Warm and Tote

From: Linda P***Date: Sat, Jan 14, at 8:PMSubject: Complaint ID #***To: [email protected] Evening,We received a letter from the Revdex.com regarding complaint ID # ***. Our biggest trouble is that this consumer order is not a part of any of
our recordsWe did not dispute this issue with the consumer in our email sent below, but instead, out of goodwill we offered a resolution. We have not received a return email from the consumer. As outlined in our email to the consumer we do not have an address in order to resolve the issue. This is a result of not having a customer order on recordWe do sell 100% of our products on ***. We also believe that there may be times that our products are damaged when shipped. Again, our products are shipped by ***, therefore complaints are usually handled by ***. We are more than willing to resolve this issue even though we do not have any record of receiving this orderHowever we must receive the customer’s email address if and when the consumer responds to our email.We would like to resolve this issue immediately. Please advise

Review: I ordered a lunchbox and after 4 weeks had not received it. I called number on website and got a message they would call me back. After 4 messages within a week I received no call. I then attempted to email them and it was undeliverable due to their mailbox being full. I read messages to them on [redacted] saying no one was returning calls or emails. They updated their website and phone number is incorrect. I had to file a claim with [redacted] and I'm hoping to get my money back. People need to know about this business and lack of customer service as well as if you order online you don't receive your order!Desired Settlement: I want my money back or the lunchbox I ordered.

Business

Response:

August 29, 2014Dear [redacted]:I am responding to the above referenced claim. It was shipped as ordered and delivered to the customer. While we do not have a phone number for this customer, we have emailed the customer the delivery confirmation details from the USPS verifying proof of delivery.We hope that this resolves this claim.Warmest regards,Glenn PWarm & Tote

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,