I am rejecting this response because:
I had never seen the document that shows only one garage as you can tell it was never signed by myself or my wife. We made it clear to him that everything had to go. Why on earth would I leave the contents of an entire garage? The only document that was signed was the estimate that states nothing of an amount of garages. I see that they are proposing to only drop off my goods when ever they get around to itAt present I was told they MAY be able to get a driver on the 10th and then MAYBE drop off on the 14th of August. That is almost an entire month of waiting for my goods. I feel this alone is not right beside the FACT that we were lie to in order to get our business It appears that I have to take whatever they want to give after I have paid for the service and get nothing in return except an air mattress and an apology. I feel that I should not be charged at all for the second truck
The shippers goods were delivered on August 12. Our sales person stated that Mr*** was not present when the estimate was made and Mrs*** did not show him the second garage. This caused the shipment to be much larger than the space allocated. Final goods were delivered on August 12, which was the soonest a van was available in this busy summer season
We are sincerely sorry for the delay with the *** and *** *** shipment. The van Allied had originally assigned to the shipment was unable to load it and the next available van was late in loading. The shipment delivers tomorrow and we supplied the *** with the necessary
claim papers for the delayed shipment. The *** will have compensation for inconveniences in the delay from Allied Van Lines based on the Tariff and Allied's policies. If there are any additional issues with the shipment, we will work with the *** regarding them. They can continue to reach out to Jeff *** at our Markato office for help with their needs. Thank you
To Whom It May Concern:We sincerely regret the inconvenience Mr*** has experienced during his moving processWe have been working diligently to send the remainder of Mr***'s items to his residence.When our moving counselor visited the *** residence, he vistied with Mrs***
They walked through the home and he prepared an inventory of the items to be packed and moved (attached) as well as an estimate for the move (attached)The estimate Mrs*** signed stated packing would be based on the actual quantity of items packedIn addition, if you review the inventory sheet, you will note only one garage is listed on the inventory not two.Based on the visual survey, our moving counselor estimated the weight of Mr& Mrs***'s shipment to be 17,poundsThe actual weight of the shipment was 29,poundsWe were able to load over 21,pounds on the first driverThat driver did his best to make sure household essentials were taken to the ***'s new homeThe second truck carried mostly items from the garages.Since loading the shipment, the ***'s remaining items have been planned on several tripsHowever, those plans have fallen throughLast week, the shipment was assigned to a driver to load on 8/Unfortunately, the driver had a medical emergency, and was not able to undertake his tripThe ***'s items are planned on a driver who will be picking up the items next weekThis option was our last resort, but the other options have fallen through.We sincerely regret Mr*** has not had a positive moving experienceHowever, despite the fact that Mr& Mrs*** sent an additional 12,pounds of household goods, we have honored the original pricing terms of the contractWe only charged the ***'s for the additional packing as per the original contractCustomer service has been working diligently with the ***'s to rectify any missing essential items, and will continue to do so until the shipment delivers.
I am rejecting this response because:
I had never seen the document that shows only one garage as you can tell it was never signed by myself or my wife. We made it clear to him that everything had to go. Why on earth would I leave the contents of an entire garage? The only document that was signed was the estimate that states nothing of an amount of garages. I see that they are proposing to only drop off my goods when ever they get around to itAt present I was told they MAY be able to get a driver on the 10th and then MAYBE drop off on the 14th of August. That is almost an entire month of waiting for my goods. I feel this alone is not right beside the FACT that we were lie to in order to get our business It appears that I have to take whatever they want to give after I have paid for the service and get nothing in return except an air mattress and an apology. I feel that I should not be charged at all for the second truck
The shippers goods were delivered on August 12. Our sales person stated that Mr*** was not present when the estimate was made and Mrs*** did not show him the second garage. This caused the shipment to be much larger than the space allocated. Final goods were delivered on August 12, which was the soonest a van was available in this busy summer season
We are sincerely sorry for the delay with the *** and *** *** shipment. The van Allied had originally assigned to the shipment was unable to load it and the next available van was late in loading. The shipment delivers tomorrow and we supplied the *** with the necessary
claim papers for the delayed shipment. The *** will have compensation for inconveniences in the delay from Allied Van Lines based on the Tariff and Allied's policies. If there are any additional issues with the shipment, we will work with the *** regarding them. They can continue to reach out to Jeff *** at our Markato office for help with their needs. Thank you
To Whom It May Concern:We sincerely regret the inconvenience Mr*** has experienced during his moving processWe have been working diligently to send the remainder of Mr***'s items to his residence.When our moving counselor visited the *** residence, he vistied with Mrs***
They walked through the home and he prepared an inventory of the items to be packed and moved (attached) as well as an estimate for the move (attached)The estimate Mrs*** signed stated packing would be based on the actual quantity of items packedIn addition, if you review the inventory sheet, you will note only one garage is listed on the inventory not two.Based on the visual survey, our moving counselor estimated the weight of Mr& Mrs***'s shipment to be 17,poundsThe actual weight of the shipment was 29,poundsWe were able to load over 21,pounds on the first driverThat driver did his best to make sure household essentials were taken to the ***'s new homeThe second truck carried mostly items from the garages.Since loading the shipment, the ***'s remaining items have been planned on several tripsHowever, those plans have fallen throughLast week, the shipment was assigned to a driver to load on 8/Unfortunately, the driver had a medical emergency, and was not able to undertake his tripThe ***'s items are planned on a driver who will be picking up the items next weekThis option was our last resort, but the other options have fallen through.We sincerely regret Mr*** has not had a positive moving experienceHowever, despite the fact that Mr& Mrs*** sent an additional 12,pounds of household goods, we have honored the original pricing terms of the contractWe only charged the ***'s for the additional packing as per the original contractCustomer service has been working diligently with the ***'s to rectify any missing essential items, and will continue to do so until the shipment delivers.