Warn Aguilar 525 Family LLC

Complaint: [redacted] I am rejecting this response because: landlord failed to comply with landlord-tenant act of washington stateItemized statement/return of deposit was not recieved within days of move-out dateThe charges that have been "assessed" for damages are absurd and exploitativeThe landlord has been notified of thier failure to follow the law, and the consequences that will occur if they continue to do so.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: landlord failed to comply with landlord-tenant act of washington state. Itemized statement/return of deposit was not recieved within 14 days of move-out date. The charges that have been "assessed" for damages are absurd and exploitative. The landlord has been notified of thier failure to follow the law, and the consequences that will occur if they continue to do so.Sincerely,[redacted]

[redacted] and [redacted] (Tenant(s) entered into a ”No Pet” LeaseAgreement for the rental premises located at [redacted], in the city ofSeattle, County of King, State of Washington. The term being for a period of notless than twelve (12) months. Tenant(s) renewed their lease...

for an additional twelve(12) months and requested a Pet Agreement Addendum for a pet not to exceedtwenty (20) pounds the following month.Until such time Tenant(s) adopted a pet, apartment [redacted] had been free of pets withnew carpet and pad for approximately three (3) years. Tenants agreed to the termsof the Pet Agreement, associated fees, and additional rent.Tenant(s) were provided with and agreed to Instructions for Vacating and Guide toDamages & Normal Wear and Tear at the signing of the Lease Agreement. Nochanges or modifications were made to the terms of the agreement(s) / addendawithout written agreement by and between the parties.In July of 2014, [redacted] acquired a suite of comprehensivesoftware programs and moved to a paper free environment. Despite their efficientuse of the user friendly software and Resident Portal to communicate, requestservices, and pay rent, Tenant(s) moved communication to new/personal emailaddresses and telephone. Tenant(s) elected to have cleaning performed by anapproved commercial service which was scheduled and performed. An accountingof charges was available within their Resident Profile and an email exchangeregarding a technical issue began on Monday, June 15, 2015. A statement ofestimated charges were provided to Tenant(s) on July 17, 2015.It is my opinion that the charges assessed for damages were fully explained andwithin parameters of the agreement. Communication and response(s) have beentimely and at times immediate. Filing a false complaint with your office is but adistraction from the issue(s) at hand and an attempt to delay or reduce payment ofTenant(s) obligation under the terms of the Lease Agreement dated 9 April, 2013and subsequent Extension of Lease dated 15 April, 2014.I have attached the Lease Agreement and relevant addenda here for your reference.Sincerely yours,Brandon N[redacted], V.P.Warn Aguilar 525 Manager, Inc.