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Reviews Wargaming America Inc

Wargaming America Inc Reviews (98)

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Apparently due to the glich where I sold turrets, tracks, these type of modules etc, one at a time, you did not record transactions, and I did not get silverthe modules were not associated with any tank I still had, and were just junk in my depotAs I keep saying values were around slightly less than 200kI do not have any mod installed on my system, fyi, unsure If I will use some approved mod or not in the future, but If mods are an express excuse not to do a comparative study to see what is missing in the glitch, (If I am missing modules, comparing the past to the present will highlight these, and your records do not show you sending me payment is what you owe) You are not doing ANY comparison, just merely spitting out a record of transactions and I am telling you that your system failed to record and transactThe only way for you to know the difference is a comparative study, and you seem to not be agreeable to do that, so I personally would just drop the issue if you will credit me say 190k in game currencyI already know what your abilities are, and Im not going to accept sorry we cant as some form of answerI am only aggressively acting about the issue, because I spent money, and used some of that money/converted credits to do some of those item purchase transactions or in lieu ofAnd based on your communications through your ticket process, and whats transpired here, you do not seem to be unclear, about my claim of losses, just that a simple batch search of recient transactions is all you seem willing to do in order to look for evidenceTaking peoples money, and then saying im sorry repeatedly without resolving an issue, appears to be a pattern with your companyI am a commander of people in your game, and part of an organization of close to 700, and many members have this sort of opinion of you, its not just me.
I cant really understand, why you are being hard about this issue, and I did not start getting irate, until it became obvious that you were appearing to welch on delivered goods and keep my moneyI have been spending money with you monthly, every month going back a while now, because It appeared you were trustworthyNow it appears you might not be, I do expect to recover my loss, and if this issue does not resolve I probably do not have to say how it will affect my spending in the futureIts pretty much up to youIf a comparable study is too demanding for your techs for whatever reason , and due to this you choose not to just give me credits less than 200k, I will not see my way clear to resolve, since you are unwilling to refund moneyI am not asking for a free hand out either, because I paidI have made 120k off ONE battle, in my lowe, so we are talking about very small details here, but over time I have lost a bit here and there with your glitches and unwillingness to recomp, its an ongoing issue since I started playing the game, its just the second time I spent money and resulted a loss on your glitch, I did not go into million my clan lost in a series of wars that failed when your audio dropped, but I did start to develop an attitude, because your techs continued to tell me there was no glitch, while closing tickets in my face when we lost audio to people in different states, and two different countries at the same timeTook or tickets being slammed closed in my face, until you even stopped denying you had a glitchAt that point I should have determined that prehaps you were questionable with regard of comping losses incurred in glitches, but I gave in and continued spending money yet again, after a loss was not repaidGet it out of your head, that we are looking for handouts, or that we are bogging down your tech support looking for replacementsWe expect to get what we paid for, and that is the nature of your beastAnyone can go to your twitter account, and look at the shear volume of glitches you acknowledge in a average week, to offset anyone at WOT trying to convince as with me personally, that in years he never had one glitch.
I am not going back and forth with thisYou areIm asking for credits, you can settle this with 190k, which due to your devaluement of these modules you actually are neting 190k (50% on resale of used modules, where my gross loss is around 380k from new in game purchase)I dont think its unreasonable for you to either just give me the 190k in silver to stop the never ending standoff, or analyse my inventory comparatively for scrutany as to what you did not pay out for whats not there

Initial Business Response /* (1000, 5, 2015/07/08) */
Dear Mr ***,
Thank you for contacting us
We did not locate a ticket from the email address associated with this report
We do apologize for the inconvenience of the recent Humble Bundle sale and have taken steps to correct the errors
made on our behalf
For more information regarding the final outcome of the Humble Bundle sale, please visit the following link for a message to the community: http://forum.worldofwarships.com/index.php?/topic/XXXXX-humble-bundle-update/
Again, we do appreciate your business and apologize for the recent inconvenience
If this issue has not been resolved to your satisfaction, please do not hesitate to contact us at our customer support site: https://na.wargaming.net/support/
Thank you and happy gaming!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that the planned resolution nvolving their plan for compensating n in the form of a gift in the "coming weeks" is satisfactory to meI th am wargaming for responding promptly and with courtesy.Sincerely, *** ***

Complaint: ***I am rejecting this response because: I do not understand how to use there system, I tried twice and failed, they know I want my money back so please ask them to refund it thank you *** *.Sincerely,*** ***

Complaint: ***I am rejecting this response because: The language on their website does not state there is any conditions that "certain" premium content/vehicles are not available to purchase with in-game gold Where does it state that certain premium content is excluded in the following sentence: "Another important element are Premium vehicles, which are not included in the Tech Trees and can be purchased for in-game Gold or in the Premium Shop." It does not It's and deceiving advertising It would take them minutes to see that I did indeed purchase these gift cards, add the premium vehicle and then subtract the amount of gold from account I guess a full Attorney Generals complaint, which will get escalated to hire management is required Shame on wargaming to not do what it should, and correct the issue so they are not exposed to other complaints like this
Website copy:
URL: ***
-----------------
World of Tanks is a free online battle gameOne can download the game client and become part of large-scale tank battles in under a minute after startingA player will fight legendary vehicles of World War II, and test tank prototypes that never left the drawing board.Tenacity and good combat skills will allow you to upgrade vehicles of any type and level, without spending a dimeHowever, a small financial investment - microtransactions - can give you an excellent opportunity to make your gaming experience not only fun but also more comfortableWhen you pay real money, you get special in-game currency - Gold, which simplifies leveling up your vehicles.So what can you get with Gold?
Premium AccountThe most important thing that Gold is used for is to buy a subscription for a Premium Account, which allows a player to research desirable vehicles quicker and to save time on its purchaseIt gives more Credits and Experience per battleIt is a great deal as the profit after paying for repairs and ammo increases two- or threefold, depending on your performance in battle (amount of damage, destroyed enemies, base captured/defended, enemies detected, etc)You can buy Premium Account for one day, three days, a week, a month (days), half a year (days), or a year (days).50% more Experience per battle50% more Credits earned in a battleAn updated, cleaner GarageConversion of Gold to Game CreditsSometimes players do not have enough Credits to buy new vehicles or modulesOne way of getting more Credits is to participate in more battles and earn more CreditsThe second way is to convert Gold into Credits and then buy the desired vehicles, modules or equipment which is certainly easier and quicker.Experience ConversionOnce a vehicle is fully researched, it acquires the 'Elite' status, which means that all its Experience will be accumulated after each battleUse Gold to convert this experience into Free Experience and you will be able to use it for upgrading any other tank!Premium VehiclesAnother important element are Premium vehicles, which are not included in the Tech Trees and can be purchased for in-game Gold or in the Premium ShopThese vehicles cannot be modified, they have no heavy guns or impenetrable armor but they are a good way to make profitWith good tactics, they can earn large amounts of Credits and Experience, the latter then can be converted to Free Experience with the use of Gold.Crew TrainingTanks can be bought with or without crewThe abilities of your crew depend on the efficiency of your tankIf you buy your tank with crew, you can choose between three crew training options: Rapid course (Training level at 50%) for free, Regimental school (Training level at 75%) using Credits and Tank academy (Training level at 100%) using GoldYour tank will be most effective with a crew trained to 100%
Sincerely,*** ***

Complaint: ***I am rejecting this response because:the first was one was taken off the same day and my account was never sup;ended after I had talk to someone and the second one was was the same event except I ask them to show me proof of what program I was using because I haven't use anymod at all since the only thing was xvm I used the first time they want s me to except them wiping my account when there is money involed I told them I did use no such mods and they did help resolve the p;roblem when I tried to call them they do not answer I stat they show proof of mods or unlock my account they refused I asked they to call me so I can talk to someone still no reply so I don't except offerSincerely,*** ***

Complaint: ***I am rejecting this response because: It is sad to see that Wargaming lacks the integrity to tell the truth about its monetization scheme It's created a "pay to win", "casino-like" product that puts profits first, before sportsmanship Wargaming's staff are associated with a part of the world known for its doping scandals and institutionalized corruption As I said before, through personal experience with more than 30,matches, I have observed an unbalanced, non-random matchmaker that rigs losses -especially at higher tiers (tiers which, not coincidentally, are by default associated with higher costs in terms of credits, and higher player expenditures on the game) Note, losses do directly map to increased charges to the consumer, and revenue -because more losses in turn cause users to buy more credits Most importantly, my own assertions are validated, to a tee, by several third parties found through a simple "WOT rigged" google search: like: ***Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/16) */
Greetings,
The player provided Support on separate occasions an email address and dates showing he registered an accountThe player is stating he has played on this account and has progressed through the gameUnfortunately the email and
username the player continues to provide shows no progress at allNor does it appear that the player has ever logged into any of our products from that username/email log in
The player continued to provide us with the same username and email address
He stated he was playing in the World of Warships beta and was unable to log in back in SeptemberThe information he provided us in the screen shots was just the wargaming.net account log in screenThis was information we could not use
The player did create an account on 9/of this year, which was the same date he submitted his ticketThe problem is he has never logged in to that account or played any games with that account
Over the course of tickets, he has provided us the same information even though we have let him know we don't show any activity on that account and that the account was created the day he opened his first ticket
The player did not provided any information on other accounts he might have used
We were unable to assist him further as we had exhausted all possible avenues with the information he provided us
Thank you for your time and please let us know if you need anything else
Initial Consumer Rebuttal /* (3000, 7, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** ***To the Revdex.com agent who is reading this let me outline exactly what total contradictions and how Wargaming is proving themselves wrong
1) they say my account has shown no progress at all
this shows that they haven't even read my tickets well as my account with progress had DISAPPEAREDI could not create a support ticket without having an account with the same exact username and password ** a) submit a support ticket and b) prove my account has been deleted
2) wargaming claims that I have provided no other information THIS IS A BIG ISSUE WITH MULTIPLE PARTS
a) they claim I ONLY PROVIDED the log in screenthat is absolute ***I had provided not only that to prove I couldn't log in but the VERIFICTION EMAIL of JUNE proving they were lying
b) also they say evidence was unusablethis is also liesthey themselves admitted that the evidence did prove that I had an account (i have screenshots of tickets) the only issue was there was not evidence to prove I owned the ships I claimed to have
c) they IGNORED THE KEY EVIDENCE TO PROVE I HAD THE SHIPS and IN THIS REPLY AS WELL THEY IGNORED AND LIEDI had provided them with images from a texting app called SNAPCHAT that had pictures of my COMPUTER SCREEN playing the game with my brown skinned hand in it to prove it isn't fakeThese screenshots would prove I myself have owned these ships before my account got deleted
d) to elaborate in the (c) point about the screenshots: Wargaming admitted that my account had existed before my second time creating the account 9/or whatever but they could not give me the ships without evidence I owned them (videos, screenshots)I discover I had photos of me playing on my phone that I had completely forgotten about so I reopen a 3rd ticket in order to get my ships backWargaming denied me claiming I had "no new information" when I did they just blatantly ignored it___________
in all I am so upset that wargaming would lie as if I am some dumb person who doesn't realize he is fooledI have spent from September (3-MONTHS) fighting for my ships and if that doesn't show I am serious about losing my account and getting my ships back, my evidence clearly shows I should get them backI am completely disappointed at the level of customer service and how little wargaming cares about how their customer feels when it is THEIR FAULT AND IT DOESN'T EVEN COST MONEY TO FIX IT!!!! Please all I am asking is for you to press ONE BUTTON and give my ships back please
Final Business Response /* (4000, 9, 2015/12/08) */
Greetings,
We have submitted a full response to the players complaint in the attached document
Please let us know if there are any additional questions
Thank you and have a great day!
Final Consumer Response /* (4200, 11, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not my place to determine why the day rule did not workMaybe if the account was deleted randomly the day rule never took effect for my usernameAll I know is that my account was deleted and wrongly not given backIn the email screenshots I submitted I did not hide anything the pnly things blacked out are personal info such as contactsand chats with friends and family who do not wish to be revealedNevertheless I will create a new ticket with the full email confirmation to prove thisI would appreciate if you would expedite the processing of my ticket so I dont spend another month with a new ticket
Another key point: wargaming HAS OFFICIALLY RECOGNIZED MY ACCOUNT WAS DELETEDthey have suspiciously changed there stance on this Revdex.com conplaint and I have screenshots of a conversation with a wargami specialist to prove itHe said that quote "i do not doubt your accound was deleted but I cannot send a player to the upper tiers of multiple tech tree lines without proof" if u wish I can send u the screenshots
I am very bothered as it seems that even Revdex.com cannot do anything and wargaming can continue to lie and steal instead of fixing a problem and giving back items that dont even cause th a financial loss

Good afternoon,
We are writing in response to Mr*** concern about digital goods that were recently available for purchase in our premium shop.
As previously stated, this vehicle was originally offered in the past and was declared it would never be available for sale againHowever, the decision was made to allow it to be purchased for a very limited span of time again this yearBelow is a statement made by Wargaming regarding its sale. “Over the past years we have grown a large community of tank collectors and with this in mind we decided to extend the opportunity to purchase this unique tankWe understand this is different from our original statement but we believe expanding this opportunity to more players is the right thing to doWe will send original owners an additional gift to thank you for your dedication to our game over all these years! Please stay tuned for more info.” Players who purchased the vehicle during pre launch will be given a special gift as a thank you for being one of the original purchasersInformation regarding the gift Mr*** will receive will be announced in the coming weeks. As far as the player’s request for a refund, we do offer refunds for digital purchases, provided that those goods have not been used or spent within the gameIn order for this player to receive a refund on his purchase, the vehicle in question must not be usedIn this case, the vehicle has been used since its original purchase, so we will not be able to provide the player with his refund. In addition, Wargaming retains ownership of all digital content and the right to make changes to any of our items/content at any time as described under Section of our End User License Agreement:
Patches, Updates and Changes
From time to time, we may need to:(a) deploy or provide patches, updates, additional content or other modifications to the Software (for example to enhance online gameplay, to add new features or to resolve software bugs); and(b) remove or suspend access to particular features, content or other parts of the Game. We need to take the actions referred to in section automatically in order to keep the Software and Game running efficientlyIt is therefore not practicable to ask for your approval or even to notify you before we take these actions and you confirm that you consent to us taking these actions without your prior approval and without any prior notice. Regards,
Wargaming Customer Relations

Initial Business Response /* (1000, 6, 2015/06/18) */
Dear Mr***,
Thank you for bringing this matter to my attention
It is unfortunate to hear of the inconvenience you experienced with your recent player experienceAt this time, I am unable to locate your inquiry within our ticket
systemCould you please provide us with the ticket id of your inquiry? You may log into the Support center to locate your ticket inquiry through our Support page here: https://na.wargaming.net/support/
I look forward to your response and hope that we can find a speedy resolution
Initial Consumer Rebuttal /* (3000, 8, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is amazing that, since they keep your tickets on file, that this is the second time that they have told me that they couldnt find a ticketThe last time they said no tickets existed yet I replied with or more ticket numbersThese folks cant even keep track of their own system of filing customer support ticketsPerfect example of why I file these complaintsI didnt file a ticket with war gaming in this instance because the tickets always end up the sameI get told my sanction was warranted, case closedThese folks arent going to sanction their friend at the next desk for simply making a customer mad or treating them poorlyI mean gosh, the customer will live thru it, right?? This matter has been brought to your attention many times, thru your reporting system and thru complaints filed here with the Revdex.comIt is about time you did something about making sure your customers are treated with respect and that your rules are enforced with regularity and total impartiality
Final Business Response /* (4000, 19, 2015/07/26) */
Dear Mr ***,
Thank you for your recent reply
We have looked up the account in question with the details provided and can see that our support staff has removed the restriction placed on your account as of June XXXX XX:XX
As for the reason of your suspension, our notes indicate that you were insulting a moderator and disputing a moderator decisionIn the future, I kindly ask that you submit a customer support ticket regarding these actions and ask that your ticket be forwarded to a manager instead of approaching the moderator directly
In regards to your question of moderator BIAS, I can see that another player in chat, while being disrespectful, was not actually breaking our rules and thus was not punished by the moderator on duty
I understand that there may be players that walk the line in regards to our rule system, however it is best these players be reported, either to a moderator, customer support, or in certain circumstances a community manager, instead of taking action yourself
I will be bringing this information regarding your suspension, the other player, and the moderator to the appropriate manager in order to improve our practices in the future
Should you have any further questions or concerns please send us a message at https://na.wargaming.net/support/
Final Consumer Response /* (4200, 21, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The other player in chat was clearly, very clearly violating your rulesI did not insult or dispute anything your moderator did, I simply asked him why he wasnt taking action against those in the chat roomNo where does it say it is a violation to private message a moderator and ask for help or attention to an issue in the chatIs this really how your company runs business? Penalize those of us who ask your moderators for help, ask them to pay attention, ask them to do their jobs? The other player was insulting people and that is a direct violation of your eula, which your moderators enforce at will instead of with regularityyears I have played this gameyears I have watched this same behavior go onyears Ive filed tickets with your support staff about it to no availYou do nothing to penalize the moderatorsI will remain a customer, and I will keep demanding fair and unbias application of your rulesEverytime I see otherwise, we will end up here, eventually ending up with my states attorney generals consumer affairs divisionWhile all your other players may sit back and tolerate behavior like I see from your employees, I will notI will be the eyes in the sky, count on itAs I know you will do nothing more than you have done here, there really is no need for any further response

Initial Business Response /* (1000, 7, 2015/07/23) */
Dear Mr ***,
Thank you for your continued patience
We have contacted our networking team regarding your latency issue and have been notified that this issue lies outside of our domain of control
The hop in question where your
connection to our servers begins having issues is IP address ***, which is owned by Comcast
As Comcast is your internet service provider, we highly advise that you notify them of your connectivity issues in order to get this issue resolvedFor more information about contacting the owner of this server, please see the following link: http://***/
Unfortunately, there is little our customer support can do to assist in this scenario
In regards to your premium time, I am more than happy to compensate premium time on your account dating back to the day you opened ticket# DGT-XXX-XXXXXAs for the IS5, I am unable to compensate this vehicle to your account as only a limited number of clan wars participants were eligible to receive this tank, and I apologize that you were unable to participate
I would like to again apologize that there is not much we are able to do regarding your latency issues and hope that some resolution can be met with your ISP in the near future
Should you have any further questions or concerns, please do not hesitate to contact us at https://na.wargaming.net/support/core/Default/Index
Initial Consumer Rebuttal /* (2000, 9, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear Mr***,I understand you do not agree with our correspondence with you regarding changes to the spotting mechanics for World of Warships after patch You stated the selling point for the vessels, An Shan & Blyskawica, were dependent on this previous mechanics for spotting vessels while taking enemy ships under fire.As mentioned before, Wargaming can update its content at any given time to provide an enjoyable experience for all of our playersHere is the section of our EULA covering this point:Patches, Updates and ChangesFrom time to time, we may need to:(a) deploy or provide patches, updates, additional content or other modifications to the Software (for example to enhance online gameplay, to add new features or to resolve software bugs); and(b) remove or suspend access to particular features, content or other parts of the GameWe need to take the actions referred to in section automatically in order to keep the Software and Game running efficientlyIt is therefore not practicable to ask for your approval or even to notify you before we take these actions and you confirm that you consent to us taking these actions without your prior approval and without any prior noticePremium vehicles/vessels can be refunded provided they are not used in battleHowever, the two ships listed were used in battle and are not eligible for refunds.Regards,Wargaming Customer Support

Initial Business Response /* (1000, 5, 2015/09/15) */
Dear Mr***,
I have performed a thorough investigation into your tickets and I apologize that you are not happy with the level of service you have received
I can see here that you have been a World of Tanks member since beta
and it saddens me that you are no longer enjoying our products
As you are aware, many aspects of the game has changed throughout the past four years and I apologize if we haven't been able to get it right, however our developers are constantly working to improve upon our game and maybe a future update will bring back your interest
I'm aware that you are asking for a full refund on items purchased through our services, however as you have used these items, we are unable to issue a refund and kindly ask for your understanding
I will be addressing this issue further with the appropriate departments to see what can be done in your situation ask that you continue your correspondence with us in ticket #VFE-XXX-XXXXX
Should you have any further questions or concerns regarding this issue, please feel free to contact us through the Revdex.com or through our customer support center at your earliest convenience
Initial Consumer Rebuttal /* (3000, 8, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They aren't accepting that game mechanics are broken and causing game breaking problems in the gameAlso They haven't even touched the fact that there auto-banned system isn't even working properly and their "in-game reporting" system they ignoreI don't accept their response and they won't talk to me any further without having legal representation talking to their legal counsel
Final Business Response /* (4000, 10, 2015/10/02) */
Greetings,
It seems there are some concerns over our mechanics that you're unhappy with, and because of that you're requesting a refund of everything you've ever purchased from our Premium shop, and then finally you'd like your account deleted
Before we let you know what purchases you can and cannot have refunded, we'd like to know your in-game name and the ticket ID you were assigned when contacting our Support department! Please keep in mind however that any vehicles and/currencies used cannot be refunded, as stated in our Terms of Service and summarized by our knowledgebase article here:
https://na.wargaming.net/support/Knowledgebase/Article/View/156/21/can-i-get-a-r... /> Please keep in mind that our game is extremely technical, with a plethora of data that is calculated on our own servers (none of the calculations are done on our player's PC's, so all their computers are doing is rendering the graphics)We've noticed that you stated that our Penetration, Spotting, and Matchmaker mechanics are brokenPlease note that we have our Development and QA team test these mechanics frequently to ensure they are working properlySince Customer Support cannot implement changes to these systems directly, your voice is best heard on the forums, where our Developers can utilize it for feedback
In regards to our automated team killing system, please know that every time you damage an allied vehicle, you have a team-damage rating that increases only when you deal damage to alliesThis rating goes down the more you deal damage to enemy vehiclesWhat could have happened is that you were dangerously close to getting your account sanctioned and that accidental hit to your ally may have brought you past that line, however the other player that destroyed your vehicle may have never hit an allied vehicle in their time with usIf you have some sort of evidence demonstrating that our team killing system is working incorrectly, please provide it to us and we will assist you as best we can
Once we have the information we need, we'll be able to continue and see what options you have for a resolution
Thank you for your time and cooperation! We hope you have a wonderful day."
Final Consumer Response /* (2000, 12, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I want a total refund of the premium vehicles and garage slots that I bought using gold at 50% of the standard price at which I bought a few while on saleSo I accept refund even at the sale prices of the pastAlso I have sent replays in to you guys showing failure of your mechanics and refused to even talk about themMy User name *** so that you can delete my account as seeing I will never buy or use any products that are put out or endorsed by Wargaming

Initial Business Response /* (1000, 5, 2015/12/31) */
Greetings,
Wargaming America offers free name changes to anyone whose in-game name contains their real name or emailWe would be more than happy to offer this player a free name change
The player says that they created a ticket but are
unable to locate the ticket or the history of the ticketIt's likely that something went wrong during the creation of the ticket, and that it was never properly createdIf the player submits another ticket requesting a name change we can help them through our support system
Wargaming Support looks forward to hearing from this player and helping them change their name so that they can feel comfortable while they play our games
Sincerely,
Wargaming Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While the process of changing my name is ongoing via Wargaming support, I have no doubt that as indicated by their response the ticket just simply didn't go throughThey have responded to my ticket, and are assisting me with the name changeThis is enough for me to close the concern

Dear Mr***,I’m sorry you are having problems accessing our Customer Support PortalI’m not sure of the exact issue you are experiencing but want to offer some suggestions to get you in contact with our support staff for assistance Clear your Internet browser cachea On Google Chrome - On your browser toolbar, click More More Tools Clear Browsing DataIn the "Clear browsing data" box, click the checkboxes for Cookies and other site data and Cached images and files.b On FireFox - From the History menu, select Clear Recent History...I From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.ii Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.c On Microsoft Edge - From the History menu, select Clear Recent History...I From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.ii Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items Once you have done this, please click on this link:***This link will connect you directly with our support staff and we can assist you with recovering your account.Please try these methods to get in contact with us to get you back into the game.Sincerely,
Wargaming Customer Support

Greetings,
It sounds like this user is experiencing latency issuesWe would be happy to assist him through our ticketing systemI also see that the user “wrote us two times and got no answer.” I have checked the account associated with their email address but do not see any ticketsThe
user can submit a ticket here:
***
Once they create a ticket they are welcome to reply here with their ticket number, so we can ensure their ticket is answered promptly
Sincerely,
Wargaming Customer Support

Dear Mr. ***,
In May, an issue occurred with our contact list/chat service preventing players from forming platoons and clan leaders in recruitment and communications activitiesOur developers and engineers worked diligently towards finding the root cause of the problem, but it proved
difficult, as some players were reporting a problem but others did not experience any outages or disruptions with their contact list/chat serviceOnce they were able to isolate the issue affecting all players, a resolution was worked on and deployed on 6/22/that restored the service for all of our players.If you haven’t done so already, please log into your World of Tanks game client to confirm your contact list has been restored to its viewFor further assistance, please reach out to our Customer Support department using the ticketing portal.We apologize for the inconvenience and hope to see you back on our battlefield soon.Regards,Wargaming Customer Support

Initial Business Response /* (1000, 5, 2015/04/22) */
Dear Mr***,
Thank you for bringing this matter to my attention
It is unfortunate to hear of the inconvenience you have experienced while contacting our Customer Support departmentUnfortunately, I am unable to provide you with
further information within this report due to our privacy policyHowever, I would like to inform you that the information regarding this matter has been addressed through your customer support ticket (XXB-XXX-XXXXX)Please log into the Support center to review the latest status of your ticket inquiry through our Support page here: https://na.wargaming.net/support/
If you require assistance with any other issue, please don't hesitate to contact our Customer Support department
Thank you for your understanding

Complaint: ***I am rejecting this response because: Wargamings response attributing the re-sale of this "unique" collectible item doesn't coincide with any known laws of business, regulation, or governanceThis item by war gaming a own admission was created and sold as a unique collectible in exchange for customer purchase and is in fact a digital creation of art by us codeAs such it is not subject to clauses in the law concerning wear and use as it's impossible to do so by anyone other than war gaming itself (artist)
As this tank was marketed to collectors as a unique purchase upon offer with a fixed set of sale conditions and a time restriction for purchase this demonstrates it is a limited edition special to that sale as war gaming themselves in their statement agree.
As collectibles only hold value based upon their scarcity and initial sales priceTo re offer the collectible constitutes deflation and degradation of the value of the collectible War gaming has responded by offering first purchasers a "gift" which constitutes zero compensation for this loss as it gives no lasting relief to these owners Their gift is to give these players a non unique "booster" that both expires by use and by dateAs most original players with this collectible may or may not continue to play war gaming product world of tanks they will never receive or be able to use this gift if they fail to play the game before the expiration date
as this purchase was for a permanent objectCompensation needs to be in the form of an equal value or one that recovers the rarity or value of the purchaseSo therefore taking away a vehicles collect ability by re offering it for profit can not be compensated unless either the sale is rolled back or a tangible non expiring gift is given to equalize the loss
players purchased this tank for $yet April sale offered the vehicle for less than this value via its *** serverWhich further deprives the tank and the purchase of the tank by prior players
I hope sincerely that war gaming will take another look at this gift program and remedy the 1000's of players that now stand at a loss as a result of their poor marketing decision.Sincerely, *** * *** ***

Initial Business Response /* (1000, 5, 2015/07/08) */
Dear Mr***,
Thanks for contacting us
Unfortunately, we cannot find any ticket submitted by your regarding this issueIf you have not done so already, please feel free to create a support ticket here:
https://na.wargaming.net/support/
Please note that if you've purchased the Humble Bundle package, you should have received the package in full
Thanks for your patience regarding this matter!
We look forward to assisting you again
Initial Consumer Rebuttal /* (2000, 7, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally agreed to honor their past dealStill a very shady company

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