Hello Mrs***, First and foremost, I apologize for you having to take your time out of your busy schedule to pursue thisAlso, I apologize for the lack of customer service that was experienced from our hotel desk staff when trying to cancel the reservation. I just left you a
voicemail as wellI am trying to locate your husband’s reservation for April 18th in our systemWould you please provide to me his confirmation number or the name that it was under? I have called IHG as well to assist with the matter of the issue as there are and have been issues with 3rd party companies “hijacking” calls You are not the first case and IHG has been working the legality part of this tooAs you are not the only guest, we are not the only hotel that has experienced this. I want to help and rectify your husband’s particular reservationI just need some more information to assist I look forward to hearing back from you
Hello Mrs***, First and foremost, I apologize for you having to take your time out of your busy schedule to pursue thisAlso, I apologize for the lack of customer service that was experienced from our hotel desk staff when trying to cancel the reservation. I just left you a
voicemail as wellI am trying to locate your husband’s reservation for April 18th in our systemWould you please provide to me his confirmation number or the name that it was under? I have called IHG as well to assist with the matter of the issue as there are and have been issues with 3rd party companies “hijacking” calls You are not the first case and IHG has been working the legality part of this tooAs you are not the only guest, we are not the only hotel that has experienced this. I want to help and rectify your husband’s particular reservationI just need some more information to assist I look forward to hearing back from you