Wargaming America

Dear Mr [redacted] , In May, an issue occurred with our contact list/chat service preventing players from forming platoons and clan leaders in recruitment and communications activitiesOur developers and engineers worked diligently towards finding the root cause of the problem, but it proved difficult, as some players were reporting a problem but others did not experience any outages or disruptions with their contact list/chat serviceOnce they were able to isolate the issue affecting all players, a resolution was worked on and deployed on 6/22/that restored the service for all of our players If you haven’t done so already, please log into your World of Tanks game client to confirm your contact list has been restored to its viewFor further assistance, please reach out to our Customer Support department using the ticketing portal.We apologize for the inconvenience and hope to see you back on our battlefield soon.Regards,Wargaming Customer Support

Complaint: [redacted] I am rejecting this response because:Revdex.com Here is the information they requestedMy user name is [redacted] on the Playstation Please have them review my username history and contact me when you have reviewed it and are willing to work with meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Dear [redacted] , We've confirmed that you've been credited the bundle in full, however, you have not logged in to the game to receive your items Feel free to log in and check that you have your itemsIf you have not been credited, feel free to contact us here: https://na.wargaming.net/support/ Thanks for working with us, we look forward to assist you again

Greetings, We are pleased to report that we were able to reach out to the player through our ticketing system and the matter seems to have been resolved positively for everyone involved We hope that they continue to play and enjoy the game for a long time to come! Sincerely, Wargaming Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Dear [redacted] , Thank you for contracting us! Unfortunately, we did not find any ticket submitted by you regarding this Humble Bundle inquiry, but we did find a user with the same exact email name, we believe this to be youThe user has been credited the goods purchased from the Humble Bundle situation alreadyIf this is not you, please feel free to create a support ticket here: https://na.wargaming.net/support/ Please note that if you've purchased the Humble Bundle package, you should have received the package in full by nowAgain, you can send in a support ticket above if you have not been credited Please feel free to submit a ticket and update us with the status of your inquiry We look forward to assisting you again

Hey Player, We'd like to look into this further, but to do so we will need your ticket number(s)Please send those over and we will review the situation and see if there's anything we can do Sincerely, Wargaming Customer Relations

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Dear Mr [redacted] , Thank you for contacting us We have reviewed your ticket (#VUC-XXX-XXXXX) and can see that this issue has been resolved to your satisfaction We do apologize for the inconvenience of the recent Humble Bundle sale and have taken steps to correct the errors made on our behalf For more information regarding the finale outcome of the Humble Bundle sale, please visit the following link for a message to the community: http://forum.worldofwarships.com/index.php?/topic/XXXXX-humble-bundle-update/ Again, we do appreciate your business and apologize for the recent inconvenience Should you have any further questions or concerns, please do not hesitate to contact us at our customer support site: https://na.wargaming.net/support/ Thank you and happy gaming!

Complaint: [redacted] I am rejecting this response because: iv done all that all you keep tellin me is to stop contacting customer service about the issue Sincerely, [redacted]