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Ward's Landscape Service, Inc.

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Reviews Ward's Landscape Service, Inc.

Ward's Landscape Service, Inc. Reviews (2)

We have reviewed the sketch drawn up from a family member of Ms. [redacted] and were reminded that it is not feasible to run water uphill and not of ethical practice to deposit drainage onto adjoining properties.What Ms. [redacted] and her brother-in-law failed to investigate is the fact that the drainage swale on the school property was probably designed to hold runoff of a major storm. We cannot be responsible for trying to drain the runoff from Ms. [redacted] back yard to an area that is owned by the city/county/state that could potentially flood into her property.It is not ethical design for a landscape architect, like myself, or a civil engineer to disperse drainage onto adjoining properties, whether it be public or private.Please review the sketch and notes provided from Ms. [redacted] brother-in-law provided by them or I can attach at a later time.Ms. [redacted] seemed to be pleased at the time of service with a few minor adjustments to be reworked during fall seeding time and paid the invoice in full. We are not sure where this complaint is coming from other than the frustration we are all having with the extremely wet spring we are having.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]Revdex.com Reply to Response from Ward Landscaping 4/9/18 As I stated in my initial complaint, we drew up a plan that we felt would work and Ward came out knowing what we wanted and expected.  They refused to follow the plan, saying that they would try their way first.  They promised to come back until it was right.  They left the yard so that it does not drain and does not dry out.  We (the contractor and I) discussed taking the water to the front and agreed the it would not be feasible. Adding top soil to the yard was not an option as the structures on the property are on grade and adding additional soil would have resulted in flooding into the structures. The berm the contractors were supposed to grade in between my neighbor and my yard, per the plan, would have prevented drainage from flowing into my yard. Grading soil to the rear of the property, again per plan, would not have affected school property as there is a large drainage ditch between my property line and the school property into which the water would have flowed.  Ward agreed to come back and correct the failure created by their first attempt (to make it right), at no additional charge, and that is what they said they would do.  The second attempt did nothing to correct the problem and in fact, made it worse.  The well which they installed and to which they drained the garage downspouts to is woefully inadequate and I questioned them on that as it was being installed.     I hired Ward to fix and existing drainage problem at my house and gave them a reasonable plan, which they agreed to execute, until they got here to do the work. As I stated the yard does not drain and is now nothing but mud and ponding water. If they already knew that the yard wasn’t ‘fixable’, why did they agree to do the work? Ward Landscaping needs to either refund my money or come out and fix the problem.

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