE: [redacted]; [redacted]; [redacted]; [redacted] Aloha Ms. [redacted], Wehave received your complaint to the Revdex.com (Revdex.com) as well as your...
letter to M[redacted] D[redacted] was received by him and *orwarded to our o**ice to respond on his behal*.*irst, o* all congratulations on your upcoming wedding. I know this must be an exciting time *or you and your *amily.We’re very sorry to learn aboutyour unpleasant experience with Hawaiian Airlines. As a customer, you are our valued guest, so there’s never an acceptable excuse when you receive poor service. While our agents were *ollowing our policies,Iunderstand your *rustrations and have *orwarded your e-mail to the Manager o* our Reservations Department *or her review.We will continue to coach our employees to provide the high-quality, *riendly service you should have received.We realize you are disappointed with our Guaranteed Air*are (GA*) Program. We instituted Guaranteed Air*are to help guests who purchase tickets *or a *light then days or weeks later see a lower *are *or that particular *light. *or a couple o* reasons, we have to charge the GA* service *ee: to cover our costs *or processing these exchanges and to discourage people *rom applying over and over *or small di**erences in *are.Iunderstand that, with multiple travelers, GA* service *ees can add up and make it impossible to claim a credit *or a meaning*ul *are di**erence. But we think our Guaranteed Air*are program provides an air*are “sa*ety net” *or travelers who buy non-re*undable, non-exchangeable tickets long be*ore their travel dates.I*you would like additional in*ormation, please see Rule 5: Application o* Tari** in our Contract o* Carriage.We are unable to honor your request to re*und your original *orm o* payment , howeveras a goodwill gesture, we will waivethe $40 service *ee.Please note that the credit in*ormation, instructions *or redemption and Terms and Conditions will be arriving in a separate email within 5 - 7 business days. We recommend that you add "[email protected]” to your accepted email recipient list so the email is not misdirected to your spam *older.Thank you *or taking the time to let us know about your experience and we look *orward to seeing you in August. Sincerely, Malia P[redacted] Resolution Coordinator Hawaiian Airlines, Consumer A**airs O**ice
I have the booking email. What email address can I use to forward that to you? Agent 0424 wrote down on my claim firm that I was a non-rev passenger and then told me to make purchases and I'd be reimbursed for them. I don't have any documentation that proves they told me I'd be reimbursed, however, [redacted] and his wife [redacted] both witnessed the conversation I had with this employee . Hawaiian has not done their due diligence and contacted [redacted] or [redacted] to get their statements. Hawaiian may have a phone call I made to them recorded, where I was given the same information. Let me know if there is anything else you need. Thanks for your help,[redacted]
I do not have any documentation from the airline guaranteeing that I had an opportunity to have four seats together when I booked my ticket or at anytime. Thank you,[redacted].
Complaint: [redacted]
I am rejecting this response because: As we are REQUIRED to check the now-damaged electronic (done) because of the battery due to FAA regulations, baggage handlers must also be REQUIRED to exercise care when checking this luggage. In this event, the secure case in which the drone and controller are shipped in was not only opened, but all straps and snaps were released and not reaffixed to ensure the safe travel. This is NEGLIGENCE which cannot be ignored.Not surprisingly, we are not excited about "future travel credits" with this airline as they have proven a history of very poor service. The requested MONETARY COMPENSATION is the only sufficient closure and will be pursued through all means necessary. Regards.
Sincerely,
[redacted]
7/24/2015 - Case: CN-[redacted] - [redacted]Aloha Mr. [redacted], We received your complaint from the Revdex.com today and we're sorry for any confusion that may have occurred. Upon review of your travel records, we show your reservations were not...
changed and you originally booked separate flights on June 21 for July 17. We show that you were originally booked on flight [redacted] at 7:04 p.m. and Julia was booked on fight [redacted] at 6:10 p.m. Thank you for choosing Hawaiian Airlines.Sincerely,Malia P[redacted]Resolution CoordinatorHawaiian Airlines, Consumer Affairs Office
[redacted]
9/21/2016 - Case: CN-[redacted] - be[redacted]@gmail.comRE: [redacted], [redacted] Aloha Ms. [redacted], On behalf of Hawaiian Airlines, we apologize for the baggage delay you experienced after your July 3 flight. We see that our Maui agent...
authorized a bag fee refund, and we're sorry to see that it was not processed at the time. Our Refunds team has now refunded your fee of $50 back to the card ending in [redacted]. The refund was processed on September 17, 2016 and should appear on your next statement or the one thereafter. Thank you for choosing Hawaiian Airlines. At their request, a copy of this response will be filed with the Revdex.com. Sincerely, Matthew L[redacted] Resolution Coordinator Hawaiian Airlines, Consumer Affairs Office
Message From Consumer Affairs 12/27/2016 - Case: CN-01240495 Eric I[redacted] - [redacted]@hotmail.com Aloha Mr. I[redacted], We have received a copy of your complaint to the Revdex.com, and we're sorry to learn that your Hawaiian Airlines Flight 20 was delayed. As a customer, you are...
our valued guest. We understand that you were inconvenienced by our delay, and we take that very seriously.When such delays arise, we have guidelines in place that determine how we compensate our guests. We take into account how long the delay lasted and when the delay occurred. Our guidelines allow us to provide consistent treatment for all of our guests.Although we do not offer compensation or refunds for delays under six hours, as a one-time courtesy, we are issuing you a $50 eTravel Credit, good for future travel on Hawaiian Airlines. Please note that the credit information, instructions for redemption and Terms and Conditions will be arriving in a separate email within 5 - 7 business days. We recommend that you add "[email protected]” to your accepted email recipient list so the email is not misdirected to your spam folder. Thank you for letting us know about your experience. At their request, a copy of this response will be filed with the Revdex.com. Sincerely, Matthew L[redacted] Resolution Coordinator Hawaiian Airlines, Consumer Affairs Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you!
[redacted]
Tell us whMessage From Consumer Affairs6/8/2017 - Case: [redacted] -[redacted]@gmail.com[redacted]Aloha Mr.[redacted], Thank you for taking the time to contact us regarding your recent travel experience. We appreciate your patience in awaiting our response.We realize that it...
may be frustrating when you aren’t able to speak with us personally. However, we are unable to contact you by phone. For auditing purposes, all correspondence with our office must be done via email or letter.In the unlikely scenario where there are more guests than seats available, we’re generally able to find volunteers willing to accept an alternative flight. In the even more unlikely scenario where we’re unable to find any volunteers, our airport staff will re-accommodate guests on alternative flights, with compensation, based on our boarding priority. I see that your travel agent booked your reservations on May 12, 2017 for travel on May 16, 2017. I see that our Reservations Departmentcontacted you on May 16, 2017, informing you of Flight 19, and you were offered an option to change your flight within a 14 day period and a $200 Travel Credit per person, in which you declined. Ourrecords show that you later contacted our Reservations Department to requestmonetary compensation instead, and your travel agent was contacted at that time. I see that you werereaccommodated on Delta Airlines Flight 5810 to Los Angeles, connecting on Flight 1149 to Honolulu. I apologize for the inconvenience and for any misunderstanding you may have received. Regrettably, we are unable to grant your request of a monetary compensation instead of your issued Travel Credits, as these Travel Credits have no cash value and entitles the passenger named on the Travel Credit for the face amount towards the purchase of any available Hawaiian Airlines published or web fare.However, as a courtesy, I am issuing you a refund of $75 USD for your baggage fees to the credit card ending in 9211. This transaction should reflect on your next credit statement or the one thereafter.Please note: To protect the credit card holder and Hawaiian Airlines from possible fraudulent activity, the refund can only be credited back to the original form of payment.We appreciate and thank you for taking the time to let us know about your experience.Mahalo,Stephanie S[redacted]Resolution CoordinatorHawaiian Airlines, Consumer Affairs Officey here...
Complaint: [redacted]
I am rejecting this response because:Although I appreciate your efforts, I am not happy with your decision because all tickets with all airlines have gone up a great deal since I bought these tickets and my family still needs to travel. I also don't feel like the language used expresses the gravity of the errors that were made by your sales teams . If someone said to me dollars in Australia on the number that was supplied for Australia, then charged me in USD, it would be considered fraud. I know it is not fraud on your part but it is still a huge failure in communication and information relayed to me was misleading. If there is nothing you can do, I would like to kindly request all telephone transcripts between myself and your sales teams so I can forward them to the relevant authority for review.
Sincerely,
[redacted]
Subject: Re: You have a New Message from Revdex.com of Hawaii Regarding Complaint #[redacted]Good afternoon, I am extremely dissatisfied with the Hawaii Revdex.com and Hawaiian Airlines responses to my recent complaint regarding a trip I took in early April of this year. I will be seeking further action.Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Aloha Ms. [redacted], We received your complaint to the Revdex.com, and thank you for your patience while awaiting our reply. Unfortunately, with the information you provided, we're unable to verify the other passengers in your party. So, we may thoroughly review...
this matter, please provide us with the following information for each passenger: Traveler's nameReservation codeTicket number You may provide this information in your reply email. We look forward to hearing from you soon. Sincerely,Resolution CoordinatorHawaiian Airlines, Consumer Affairs Office
Complaint: [redacted]
I am rejecting this response because: Honestly it’s not all about the money and I don’t want the money; I was really upset of the service I received from the reservation and no response from the Hawaiian Airline Consumer Affairs and about the documents that was faxed over several times. I was told by the reservation that once I fax over the documents I will not have to pay any penalty. The day I was leaving the reservation said she will drop the penalty to $100 and I will get a refund back as soon the Hawaiian Consumer Affair receive my documents.As I read on the letter, I was really concern about revocation or termination of the employee's benefit. I come from a big family and we help each other when we can and that’s what family members do, he has helped me and my family out. So from my heart please don’t punish the person who had a big heart in helping out a family member. I was really upset at the reservation department who I could barely understand English and not getting any response from Hawaiian Airline Consumer Affair and to let me know you have received my fax. Please remember your logo “Hawaiian Airline” - Aloha Spirit and Family. I will pray for my family member, that you will make a right decision in not punishing him. We all have to sweat for our family, paying bills and putting food on the table for our family especially for our children. I don’t need any refund. I repeat “I don’t want any refund”. The issue was about the statement I mentioned above. Thank you & May God Bless, [redacted]
Complaint: [redacted]
I am rejecting this response because: Was confirmed by your agent that at least $150.00 refund would be placed back on my card and not credit. Do not feel I will be using your airlines in the future.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: there is still no resolution offered.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
---------------------------------In response to Ms. [redacted] @ Hawaiian Airlines: Thank you for the offer to partially resolve this situation with me. I understand you do not have to, and I appreciate it. With that said, I would like to provide some feedback as a long time customer: I am disappointed in Hawaiian Airlines unwillingness to resolve this issue completely. As mentioned by you, I have had a similar issue in the past. While speaking with an agent over the phone, I suggested to have a reminder email or something attached to the credit card statement indicating an offer is ready to expire. Given how busy everyone's lives are now adays, it would be beneficial to the consumer to receive such a reminder. Losing out on 50% off a flight is a HUGE deal to some.Not providing the consumer with a reminder that an offer is ready to expire, or your miles are about to be lost is border-line deceptive in my opinion. It's almost as if Hawaiian Airlines hopes this happens (this is how it appears anyways).You also may want to choose different language in your email reply. "Unable" to reinstate the 50% certificate would be an inaccurate statement. I believe the correct term would be "Unwilling" or "Will not." Thank you again. Best regards, [redacted]
Revdex.com: Thank you! I appreciate your help. Although I'm still let down by the service and way we were treated I'm happy to have this resolution.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]