War Bird Exotic Duck Calls

Order 50 turkey calls from Billy Ward -War Bird Exotic Duck Calls via paypal ( transaction ID # 55SXXXXXPPXXXXXXP ) on 11/21/2014 for deposit, rest due upon final delivery of all calls. time sensitive to meet Christmas gift giving season. Received 20 out of the 50 calls. 10 of the 20 had errant finish issues, different sized laser engraved artwork or cracked wood body. [redacted] Ward was notified that day and sent pictures of the calls with defects on 1/2/2015 (also note, past Christmas season) I requested instructions on what to do to defective calls- no response other that to say he would make me happy, as of today, no action or communication) I have requested a refund based on the deposit, and letting him keep $47 per call for the 10 calls that are OKProduct_Or_Service: turkey pot calls 25 slate , 25 glass Order_Number: verbalAccount_Number: verbalDesired SettlementI have requested a refund, and canceling the remainder of the order (30 more were to be delivered and I would owe an additional $1150) which is well past delivery times communicated to me.---------------Deposit $1200minus $47 for each of the 10 calls that are ok = $470requesting refund of $730I will return the other 10 defective calls.