Warehouse Service Center Inc

Review: I received a call from this company saying that our copier toner rate was increasing and I should sign the form to receive the curret rate for our toner on 3/25/13.Today, I found a return envelope in our office to a company called SCD Service Inc. When I googled it, I discovered this scam.Desired Settlement: I will be mailing the toner we received back with a request to not bill us and to discontinue all contact with our office. I would like to be sure that this is done and that there will be no repercussions to us from collections, etc.

Business

Response:

April 22, 2013 Revdex.com of San Diego RE: [redacted]To Whom It May Concern:PAGE 01/02 Warehouse Service Center Inc follows strict verification procedures prior toshipment of any merchandise. After investigation, we deny any wrongdoing. The order was placed in writing prior to shipment of merchandise. It was also verified verbally by our verification department. We have notified our vendor to look for thereturn of merchandise, and once returned, have advised them to void the bill. Wewill refrain from contacting this consumer in the future.Sincerely, [redacted] Customer Service

Review: This company called and represented themselves as the account we purchase toner through (we have a contract with Canon Canada) saying that the price had increased, and got our receptionist to order a toner at a ridiculously high price. The receptionist doesn't have authority to start an account with a new company, so I have tried calling for over 2 weeks leaving messages to ask them to cancel the order or to call me back. Today the package shows up, so we are refusing to accept it, but still no answer on the phone or a call back.Desired Settlement: Do not bill us for the toner that is being sent back and never contact us again.

Business

Response:

April 22, 2013 Revdex.com of San Diego RE:[redacted] To Whom It May Concern:Warehouse Service Center Inc follows strict verification procedures prior to shipment of any merchandise. Orders are confirmed both verbally and in writing prior to being submitted to our vendor for shipment. We have notified our vendor to look for the return of merchandise, and once returned, have advised them to void the bill. We will refrain from contacting this consumer in the future.Sincerely, [redacted]s Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards, [redacted]

Review: In December 2012 the company name Warehouse Service Center starting calling our office. They indicated to our office manager that they were from the company that supplies our multiple function printer with toner. The person who called incated that the prices of toner were going up and that an order should be placed to get "stocked up" prior to the prices increase. Our office manager was under the impression that this was a valid company so signed the confirmation fax and returned it on January 8, 2013. On January 23, 2013 3 toner cartridges were delivered to our facility. While review the cartridges and paperwork it was brought to our attention that the pricing on the cartridges was definitely higher than we normally pay and after checking with [redacted] and another regular supplier it was confirmed that the pricing was 3 times the price charged.Immediately following the delivery a bill arrived from a company named Canada [redacted] in Culver City CA. After a few conversations with the people at Canada [redacted], we have tried to find out how to return these toner cartridges and were told we had to contact Warehouse Service Center. Phone number given only goes to voice mail and no one ever calls back. At one point during a conversation with [redacted] at Canada [redacted] I indicated that the pricing was ridicously high. She called back, left a message, to ask for proof of where the pricing was lower as she might be able to do better. I left a message for her withindicating I was looking through websites and what the prices were. I have not heard back leading me to believe they know they scammed us and will not be contacting us again but may sent this bill for $1800 to a collection agency instead of letting us return the toner cartridges.Desired Settlement: We only want to return the cartridges to the sender at NO charge to us and to have the invoices cleared. We also want our company taken off any further call list and never contacted again.

Business

Response:

RE:[redacted] To Whom It May Concern:141001 Warehouse Service Center Inc follows strict verification procedures prior toshipment of any merchandise. After investigation, we deny any wrongdoing. Theorder was placed in writing prior to shipment of merchandise. It was also verifiedverbally by our verification department. Whereas it was explained that this was notsubject to return our vendor has accepted the merchandise back at it's facility, andthe bill has been voided .. We will refrain from contacting this consumer in thefuture.Sincerely, [redacted] Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Somehow our office ended up in some sort of contract with the mentioned company and [redacted]. I don't recall placing any order and no one else in the office has either. I've received the toner for my printers and paid invoices, all while being told on every phone call that, this is in fact the last of the shipment, last of your order, you will be taken off our call list. Yet every 2-3 months here they are again, calling to tell me there rest of my order is to be shipped. I have expressed my frustration to them about all this multiple times and today was told again that the 8 units I have left are in fact the last and now my account and order is closed since I've signed the Order Confirmation. I signed the confirmation out of desperation to have this account closed and be done with these people. Problem is, I have a signed confirmation from them back on Dec. 3, 2015 that the shipment I signed for on that day was final and that I was no longer under any obligation to them. YET here they are AGAIN with another 8 units to go out, and apparently this is the final one. I can't believe a word the company says, and they can't give me any sort of confirmation other than their word that my account/order is closed now and that they won't contact us in the future. I recorded part of my conversation with [redacted] today, where she says this is the last shipment and so on, but based on my past dealings with this company, they'll find a way around what she said and I'll have more toner on the way.Desired Settlement: I would like the company to cancel these last 8 units of toner, as I was told back in December that our order was complete and I have written proof stating I'm under no obligation to them. I have no need for the 8 units of toner, nor do we want to pay for any more. Our account with them is to be closed immediately with no further contact.

Business

Response:

As of March 8, 2016 we have reconfirmed with [redacted] that we did close all orders with [redacted] and we will have no further contact with [redacted]. In addition, we have put them on a do not call list and completely removed them from our systems. We have also spoken with our sales representatives in regards to no longer contacting [redacted].Regards,[redacted]

Review: This issue has been continuing for several years. It involves the purchase agreement of toner for a copier. My position is that I have fullfilled that agreement and no longer is obilgated to purchase any more toner from them - they disagree. They insist that I have to purchase two more toners to complete the agreement. This is the very same thing they told me last year. I was also informed that if I don't purchase these two toners - they will back invoice for more than $1000.00 for the other toners that I previously received years ago. This purchase agreement was initiated in 2002, when I purchased the present copier. I know that I have purchase a case of 6 toner from 2002 to present and that I am no longer obligated to purchase more. This issue comes up about once a year and I am now done with trying to reason with them. Everytime they call they tell me this is the last time/shipment but is is not true. It is nothing more than a scam and I would appreciate any help you can give to resolve this situation.Desired Settlement: Close the account, a letter which states that the 2002 purchase agreement is complete and no further obligation or contact will be made by this company.

Business

Response:

Warehouse Service Center, Inc.

525 N. Andreasen, Escondido, CA 92029

November 14,2013

RE: [redacted]

To Whom It May Concern:

Upon investigation, we found that there is no open accounts with this consumer.

We have no records of letter from 2002 and see no purchase agreement for this

consumer. Warehouse Service Center follows strict verification procedures.

We show that the last time this consumer ordered supplies, it was confirmed by two

separate verification departments prior to shipment. The bill was paid voided when

the consumer returned the supplies to our vendor.

We will add this consumer to our Do Not Sell List and refrain from contacting them

in the future.

Sincerely,

Customer Service

Review: Unfortunately we fell for this scam once before. The female sales rep always referred to me as "Miss [redacted]". The sales pitch led us to believe that if we purchased x number of cartridges we would be guaranteed a discounted price for each of the cartridges. After we received the first shipment we forwarded a cheque for the invoiced amount. A few weeks later the same sales rep contacted me again asking me to sign faxed shipping form authorizing Warehouse Services Centre to send another shipment of cartridges at the discounted price. After explaining to the rep that we had found a local supplier who carried Xerox cartridges in our area at a lower rate and that we were no longer interested in their services; the rep informed me that we were committed to x number of cartridges. Reluctantly we accepted the explanation, but explained that we wanted to pay the balance and be done with our alleged "contract". The rep informed us that the shipment would contain an invoice with the remaining balance on our account, along with a second installment of ink cartridges with one shipment remaining. The rep explained that not all ink cartridges were being shipped due to a limited shelf life on the product and did not want the product to go to waste. Once again I asked the rep to confirm this was the remainder of our balance, which she confirmed. However this morning I received a package via Purolator containing 4 ink cartridges and an invoice for the amount of $3141.00 USD. According to the Terms and Conditions on the back of the invoice we can return the merchandise with authorization within 3 business days of receiving the product. When we were asked to sign the alleged authorization form no Terms or Conditions were disclosed to us. When we call to resolve the issue we are given the run around. I spoke to a lady at [redacted] named [redacted] and informed her we would be returning the product and would not be remitting payment, the same day we received it.Desired Settlement: That Warehouse Service Center accept the returned merchandise which is unopened and void the invoice. Also that Warehouse Services Center or [redacted] never again contact [redacted] Ltd.

Business

Response:

September 26, 2013

Revdex.com of San Diego

RE:[redacted]

To Whom It May Concern:

Warehouse Service Center Inc follows strict verification procedures prior to

shipment of any merchandise. Orders are placed in writing prior to shipment of

merchandise where terms are agreed upon. As is their right, this consumer

canceled this order within 3 days and this transaction has been closed.

We disagree with the statement by the consumer. After investigation, we deny any

wrongdoing. The order was placed in writing prior to shipment of merchandise.

There was no partial shipment, nor anywhere where it said a balance was owed.

We have already complied with the consumers wishes and have already advised our

vendor to void the bill. We will refrain from contacting this consumer in the future.

Sincerely,

Customer Service