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Warden's Ace Hardware of Delafield, Inc.

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Reviews Warden's Ace Hardware of Delafield, Inc.

Warden's Ace Hardware of Delafield, Inc. Reviews (7)

Complaint: ***
I am rejecting this response because:
The dealership never gave me a diagnosis paperWhen I
signed the receipt , each time I was under the impression my car was fixed
properlyI would like to bring my car back to get it replaced under warranty
but I paid for four separate repairsOut of those four repairs, four parts/things
went wrong, that is percent failureI would have at least gave VDR the benefit
of the doubt if it was percent or less, but it’s not When I first went to VDR, I told them I am
moving soon and need a reliable car at any cost(Which in retrospect was a mistake
to say) I took my car back to VDR because I thought they were fixing it
properly each timeWhen my car still had problems after about a year, I was
upset and wanted someone else besides VDR to take a look at my carAfter I
went to the *** Dealership, I was surprised to see that the things I paid for
at VDR needed replaced in such a short time*** makes some of the best parts
so four part failures is hard to believe, so I believe it is mistakes on VDR's partAlso with VDR’s used part Ebay store,
how do I know that I was not being scammed with good parts being taken off my car
and sold? Now that we have had this dispute, I feel like VDR will be more negligent
with repairsI just want my car to be fixed, and feel VDR can’t accomplish
that I am sorry but I rather have a safe, reliable
car and I am not being unreasonable for wanting my car to be safe and not a
danger when traveling
Regards,
*** ***

Please see attachment for response
Business Response:
Revdex.com Complaint *** 3rd Response 11/25/
Thank you for the estimate of parts needed, but what we need is a copy of the diagnosis of the problemWe will complete warranty work at no charge to the customerAlso please see the disclaimer signed with each invoiceThis notice states that “Warranty work has to be done at our shop and cannot exceed the original cost of repair” It is not a hardship for the customer to bring the car back to us since he lives in LaramieWe do not feel that we had failed to fix any problem at the end of any appointment, except for the suspension lightThe car never had to be brought back to redo a concern or repairSo we believe the customer is being unreasonable as to refusing to allow us to do the warranty work

Revdex.com Complaint ID ***
We are unclear as to what problem was not fixed by our repairs as every time the vehicle (*** **) was in our shop it was for a different problemWe are wondering what kind of problem the customer had that caused him to consult with the *** dealership in ***
***Was the car overheating, was the water pump leaking, was a check engine light on, & also which gaskets are needing replaced? We have not spoken to this customer in regards to having problems with the thermostat or water pumpIf this customer did contact our shop on 10/13/he did not identify himself or let us know that he was having problems with previous repairsWe offer a month warranty in our shop so the thermostat & water pump which were replaced by our shop on 5/23/would be replaced again freeWe have not seen the vehicle since it was last in our shop on 7/29/If the customer did have the dealership in *** *** replace the thermostat & water pump we would need those parts back so we could get them warranted through our supplier.
If we could get more information regarding the customer's concern & a copy of the estimate from the dealership we would be able to answer this complaint more completelyWe will again emphasize that we have a month warranty at our shop for any repairs & would be more than happy to honor this warranty

Complaint: ***
I am rejecting this response because:The reason I went down to the *** dealership because I was not satisfied with the air bag sensor being replaced, which was in JulyThis was the third repair I was unhappy about because of unsatisfactory work and my car not working properly after paying for repairsAfter it was fixed at VDR, they were unable to clear the computer safe code,which kept the air bags in the same position before it was fixed Which, what was the point of paying to have it replaced, if they even replaced it? Because of the broken air bag sensor I now also need new suspension, the estimate to replace that was around $1,I feel VDR should also pay for that because of negligent repairs now costing me more money. The *** dealership estimate also includes a gasket set and another gasketI paid for two gaskets at the start of summer so I would believe that is the gasket setSo the gasket set should also be under a one year warrantyI also don’t understand while the other was not replaced since gaskets are cheap but the labor to replace them is the expensive partI prefer to not have VDR work on my car againI feel, I have gave them three chances in fixing my car,while none of them were satisfactoryI am leaving to grad school soon, so I need a reliable carI believe VDR won't be able to do that. I also paid for new parts, so I find it strange that all my parts stopped working in such a short period of time since *** parts are some of the best manufactured in the worldRegards,
*** ***

Complaint: ***
I am rejecting this response because:Could I just get a refund for those repairs? I do understand that we are all humansMy car is not safe and I am moving soonI might move to California so I need a reliable car
Regards,
*** ***

We are only human and make mistakesThat is why we have a month/12,mile warranty on our repairs.We watch our work very closely on warranty jobs because we would rather not doany job again because of course we make no money when we have to redo a repair.We would never purposely do a poor repair jobWe have more ethics than that. We even have a code of ethics posted on our office wall.As far as our Ebay store is concernedWe started the store to put good used parts that were in our shed back into the market place instead of selling them for scrap metalWe probably could have made more money & saved the time & the ef* of listing them on Ebay by just selling them for scrap but we realize the energy & materials it takes to make these partsItsaves energy & resources to reuse what is already madeWe make a concerted ef* to reduce,recycle & reuse at our shop

Complaint: ***
I am rejecting this response because:
Here is the *** estimate
Regards,
*** ***

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