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Wardlaw Polk Design Build, LLC

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Wardlaw Polk Design Build, LLC Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I am satisfied with *** *** (of Polk Design Build Group)'s effort to resolve this matter.Regards,
*** ***

We at Polk Design Build Group strive for excellence is all we do and are disappointed that the *** Family is not fully satisfied with our design process and did not experience the Excellence that so many other Polk clients have over the past years. We would like to address the ***'s
concerns below. First, let me thank them for detailing their concerns. We support consumer activism and believe it is a critical component to ensuring the very best in service and quality, especially for a small business. Polk never quoted a low building cost and this is the first we are hearing of this concern. We met just a few weeks ago to discuss this invoice and the only concern at he time was a misunderstanding of the design contract. Nothing was mentioned of this concern at all.Polk has designed award winning homes plans for years and like many other designers and architects, Polk does not hand draw plans during the design consultation. the process typically takes just a couple of months and one or two concept plans is all that is needed before moving toward completion of the plan set. After the initial concept plan, the ***s decided to completely change directions on the garage layout necessitating a new concept plan. from this point forward, almost every plan revision (we did over versions of the first floor alone) was designed according to precise drawings provided to us by the ***s. I mentioned several times that the creative process was greatly hindered by this approach but we proceeded with this process.Regarding construction costs, the industry standard for pricing a home would require a bid-ready draft plan with enough detail for us or any other builder to provide a rough estimate of construction costs. We never reached that point but we did provide a rough estimate that was below market averages for construction costs for a new home in Southlake. The home was very efficient in shape, volume to surface area ratios, and living area to total area under roof area ratios. this resulted in a construction costs that we are confident cant be beat with any future designs of the same footages. Past Polk clients will acknowledge that this is one of the values in choosing a turnkey design/build solution; a builder doing the design work is intimately aware of what drives construction costs. Additionally Polk designed exactly what was requested and disagrees with the assessment that the plan grew in size because of wasted space. The only design flexibility given to us was to redesign the layout of the second floor from what was provided us by the ***s because their design would not work with egress code and the roof. this freedom resulted in a second floor that was accepted with excitement. Each and every room size was dictated to the inch by the ***s.In regards to the Total Area Under Roof (AUR), we provided the kliving area continuously with each plan and the dimensions were on the plan for the garage and porch/patio areas making that area simple to calculate so we are very confused as to why this was a surprise. Again, this was not brought up as a concern once during our meetings leading up to this complaint.Furthermore, wile we have never had any issues with misunderstanding the design contract, we will certainly change the wording to clarify the draw process for the work. the footage adjustemtn is typically made at the final draw but with the ***s terminating the contract, we believed it was fare to charge for a portion of the work that was performed. Aggain, we did over first floor revisions with far faster than industry standard turnaround times so we can be certain that the time spent on these plans far esceeded the invoiced charge. we have only had cleints now terminate a design contract and the first one noted by the ***s misstated his case as well simply to avoid paying an invoice. Polk stands by a process that has been extremely successful, absolutely honest and very much enjoyed by a vast majority of our clients. We are disappointed that the facts have been misstated in this case but its hard to run a successful business withouth this happening on rare occasions. Its highly troubling that we were nto given an opportunity to design a home without the constraints of such specific requests. We know that had we have stood firm in this concern, this would have been a successful process.We very much enjoyed our time working with the ***s and wish them all the best in the design-build endeavor. While we believe the invoice charged is accurate, We will cancel the remaining invoice in total. *** *** PresidentPolk Design Build Group

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