Warehouse Carpet Sales

Good Morning,I made sure I drooped the check off in the mail yesterdayPlease let me know if you do not receive the check by Friday,I will be sure that we find other means to get the check to youThank you for your patienceKent S***

Hello,My office has been trying to contact the customer listed belowI have spoken with the billing department as well as the office managerThey have corrected the issue with in the account and this problem will no longer happenI sincerely apologize for the frustration you have had with your accountI will personally make sure this is all taken care of for you and will not happen againIf you ever need anything please, I am always available at the office and I am happy to helpThank you very much and have a great dayKent s*** Sent from my iPhoneOn Fri, Jan 8, at 2:PM, Kent Sexton III wrote:Hello,My office has been trying to contact the customer listed belowI have spoken with the billing department as well as the office managerThey have corrected the issue with in the account and this problem will no longer happenI sincerely apologize for the frustration you have had with your accountI will personally make sure this is all taken care of for you and will not happen againIf you ever need anything please, I am always available at the office and I am happy to helpThank you very much and have a great dayKent sexton Sent from my iPhone

Mrs***, I sincerely apologize for the service you were provided by the technicians at your homeI hope you know this is not a reflection of myself and my company as a wholeI will be giving you a call immediately as you requested in your complaint and I guarantee I will make sure we make
this right for you. Thank you,Kent S***

I'm not sure how to respond to this one, as it states that the business has attempted to contact me although that's not what I've experienced. If the problem has really been corrected, I will be satisfied, however it is hard to assess at this point with the limited information I have received (only this message). Is it possible to hold this in abeyance to see if the changes actually take hold so that I stop getting billed for services for which I've paid? If they do, I am perfectly willing to change this to resolved even in the absence of contact.I really just wanted the problem fixed, I just can't yet tell if it has been in the absence of any contact

After looking into this situation and call the collection agency, the item was already removed from the reportI am not sure why he was told differentlyI apologize to the customer for the inconvenienceI spoke with them myself and everything was taken care of when the payment to us was madeIf
you or the customer needs anything please let me know. Kent S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Thank You for Kent S*** for your kind letter. This was such a traumatic event for me having ticks on my Cavalier King Charles show dogs. But, I have had to give this to God. I am leaving out of town to be with my sick father in Indiana. I am feeling grateful that I will make it before Father's Day. Nice to see that the Owner did call me, Thanks.*** *** BSN RN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***To my surprise, the company response referred to my "old account." I have not had an account with Sexton Pest Control, so that indicates that this is just a BS political response, similar to the "bug letter" of railroad fameIt is tempting to continue this complaint, and perhaps some potential customers will view it and reconsider doing business with Sexton, but that would probably be just too time consumingTherefore, consider this matter resolvedThe issue of a Sexton van driver driving like a maniac is another matterIt's too bad I didn't have my digital camera with me!
Regards,
*** ***

Good Morning,I apologize for the issues with the double paymentsWe have recently moved to a new location and have been having serious issues with our new mail carriers at this locationWe did mail out your payment you should have received the payment by nowI can put a stop payment on that check
and have a new one mailed to you today or yo are more than welcome to come pick up the new checkUnfortunately I can not refund the payment to your credit card because we no longer use that credit card company to process payments, that is why we have to send you a checkI looked into the other issue about the auto paymentThe system shows no auto payments being run on your accountIt does show that two different payments are two cards were called inI did verify with the software company and there is no credit card information saved on your accountFeel free to call me at the office, ###-###-#### and we can arrange whatever delivery method you choose for the refund checkI sincerely apologize for the delay. Thank you, Kent S***

I spoke to a person from S*** todayThis is the 3rd time they are telling me they check is being mailedI have no reason to believe them this time any more than the last two times. Their office is on the other side of town and driving there to pick up a check is not an acceptable optionI asked them to overnight the check to insure it was tracked and would reach meThey declined to do soI will not consider this complaint closed until I have the check in hand, have deposited it and it has cleared

Good Morning,I made sure I drooped the check off in the mail yesterday. Please let me know if you do not receive the check by Friday,I will be sure that we find other means to get the check to you. Thank you for your patience. Kent S[redacted]

Hello,My office has been trying to contact the customer listed below. I have spoken with the billing department as well as the office manager. They have corrected the issue with in the account and this problem will no longer happen. I sincerely apologize for the frustration you have had with your...

account. I will personally make sure this is all taken care of for you and will not happen again. If you ever need anything please, I am always available at the office and I am happy to help. Thank you very much and have a great day. Kent s[redacted] Sent from my iPhoneOn Fri, Jan 8, 2016 at 2:18 PM, Kent Sexton III <[email protected]> wrote:Hello,My office has been trying to contact the customer listed below. I have spoken with the billing department as well as the office manager. They have corrected the issue with in the account and this problem will no longer happen. I sincerely apologize for the frustration you have had with your account. I will personally make sure this is all taken care of for you and will not happen again. If you ever need anything please, I am always available at the office and I am happy to help. Thank you very much and have a great day. Kent sexton Sent from my iPhone

Good afternoon,I sincerely apologize for the call you have received from us regarding your old account. I will be sure to remove your number from our logs immediately. I will also notify the company we receive our numbers from to be sure the remove all numbers from the do not call registry. I...

sincelery apologize for this and will make sure this does not happen again. Sincerly, [redacted]