Waring Products

This complaint is directed to Waring Products.  We will contact [redacted] and request a replacement of the consumer's blade in seven days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Waring Customer Service was contacted and we are advised that they are waiting for consumer to submit her purchase receipt for proof of warranty.  Contacted consumer who states the purchase receipt was stolen in a house burglary in [redacted]  As a gesture of goodwill Waring Products will...

replace the toaster on a one time only basis.

Review: I received a Waring Pro waffle maker as a gift. The waffle maker broke and given that it was fairly new (1 yr 1/2) and fairly expensive, I contacted the Company to ask about warranty or repair for their products. The waffle maker gets very hot while in use and the back covering for the cables is plastic. I believe this plastic part cracked off because of the heat. Making this a poor design. When I called and explained this, a woman named [redacted] was very nice about the whole thing. She told me that the machine was still under the 2 year warranty and she gave me very detailed instructions: write a letter with your name and address, the time you've had the machine, and the reason you are mailing it in. She also told me they would most likely replace it due to the nature of the damage. I mailed the waffle maker with signature confirmation on Friday May 23rd. The waffle maker was received and signed for at 10am on Tuesday May 27th by [redacted]g. I did not hear from the company about a a replacement so I contacted [redacted] on Thursday May 29th. She told me nothing was received under the name, she told me I would have to call back with the name of the person who signed for it. When I called back she told me they received my shipment but the content in the box was not a waffle maker but a broker laptop. I believe the company is lying in an effort to not replace the waffle maker as they should have based on their warranty. The company received my box as it was shipped (no obvious damage to the box, the tape was not broken or re-taped), the post office said it was delivered in 2 business days over memorial weekend giving little time for the package to have been tampered with, and there was no notes stating the box was damaged when delivered (as is their protocol). Therefore, I believe the company received the waffle maker and is simply refusing to replace it by lying. They refuse to deal with me any further and have simply stated I must pay shipping if I want the broken laptop mailed back to me.Desired Settlement: I would like Waring Pro to replace the waffle maker that was mailed to them, per their request (as stated by their employee [redacted]) based on their warranty and which was signed for in an intact box by their employee [redacted]g.

Business

Response:

Waring Products requested Miss Munoz to return the subject wafflemaker to them for replacement. Her pkg. was received & opened. The box contained a lap-top computer rather than a wafflemaker. The consumer was sent a ltr. advising that we received the incorrect product & advised the consumer we would rrtn. the computer at a cost of $18.71. The box & contents were photographically documented by Waring. Subsequent to your complaint received 6/4/2014, the undersigned contacted Miss Munoz & spoke with her today. She relates that she went to the Post Office to discuss the shipment with them & it was suggested that her box & another box may have come open during shipping and the wrong article was placed in the boxes & shipped to the address shown on the box. As a gesture of good will we are shipping a replacement wafflemaker to Miss Munoz. She is happy with this final resolution.

PLEASE NOTE - I have previously requested that Revdex.com remove the name of Thomas Kilby from the Waring Products profile and note that it is still listed. Please contact Jeanne Mecka or Susan Berman to coinfirm this as we have a telephone review of our dealings with the Revdex.com of CT. this morning.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10075644, and find that this resolution is satisfactory to me. Pam Keegan from Waring Pro contacted me and after I explained to her what had happened she offered to replace the waffle maker that I originally mailed in. The waffle maker has arrived as she promised. I appreciate her concern and customer service.

Review: I was recently given a WaringPro Food Slicer as a Christmas gift, which is non-functioning. Apparently I am obligated to pay WaringPro to obtain warranty service on the unit. This is very dissapointing, and unsettling. I would like WaringPro to replace the device of their own accord. I would very much like to have and use the appliance, and would be exceedingly pleased with them should they decide that this would be the optimal course of action. Thank you for your consideration.Desired Settlement: I would simply like a replacement unit. No refund, or anything to which I am not entitled, I would merely enjoy a functional unit.

Business

Response:

We have tried to reach Mr. Guin by telephone however he does not accept calls from "unknown" persons. An electronic communication was sent to him on 1/8/2014 requesting him to call the undersigned. We will make arrangements for United Parcel Service to retrieve the subject appliance from him. When received a replacement will be sent.

Sincerely,

Pamela D. Keegan

Claims Manager

Waring Products Division

Conair Corporation

Review: We wish to register a complaint regarding policies that [redacted] has undertaken in there response to our concerns. We purchased a Single Server Brewing System (coffee maker) in October of 2010, it came with a three year waranty. From the very beginning, small little black things were present in our water. We could only determine that it was something having to do with black plastic. On a call to Customer Service several months ago, we were informed that 'the problem has been remedied and that we could expect an replacement coffee maker in a few days, and for us to return the original set back, also that with the address she gave to us, we would not have to pay for shipping.However, that was not the case, we were charged $15 for the package to go to [redacted]We followed instructions and proceeded to use our new maker only to discover the same identical problem. Again we called Customer Service, these people (an agent [redacted]) said that he was unaware of any problem. After quite some discussion, we asked for a Supervisor, and were told that every time he put us on hold, he was discussing the matter with a Supervisor..Knowing that we weren't getting any where, we agreed to return the 2nd machine. When we received another new machine, it does not have any little black things for me to swallow!However, examining the paper work that comes with the coffee maker we discovered that this new, and so far, not problematic, does not have a Warranty. It says (Replacement carries no Further Warranty. Thank you P.B.) ([redacted], do you suppose?) Another call to Customer Service, Eric tried to explain that the warranty was over since we purchased the Original coffee maker in 2010 and here it is already 2014. We were connected to another Supervisor who reiterated the same tale. We asked for a refund 'No Refunds'. And not even a year of warranty!! So basicly , we are on our own with no recourse if this unit fails to perform as designed. And have another $15 charge to return this second defective unitWe did inform the Customer Service people that we would write to the Revdex.com in the Phoenix area, and a letter will find its way to Arizona Attorney General.[redacted] Headquarters Revdex.com of Arizona Arizona Attorney GenaeralDesired Settlement: If a warranty would be instated then we would not ask for a refund.

Business

Response:

Consumer's warranty has been reinstated! (This is our second response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

James Fox

Review: I purchased a new Cuisinart microwave from a seller on Amazon for $248.95 on July 19, 2013. It was defective so I contacted Cuisinart and agreed to exchange it for another one, paying for the second one in advance @ $283.90 on August 7, 2013, and then to return the defective one, upon receipt of the second one, for a refund. After accepting payment, Cuisinart informed me that the warranty would not pay to send the first one back to me (which I never wanted); would not allow a refund and would not reimburse me for the shipping costs for sending it back to them! I then cancelled the purchase of the second one and requested a refund of my payment. They shipped it any way and I refused delivery. It was returned unopened to Cuisinart and they have received it back but still refuse to refund the money.

Product_Or_Service: Cuisinart convection microwave oven

Order_Number: XXXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Refund of the $283.90 that I paid for the second microwave.

Business

Response:

Business Response /* (1000, 5, 2013/08/22) */

This consumer has named Waring Products as the receiver of his complaint however Waring Products does not sell/manufacture microwave ovens. Cuisinart advises they have no record of any complaint or tranaction with Mr. [redacted]. Secondly, we would not ask for pymt. in advance for a replacement of a defective unit. We have been unable to contact Mr. [redacted] by telephone. An email was sent to him this date advising him of the preceding & req. information as to who he sent the payment of $283.90. If he made arrangements with a representative of our Company he would have received a Service Notification Number. We will advise Revdex.com as soon as we have additional information from Mr. [redacted].

Review: I purchased a Waring Pro Professional Quality, [redacted]. This was a gift. The person who purchased the gift got it on Amazon and paid 42.00 for the product. I followed the directions to the letter allowing the product to charge for the allotted amount of time. When I attempted to use the product it was defective. Did not work at all... I contacted Waring warranty service center in [redacted]. They informed me that I must pay postage to return it and that it must be trackable. Hence I paid 20.00 to [redacted] the defective produce to Waring Products. A few weeks later I received a new replacement product. Once again after following the directions the product did not work. I once again contacted Waring Products and explained that I was upset and refused to pay yet another 20.00 to send back the defective product. Two weeks later I receive another replacement product. This is the third one. Well to my amazement this one was also defective. So for the third time I have called Waring Products and was only able to leave messages. I have also emailed Waring Products only to not get a response. We are out 62.00 for three of the same product. And at this point Waring will either need to test the product before sending me another or reimbursement will have to be made.Desired Settlement: Replacement with a tested to insure proper function (or) reimbursement for 62.00.

Business

Response:

I spoke with [redacted] last evening and he advised that he had been contacted by a representative of Waring Products the day before who will be sending him a different model of the wine preserver. He advised that he is satisfied at this time. I provided him with my contact information and ecouraged him to contact me directly if he has any further problems.