Ware Disposal Inc

This business has not send a bill out by mail, this has happened the last two times causing the service to stopWhen calling CS and telling them about the issue, they simply blame the *** and hung up the phone, tried to call back but they will not pick up

I called times over the course of months to get my broken trash can replacedThree different dates scheduled, no replacementI even called the day before my last scheduled date to confirm the replacement"Yep, we have you down for tomorrow!" And they still couldn't get it right, even after being reminded
To make it even better, they charged me double for my bill and took almost two weeks to refund itUnfortunately there is no choice for zero stars

This company has the WORST Billing systemWhoever is in charge of the invoices, is either poorly trained, or is truly incompetentI will receive two, to three invoice's in a matter of hours, all with a different total amountI pulled my records from April 25th, to present date and have received different invoices and they never sent me our May bill
They have lost our gate key, then said they never had one miraculously found the key, lost it againDrivers would show up different days of the weekWe had to keep calling to set an actual date, all while getting different bills sent to usBefore being forced to do business with Ware we were with Waste Management since and never, never had an issue

Ware Disposal Inc STINK! Customer Service is WORST! All they do is collect money for bad services, our green garbage can cover is broken and they did not collect the grass & fallen tree cuttings for disposalSince the uncollected green trash was not collected on the day trash collection were due (every Wednesday each week) I called for the new green trash can replacement through it's customer service three times and each time I called the customer answering Lady promised me to be delivered the next dayI called three times on the same week but no garbage can replacement cameWe as customer are at their mercy! if they want to grant you what you are expecting from their services!

I am having an issue with contacting my disposal company, in a matter of month I have called well over times to finally receive a call back when I have to mention that I will be reporting them to Revdex.comI have paid my bill late due to them not answering and myself being out of town which has caused them to charge me a fee of $My trash was supposed to be picked up on 6/and was not I had contacted them and it was promised to me by a lady named Monique that it would be picked up on 6/and still was not picked upI have now had to contact them again to see what the issue was and now they have said it would be picked up today this is the 3rd day dealing with this issue while I am out of town and have to have my cans sit out because they cannot keep their wordI am not the only one with this issue I have noticed, yelp has plenty horrible reviews about their horrible service, I am on the verge of cancelling and just taking my trash to the dump as needed

FRAUDULENT BILLING / INVOICING FRAUD
I had an account with WD for over years and requested to close the account in April of I was in communications with *** *** and *** *** I was billed for a $cancellation fee due to a year contract that was never mentioned or signed The contract that was signed in January of had a month term (yes I have this documentation) After many emails back and forth, *** *** was unwilling to remove the cancellation fee This is when things got interesting I must have upset someone there
During communications *** had sent me a final revised invoice of $on 05/26/and this included an $cancellation fee Then by refusing to pay this invoice in its entirety they decided to not only revise the final invoice to add back in the $cancellation fee but went ahead and added in a prior balance of $which was non-existent on the final invoice *** *** sent me nor on any prior invoice of which all wer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The contract term was for 12 months when signed on 01/28/2014 - see attached contract.  The cancellation and final pickup was in May of 2016 far beyond the 12 month contract.  I have attached the final invoice that was sent to me on 05/25/2016 with a balance of $243.  This invoice was billed with a cancellation fee of $84 which was not accepted and requested to be removed at the time of the email.  If you would like to close my account with a final payment of $159 I will accept and pay this amount.  
[redacted]

Enclosed is the service agreement you have signed.  It specifically states the requirement to cancel the agreement and the term of the agreement.  A the time of cancellation you owed 252.00 for services rendered, and then 579.00 to buy out the agreement since notification of termination was improperly provided.  Payment was received for 168.00 thereby leaving a balance due of 663.00.  We have made an initial offer to settle for 500.00 to close the matter which is a reduction of 25% in total fees due.   I provide you a last and final offer to make a full and undisputed settlement payment of 400.00 which is a 40% reduction is total amount due, a portion of which is for services rendered that was short paid.   I hope this settles the matter completely

We have reviewed your account and placed a call to your office.  Your outstanding amount reflects your past due balance and the termination or buy out of your existing agreement per the terms and conditions of the agreement you have entered into.   I offer you a one time pay off of...

500.00 to close the outstanding balance of your account so that we can close your account.

[redacted]We apologize for the issues you are experiencing.  Unfortunately due to non payment on your account, your account continues to accumulate late fees, and service interruption fees in accordance with you bill of rights.  As you can see in the attachments, Ware(WD) bills quarterly for...

service for 3 months.  When the bill is not paid on time, there is a 5.00 late fee 30 days after the bill is sent out .  After 60 days the late fee is charge, and also a service interruption fee is charged.  This continues until such time that payment is made.  The last payment made on your account appears to be March 2014.Since March 2014  we have called and spoken or left messages 11 times, and tagged your carts 3 - 4 times regarding your account status.  I have enclosed your past due bills for your review. and the customer bill of rights.  Your current balance is 312.37.If WD can obtain a credit card payment online or by phone call, WD is willing to reduce the balance by $35.00.  Payment must be made by Friday 12-5-14 at 5 pm for this offer to be valid.  The total would be $277.37.All charges are in accordance with the customer bill of rights, and our service contract.  We do offer an easy pay discount to customers with credit or debit cards that pay at the beginning of each billing of 5%.  We would be more than glad to offer that to you in the event you would like to sign up.We can be reached at [redacted]