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Warm & Fuzzy Home Heating & Cooling

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Reviews Warm & Fuzzy Home Heating & Cooling

Warm & Fuzzy Home Heating & Cooling Reviews (6)

All attempts were made with the customer to resolve the issue Homeowners were provided a year parts and year labor warranty After install, first issues presented themselves in 2013, and then again in On the service call, a small leak was found and sealed, and
unit filled with refrigerant This instance, although unfortunate was indeed billable We recommended a full dye test and leak check as well as a coil cleaning to source more units if they existed In 2014, the same symptoms were present and again, we filled refrigerant, at a discount, and offered the leak check and coil clean which was denied a second year in a row by the homeowner The most recent call over the weekend seemed to have the same symptoms but homeowner was unwilling to pay overtime charges, then insisted that our technician guaranteed service on Monday, which is not the case as the technicians do not have the service schedule
A phonecall with the customer today could not resolve the issues, and it seemed that there was no recollection OR admittance that the proper work was declined, and we were not allowed to do our job properly
The management believes this complaint was made unfairly without a proper attempt at resolution
We would be willing to discount the diagnosis amount of $if the paid services are allowed to be performed to properly identify the problem with the unitContact me directly please(email preferred, may speak with *** or *** in the office in my absence)
*** ***
General Manager
Warm & Fuzzy Home Heating and Cooling
*** *** or ***@warm-n-fuzzy.com

At Warm and Fuzzy we pride ourselves on “Doing whatever it takes” until a customer is satisfied. We have the replacement parts in hand but due to scheduling issues we ran out of weather warm enough to successfully effect the repair. We have committed to completing the repair As soon as the weather will allow us in the spring so that the customer has the full service of her system for the warm weather months. We have tried to communicate with the client but have had difficulty in reaching her. Regardless we will remain steadfast and fulfill our promise as soon as the weather makes it possibleThank You, Michael M*** President

All attempts were made with the customer to resolve the issue Homeowners were provided a year parts and year labor warranty After install, first issues presented themselves in 2013, and then again in On the service call, a small leak was found and sealed, and
unit filled with refrigerant This instance, although unfortunate was indeed billable We recommended a full dye test and leak check as well as a coil cleaning to source more units if they existed In 2014, the same symptoms were present and again, we filled refrigerant, at a discount, and offered the leak check and coil clean which was denied a second year in a row by the homeowner The most recent call over the weekend seemed to have the same symptoms but homeowner was unwilling to pay overtime charges, then insisted that our technician guaranteed service on Monday, which is not the case as the technicians do not have the service schedule A phonecall with the customer today could not resolve the issues, and it seemed that there was no recollection OR admittance that the proper work was declined, and we were not allowed to do our job properly The management believes this complaint was made unfairly without a proper attempt at resolution We would be willing to discount the diagnosis amount of $if the paid services are allowed to be performed to properly identify the problem with the unit.Contact me directly please(email preferred, may speak with *** or *** in the office in my absence)*** ***General ManagerWarm & Fuzzy Home Heating and Cooling*** *** or ***@warm-n-fuzzy.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Basically they are blaming me for the issue instead of offering a real solution. They state that I rejected the Saturday service call when in actuality the service person said he was booked for the day and that he could guaranty me a Monday service call. Also when he states that I rejected the coil cleaning well the service person advised that I could clean the coil myself and he told us what we needed to do. He lied when he said that they did not do a diagnosis. That is how they found the first leak. Why am I having so many issues is my question then as hot as it was, could not get to me till next week on 5/21/15. I have a child with asthma and allergies and when I called another heating and cooling can come out today. I want my service call to Roy's plumbing heating and cooling covered. Also I was told that most installed air conditioners come with a 5 year warranty. This makes it seem like they know that there AC units are not good quality. 
Regards,
[redacted]

GENERAL MANAGER CALLED MY HOUSE, ANGRY BECAUSE I CALLED Revdex.com.THE MANAGER TOLD ME HE NEEDED ONE WEEK OF 65 DEGREE WEATHER , BECAUSE IT TAKE 2 HOURS TO FIX THE DEFECT. HOWEVER WHEN THEIR WERE A WEEK OF 60 DEGREE WEATHER IN THE MONTH OF NOVEMBER, HE DID NOT FIX THE DEFECT. HIS COMPANY CAME OUT TO GIVE ME AN ESTIMATE FOR A FURNACE FOR 1900.IDOLLARS, I  GOT ANOTHER SECOND OPINION  FURNACE COMPANY TO COME OUT AND THEY TOLD ME MY FURNACE IS GOOD FOR ANOTHER TEN YEARS, MY LIGHT BILL HAS DOUBLE BECAUSE OF THE CENTRL AIR SYSTEM IS NOT WORKING PROPERLY. NATIONAL GRID STATED THIS IS WHY MY ELECTRICAL BILL IS DOULBLED EVERY MONTH SINCE AUGUST. NOW I HAVE TO PAY SOMEONE ELSE TO FIX IT BECAUSE I AM SELLING MY HOUSE NEXT YEAR. IT WILL NOT BE WARM AND FUZZY BECAUSE THEY WIL BE CHARGING ME TO FIX A DEFECT THAT IS NOT COVER ANYMORE. I HAVE NEVER HEARD OF AN BRAND NEW COOLING SYSTEM WARRANTY ONLY LASTING FOR 1 YEAR.

The parts will be replaced when the temperature will remain a constant 65 degrees outside which is why when the original repair was proposed (free of charge) in the summertime AND DECLINED by the homeowner, we were kind of surprised.  The 10/28 appointment was an estimate appointment for...

further work NOT a service appointment and we were stood up at that.  Regardless, homeowner has been contacted and repairs will be made when temperature cooperates and there is available man power.

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Address: 1111 Niagara St, Buffalo, New York, United States, 14213-1713

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