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Warden's Ace Hardware of Delafield, Inc.

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Reviews Warden's Ace Hardware of Delafield, Inc.

Warden's Ace Hardware of Delafield, Inc. Reviews (7)

Revdex.com Complaint [redacted]  – 2nd Response 11/18/14I am sending copies of all the invoices for this customer. Please note that we never workedon the same issue more than once. Once more our question is what problem didnot get fixed?Without estimates or evaluations from the [redacted] dealership we would need to see thevehicle again to determine what the problem is with the thermostat & waterpump & which gaskets are having a problem. Considering that there arehundreds of gaskets on a vehicle we would need to know which specific gasketsare having a problem. If it is the valve cover gasket then of course it wouldbe covered under warranty. If the [redacted] dealership replaced the spark plugs theymight have thought the valve cover was leaking (again/still) because the valvecover gasket had been leaking oil into the spark plug tubes before we replacedit. The oil may have still been in the tubes because since we did not replacethe spark plugs we did not clean the oil out of the spark plug tubes.As far as the height sensor issue we replaced the sensor because that is what code wewere getting from the computer. We usually start with a sensor rather thanreplacing the computer first because of how expensive the computers are.Replacing the sensor would not have damaged the suspension computer (assumingthat this is what the customer is referring to as needing a new suspension).There is a note on Invoice stating that the suspension light would not reset& that the problem was likely the suspension computer. So in a sense thiswas the first repair we did that did not correct the problem that the car wasbrought in for.In conclusion we still need more information to be able to fully answer thiscomplaint.See copies of attached invoices. Note will be attaching additional invoice as program was only allowing 4 attachments

Complaint: [redacted]
I am rejecting this response because:
The dealership never gave me a diagnosis paperWhen I
signed the receipt , each time I was under the impression my car was fixed
properlyI would like to bring my car back to get it replaced under warranty
but I paid for four separate repairsOut of those four repairs, four parts/things
went wrong, that is percent failureI would have at least gave VDR the benefit
of the doubt if it was percent or less, but it's not When I first went to VDR, I told them I am
moving soon and need a reliable car at any cost(Which in retrospect was a mistake
to say) I took my car back to VDR because I thought they were fixing it
properly each timeWhen my car still had problems after about a year, I was
upset and wanted someone else besides VDR to take a look at my carAfter I
went to the [redacted] Dealership, I was surprised to see that the things I paid for
at VDR needed replaced in such a short time[redacted] makes some of the best parts
so four part failures is hard to believe, so I believe it is mistakes on VDR's partAlso with VDR's used part Ebay store,
how do I know that I was not being scammed with good parts being taken off my car
and sold? Now that we have had this dispute, I feel like VDR will be more negligent
with repairsI just want my car to be fixed, and feel VDR can't accomplish
that I am sorry but I rather have a safe, reliable
car and I am not being unreasonable for wanting my car to be safe and not a
danger when traveling
Regards,
[redacted]

We are only human and make mistakes. That is why we have a 12 month/12,000 mile warranty on our repairs.We watch our work very closely on warranty jobs because we would rather not doany job again because of course we make no money when we have to redo a repair.We would never purposely do a poor repair job. We have more ethics than that. We even have a code of ethics posted on our office wall.As far as our Ebay store is concerned. We started the store to put good used parts that were in our shed back into the market place instead of selling them for scrap metal. We probably could have made more money & saved the time & the ef[redacted] of listing them on Ebay by just selling them for scrap but we realize the energy & materials it takes to make these parts. Itsaves energy & resources to reuse what is already made. We make a concerted ef[redacted] to reduce,recycle & reuse at our shop

Complaint: [redacted]
I am rejecting this response because:Could I just get a refund for those repairs? I do understand that we are all humans. My car is not safe and I am moving soon. I might move to California so I need a reliable car.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Here is the [redacted] estimate
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The reason I went down to the [redacted] dealership because I was not satisfied with the air bag sensor being replaced, which was in July. This was the third repair I was unhappy about because of unsatisfactory work and my car not working properly after paying for repairs. After it was fixed at VDR, they were unable to clear the computer safe code,which kept the air bags in the same position before it was fixed.  Which, what was the point of paying to have it replaced, if they even replaced it? Because of the broken air bag sensor I now also need new suspension, the estimate to replace that was around $1,500. I feel VDR should also pay for that because of negligent repairs now costing me more money.  The [redacted] dealership estimate also includes a gasket set and another gasket. I paid for two gaskets at the start of summer so I would believe that is the gasket set. So the gasket set should also be under a one year warranty. I also don’t understand while the other was not replaced since gaskets are cheap but the labor to replace them is the expensive part. I prefer to not have VDR work on my car again. I feel, I have gave them three chances in fixing my car,while none of them were satisfactory. I am leaving to grad school soon, so I need a reliable car. I believe VDR won't be able to do that.  I also paid for new parts, so I find it strange that all my parts stopped working in such a short period of time since [redacted] parts are some of the best manufactured in the world. Regards,
[redacted]

Revdex.com Complaint ID [redacted]
We are unclear as to what problem was not fixed by our repairs as every time the vehicle (2001 [redacted]) was in our shop it was for a different problem. We are wondering what kind of problem the customer had that caused him to consult with the [redacted] dealership in [redacted]...

[redacted]. Was the car overheating, was the water pump leaking, was a check engine light on, & also which gaskets are needing replaced? We have not spoken to this customer in regards to having problems with the thermostat or water pump. If this customer did contact our shop on 10/13/14 he did not identify himself or let us know that he was having problems with previous repairs. We offer a 12 month warranty in our shop so the thermostat & water pump which were replaced by our shop on 5/23/14 would be replaced again free. We have not seen the vehicle since it was last in our shop on 7/29/14. If the customer did have the dealership in [redacted] replace the thermostat & water pump we would need those parts back so we could get them warranted through our supplier. 
If we could get more information regarding the customer's concern & a copy of the estimate from the dealership we would be able to answer this complaint more completely. We will again emphasize that we have a 12 month warranty at our shop for any repairs & would be more than happy to honor this warranty.

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