Ward North American

Ward North American response to complaint: This was an Interstate household goods move and it moved under the authority of the carrier - North American Van Lines As the carrier, all complaints or concerns should be direct to North American Van Lines corporate Office Please reference the registration number [redacted] in all correspondence North American Van Lines [redacted] *** Claims are settled based on Customer's written exception, type of valuation and carrier liability

" ***'s contract is with North American Van Lines, not Ward North AmericanWard is an agent acting under NAVL authorityNorth American Van Lines has to respond to all legal matters related to interstate transportation of household goods All of your move information is on file with them In addition, [redacted] self-insures cargo (household goods) for their employees during their moves and they use UNIRISC to adjudicate the claimsWard and North American provides [redacted] employees UNIRISC claim forms to assist with the processWard and North American provide UNIRISC with all information relative to the moves, i.e.: shipping documents, inventories, etcFinal settlement or denial of claims for [redacted] employees is not decided by, handled or paid by Ward or North American Van LinesAll decisions regarding settlements are made by UNIRISC and ***."

Complaint: ***I am rejecting this response because: The Ward North American office kicked the ball to 'North American Van Lines', which is contracted or subordinated to 'Ward North American'. *** CONTRACTS with 'Ward North American' BUT NOT 'North American Van Lines' to move meMy claims have not been answered by any parties of 'Ward North American'.It is not ACCEPTABLE because it is 'Ward North American' that committed to *** and me to move my household good'Ward North American' took the money from *** but rejecting the responsibilities.Furthermore, it is *** ***, the Customer Care Analyst from 'Ward North American' who had contacted me regarding my moving experience from the very beginningHow could 'Ward North American' walk away from this transaction clean?So, it is still 'Ward North American' that should respond to my claim
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Just as the Business 'Ward North America' has said 'Ward is an agent acting under NAVL authority', the party I contacted during my moving and after my bags were lostWard North America is the one showed on my *** relocation manual to contact for relocationWard North America has the responsibility not only facilitating my moving but also answering my missing bag concernYour business should be the party to contact NAVL regarding my missing bags issueYou are an inseparable part of NAVL in this deal. Furthermore, be clear, my bags were STOLEN by somebody ON PURPOSE during my household good interstate movingMy *** peers and I think it is very interesting to ask why only the EXPENSIVE bags were lost and how could the people know exactly where the bags wereAfterall, it is Ward North America or NAVL contracting to *** to move meTo save the Ward North America or NAVL reputation, I gave you two businesses enough time to make things rightThe action two businesses took DISAPPOINTED me for CONNIVING their employee by DOING NOTHING and IGNORING my request by NOT RESPONDING. I wondered what the position Ward North America and NAVL take to REMEDY the situationI keep my privilege to let more movers( not only *** people) know my experience regarding how Ward North America or NAVL treat their customer
Regards,
*** ***

" [redacted]'s contract is with North American Van Lines, not Ward North American. Ward is an agent acting under NAVL authority. North American Van Lines has to respond to all legal matters related to interstate transportation of household goods.   All of your move information is on file with them.  In addition, [redacted] self-insures cargo (household goods)  for their employees during their moves and they use UNIRISC to adjudicate the claims. Ward and North American provides [redacted] employees UNIRISC claim forms to assist with the process. Ward and North American provide UNIRISC with all information relative to the moves, i.e.: shipping documents, inventories, etc. Final settlement or denial of claims for [redacted] employees is not decided by, handled or paid by Ward or North American Van Lines. All decisions regarding settlements are made by UNIRISC and [redacted]."

Ward North American response to complaint: This was an Interstate household goods move and it moved under the authority of the carrier - North American Van Lines.  As the carrier, all complaints or concerns should be direct to North American Van Lines corporate Office.  Please...

reference the registration number [redacted] in all correspondence.  North American Van Lines [redacted] Claims are settled based on Customer's written exception, type of valuation and carrier liability.