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Wark's Liberty

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Wark's Liberty Reviews (4)

Hello [redacted], I would like to find out why the customer waited so long to file complaint when he says that the window failed on the first try. He...

should have came right back to have us take care of the problem. I or no one here ever received a phone call or email from the customer. He always emailed me when he wanted his truck repaired. I would also like to find out what was so unprofessional about the window repair? It was a simple re-gluing of the window to the track (customer already had door panel removed) and special glue was used to hold the glass to the regulator that we got from the window / windshield replacement company. Also what was the problem with the cooling system? What was not tightened properly? Once again we never received a complaint of any problems from this customer. How did and who did this customer talk to to try and get this problem resolved? Why did the customer not come in and ask for me of someone in charge? We here at Wark's always take care of any problems that may occur. If this is the way we conducted business the Revdex.com would be flooded with complaints. We been a member of Revdex.com for over 30 years with no complaints. I can't refund and money with out knowing what the problem was with the cooling leak. Where and what was leaking? This car has over 100 k miles on it and anything could go wrong at any time. If customer has a legit complaint then I would be more then happy to refund the amount charged for what ever work we did.  Richard W[redacted]  /  Wark's Liberty

[redacted].netDec 19 (2 days ago)to me Could you please send me a copy of the bill in question as I can not locate one?Thanks Rich W[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:1) the fact that I took 8 months to decide what to do is a non-issue2) I did not return to the business to because they ignored my instructions and damaged my truck the first time (see #3)3) to repeat what was in the complaint:  the window was glued directly on a spot obviously requiring free passage, thus limiting the range of window movement to 3 inches.  This was after specific instructions to replace the entire part.4) the radiator hose housing the thermostat was improperly tightened, thus causing slow leakage of over 2 gallons of antifreeze and requiring an emergency pullover to repair.5) there is no reason for me to ever contact a business again when they have proven themselves incapable of simple communication or competent work.6) the window remains unfixed and I have video of exactly how the window (doesn't) operate.  I will be happy to provide a Revdex.com investigator the evidence of this clearly botched job.  It is very obvious what was done wrong.7) whether other unsatisfied customers bother to take the time to attempt resolution with the Revdex.com has no bearing on this case.8) I would like to arrange an appointment w the investigator to physically show [redacted] the attempted repair.  It will be easy to see how poorly thought out it was, and why the truck is in worse shape now than before.  I have another mechanic who has given me an estimate of $200 to redo the job for Wark, and more than half is to clean up their glue job.Regards,
[redacted]

They forgot to tighten the hose clamp when repairing my radiator. Vehicle overheated then I had to fix it myself and refill w antifreeze. Also glued an old part instead of replacing like I asked, repair failed and caused more damage. The mechanic's name was Tom S[redacted] He doesn't know how to listen to simple instructions. Don't ever go here.

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Description: Service Stations - Gasoline & Oil, Auto Repair & Service

Address: 300 Montgomery Ave, Merion Sta, Pennsylvania, United States, 19066

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Web:

www.bobwarksliberty.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Wark's Liberty, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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