Warm Your Floor

Warm Your Floor has a friendly and extremely knowledgeable staffI am a contractor and have been working with them on several projects this yearThey always supply the layout drawings quickly and I was able to get the product within one day because they stock most of the products they sellI had to return materials from the latest project and I given a credit immediatelyI will be working with them on all my future projects because they know the importance of service

Dear Dr*** *** ***,First, I apologize the products you purchased from us appeared to be defectiveI also apologize you had so much confusion returning both products! We pride ourselves on our excellent customer service and have a very generous return policy so I can assure you,
your complaint has been taken very seriously.It appears the misunderstanding may be due to the fact that we refunded you March 31st for the first product while we were on the phone with you, before actually receiving the product back in our warehouseWhen both return items arrived in our warehouse on April 12th, we refunded you for the second of the two items that same dayThere are refunds since there were orders, and the prices you paid aredifferent by a few dollars, so you should be looking for these different amountson your credit card statement:$274.49 Feb 10, 2017 12:07:PM PST Order *** Refunded March in full$277.74 Mar 6, 2017 3:26:PM PST Order *** Refunded April in fullDepending upon your credit card statement cut-off date, these refunds could appear on separate statements, but your *** account should accurately provide you all the details as wellWe have verified again within the *** system that the funds have been returned to you.We would be happy to resend you screenshots and details of all the dates and refund information againWe are also willing to walk you through those details to ensure you that we've refunded you in full for both purchases.*** ***,President, Warm Your Floor

Dear Dr*** *** ***,First, I apologize the products you purchased from us appeared to be defectiveI also apologize you had so much confusion returning both products! We pride ourselves on our excellent customer service and have a very generous return policy so I can assure you,
your complaint has been taken very seriously.It appears the misunderstanding may be due to the fact that we refunded you March 31st for the first product while we were on the phone with you, before actually receiving the product back in our warehouseWhen both return items arrived in our warehouse on April 12th, we refunded you for the second of the two items that same dayThere are refunds since there were orders, and the prices you paid aredifferent by a few dollars, so you should be looking for these different amountson your credit card statement:$274.49 Feb 10, 2017 12:07:PM PST Order *** Refunded March in full$277.74 Mar 6, 2017 3:26:PM PST Order *** Refunded April in fullDepending upon your credit card statement cut-off date, these refunds could appear on separate statements, but your *** account should accurately provide you all the details as wellWe have verified again within the *** system that the funds have been returned to you.We would be happy to resend you screenshots and details of all the dates and refund information againWe are also willing to walk you through those details to ensure you that we've refunded you in full for both purchases.*** ***,President, Warm Your Floor

They were nice enough to only charge me a 7% restock fee on a 1850$ orderI felt that was a rip offplus I paid 75$ to ship it backCost me over dollers to return a warmwire kit I ordered for too big of a spaceBig mistake on my part and horrible company to order from

Warm Your Floor has a friendly and extremely knowledgeable staff. I am a contractor and have been working with them on several projects this year. They always supply the layout drawings quickly and I was able to get the product within one day because they stock most of the products they sell. I had to return materials from the latest project and I given a credit immediately. I will be working with them on all my future projects because they know the importance of service.