Complaint: [redacted] I am rejecting this response because:Could I just get a refund for those repairs? I do understand that we are all humansMy car is not safe and I am moving soonI might move to California so I need a reliable car Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The dealership never gave me a diagnosis paperWhen I signed the receipt , each time I was under the impression my car was fixed properlyI would like to bring my car back to get it replaced under warranty but I paid for four separate repairsOut of those four repairs, four parts/things went wrong, that is percent failureI would have at least gave VDR the benefit of the doubt if it was percent or less, but it’s not When I first went to VDR, I told them I am moving soon and need a reliable car at any cost(Which in retrospect was a mistake to say) I took my car back to VDR because I thought they were fixing it properly each timeWhen my car still had problems after about a year, I was upset and wanted someone else besides VDR to take a look at my carAfter I went to the [redacted] Dealership, I was surprised to see that the things I paid for at VDR needed replaced in such a short time [redacted] makes some of the best parts so four part failures is hard to believe, so I believe it is mistakes on VDR's partAlso with VDR’s used part Ebay store, how do I know that I was not being scammed with good parts being taken off my car and sold? Now that we have had this dispute, I feel like VDR will be more negligent with repairsI just want my car to be fixed, and feel VDR can’t accomplish that I am sorry but I rather have a safe, reliable car and I am not being unreasonable for wanting my car to be safe and not a danger when traveling / [redacted] Style Definitions */ Regards, [redacted]
Revdex.com Complaint ID [redacted] We are unclear as to what problem was not fixed by our repairs as every time the vehicle ( [redacted] **) was in our shop it was for a different problemWe are wondering what kind of problem the customer had that caused him to consult with the [redacted] dealership in *** [redacted] Was the car overheating, was the water pump leaking, was a check engine light on, & also which gaskets are needing replaced? We have not spoken to this customer in regards to having problems with the thermostat or water pumpIf this customer did contact our shop on 10/13/he did not identify himself or let us know that he was having problems with previous repairsWe offer a month warranty in our shop so the thermostat & water pump which were replaced by our shop on 5/23/would be replaced again freeWe have not seen the vehicle since it was last in our shop on 7/29/If the customer did have the dealership in [redacted] replace the thermostat & water pump we would need those parts back so we could get them warranted through our supplier If we could get more information regarding the customer's concern & a copy of the estimate from the dealership we would be able to answer this complaint more completelyWe will again emphasize that we have a month warranty at our shop for any repairs & would be more than happy to honor this warranty
Complaint: [redacted] I am rejecting this response because: Here is the [redacted] estimate Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Could I just get a refund for those repairs? I do understand that we are all humansMy car is not safe and I am moving soonI might move to California so I need a reliable car Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The dealership never gave me a diagnosis paperWhen I signed the receipt , each time I was under the impression my car was fixed properlyI would like to bring my car back to get it replaced under warranty but I paid for four separate repairsOut of those four repairs, four parts/things went wrong, that is percent failureI would have at least gave VDR the benefit of the doubt if it was percent or less, but it’s not When I first went to VDR, I told them I am moving soon and need a reliable car at any cost(Which in retrospect was a mistake to say) I took my car back to VDR because I thought they were fixing it properly each timeWhen my car still had problems after about a year, I was upset and wanted someone else besides VDR to take a look at my carAfter I went to the [redacted] Dealership, I was surprised to see that the things I paid for at VDR needed replaced in such a short time [redacted] makes some of the best parts so four part failures is hard to believe, so I believe it is mistakes on VDR's partAlso with VDR’s used part Ebay store, how do I know that I was not being scammed with good parts being taken off my car and sold? Now that we have had this dispute, I feel like VDR will be more negligent with repairsI just want my car to be fixed, and feel VDR can’t accomplish that I am sorry but I rather have a safe, reliable car and I am not being unreasonable for wanting my car to be safe and not a danger when traveling / [redacted] Style Definitions */ Regards, [redacted]
Revdex.com Complaint ID [redacted] We are unclear as to what problem was not fixed by our repairs as every time the vehicle ( [redacted] **) was in our shop it was for a different problemWe are wondering what kind of problem the customer had that caused him to consult with the [redacted] dealership in *** [redacted] Was the car overheating, was the water pump leaking, was a check engine light on, & also which gaskets are needing replaced? We have not spoken to this customer in regards to having problems with the thermostat or water pumpIf this customer did contact our shop on 10/13/he did not identify himself or let us know that he was having problems with previous repairsWe offer a month warranty in our shop so the thermostat & water pump which were replaced by our shop on 5/23/would be replaced again freeWe have not seen the vehicle since it was last in our shop on 7/29/If the customer did have the dealership in [redacted] replace the thermostat & water pump we would need those parts back so we could get them warranted through our supplier If we could get more information regarding the customer's concern & a copy of the estimate from the dealership we would be able to answer this complaint more completelyWe will again emphasize that we have a month warranty at our shop for any repairs & would be more than happy to honor this warranty