Ward Muscatell Automotive Group Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI ended up getting a Different vehicle now but the whole situation was very upsettingWill never do business with them againVery rude and unprofessional

Paperwork for the sales transaction action was lost on our end. We contacted [redacted] to apologize and explain the situation. We also volunteered to pay for any fees he incurred to redo his bank financing and to pay for his gas to come out here. [redacted] instead indicted he no longer wanted the vehicle and...

we agreed to rescind the original transaction. We came out to pick up the vehicle so he did not incur the expense of driving it back to us. He got the benefit or having an extend time to test out the vehicle at our expense.We pride ourselves on being totally open with our customers and feel bad that [redacted] believes we misrepresented the vehicle. He did agree to purchase after seeing the vehicle so we believed he was happy with the purchase.