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Warner Construction, Inc.

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Reviews Warner Construction, Inc.

Warner Construction, Inc. Reviews (6)

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I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** *** of Renew Roofing needs to review the facts of our roofing jobMany of the facts he stated in his response are incorrectYes, there were three revisions to his contract proposalsWouldn't anyone want their contract in order before signing? This is a wise move for both the contractor and the client.I signed a roofing contract on May 11, and gave a down payment of $16,After making two requests I finally received a receipt for this payment on June 8, I had also asked for a certificate of liability insurance several times and received one for the sub contractor, but never one for the other workers on the job, which were not part of the Affordable Exteriors crewWe had discussed the use of battens at lengthWe wanted a cold ventilated roof; our original roof was a hot roofWe were fully aware that these metal shakes needed no battens at allHowever, to achieve a cold roof and avoid any ice damning the counter batten system or also known as a “counter batten system would surely do the job” said *** ***Battens or no battens is not the problem that is now causing our completely wet roof under the new roofingPoor and improper installation of the shakes is the total problem Note: counter battens were never installed only single horizontal ones which block any undetectable leaks and prevent water from running down and out. This is not rocket science water runs downhillIt also gets trapped by these horizontal strips of wood enabling the water to find the nearest opportunity to leak and rotting underneath material which eventually leads to the degradation of our entire roof systemThe window wraps were to be done on our north and south facing gable ends where there are triangular and odd shaped glass windows. Between each window framing is not just a flat board but a stepped profile style. Before the contract was signed, this was looked at by *** *** and we all decided the original profile looked best and would be wrapped in metal as is. His usual comment," no problem". Unfortunately the gentleman he hired to do the wraps found it very difficult and frustrating to figure out the bending. So he tried it flat on the smallest corner window on the south end (we have windows there). He came to ask me what I thought before he continued. First, the color. It was way too bright green and looked inappropriate next to our lower dark hunter green windows. Easy fix. The large roll of metal had brown on the other side. Just turn it over and wrap in brown. No big deal.Secondly, the flat wrap vs the profile. The small piece that he had wrapped flat looked very bad. It looked cheap next to the profile along with being dented badly where ever he needed to pound in nails. It was not smooth and as straight as we had expected. He said it was hollow underneath because of the profile and this denting could not to be avoided. I believe he was used to just simple flat wraps. I asked him to go with our original plan of our stepped profile.He tried very hard to make it look right. Although understandably frustrated, I believe he did his best. It is not perfect but barely acceptableThe south gable alone took about six weeks--one or two days a week here and there, whenever he could get here.The north end gable was never wrapped as we told him we would just stain it instead, due to the length of time the wrapping was taking and the frustration toll it was taking on the gentleman. It was not done to save money. My husband *** purchased the case of calking sealant he wanted used instead of the product they brought for the job. As a retired hands on handcrafted log home builder, *** knows what sealant is the strongest and longest lasting. As it stands today, some of the builders calk has already started cracking, coming loose and needs replacingUpon inspection, critical areas were neglected and left unfinished allowing bats to move into new areas.The actual roofing job took two days, May 27-28. We were impressed with the speed. However it took two weeks after several requests to have the debris removed.After the first rain we were definitely no longer impressed. The following two months, June and all of July Renew Roofing returned to apply many "band aids" in several major leak areasAffordable Exteriors, the original sub contractor that *** *** hired for the install refused to return for repairs.Considering the outcome, I truly believe they had no proper training in applying this type of roofing. My husband *** has Alzheimer's and understandably so, can be very difficult and was at times. But when he is focused on a problem or situation, he definitely knows what is right and what is not. Therefore on the first day of the roofing install, he saw only single horizontal battens being installed under the first course of shakes and after trying to point it out and being “blown off” he became agitatedAlzheimer’s ***ients who have never used bad language in their lives, may begin to swear when upset. This probably did occur, so I had him apologize.On June 1, a friend stopped by to see our " new roof". His comments, " what's with your ridges ( there are three) looks like an inch worm, all up and down, not straight or level at all, it looks really terrible.". "If the ridges are bad, what else is bad"? So he went up on the roof, asked for a camera, and took pictures of multiple bad areas. At that point we hadn't a clue as to the scope of problems that existed. He asked about all the “dished and caved in shakes". *** told him that the head installer from Affordable (*** ***) said, " when the sun comes out and heats the shakes, all of these bad shakes would just pop right up". *** asked “you mean just like canning jar lids" the *** said “you bet". How ridiculoway-the shakes are made of steel.Our friend then said, “you better get this inspected". So when the rains began, and the leaks began, we felt we had no choice.So this same day June 1, I called to *** *** and informed him of our bad leaks. He sent men out to begin what I call the “first fix process”. That night more rain and more new roof leaks.On June 3, I called the manufacturer of these shakes ," Metro Roof Products". We were referred to the regional rep. The rep requested we e-mail photos and we did.On June a rep from Metro, ABC Supply, and a roofer named Jeff ( not a part of the original installation crew) sent out by Renew Roofing came out for an inspection. The rep from Metro made suggestions on how certain areas needed correction because they were not installed properly. Many areas were involved.On June roofers came back to make more repairsFrom this date until July different roofers came several times to make more repairs. More rain, more new leaks, more fixes. There seemed to be little to no communication between our contractor *** *** and his subs. No one was sure of what to do and why. No one seemed to care what the Metro rep had to say. The comment was always the same “we do not to do it that way". The roofer said they do these roofs all the time without any problems There is certainly no indication or proof of this by this roofing job.From the very beginning we were told that things would be done in a certain order and why. None of that ever happened. By June there were still nine things on the list torepair On July -*** *** and *** *** came out to remove and re install all three ridges and install them properlyThey used the same materials just making more screw holes and new places to leak. I will say though, the ridges looked good. Once again they said “all is good". So I paid them another $8000.On July 6, it rained and we had more new leaks. Again. Worse leaks in new places. So I called the Metro rep again for another inspection. On July *** Henkle from the Metro came out to see what was happening. *** *** of ReNew Roofing also came out. *** wanted the contractor *** *** to come meet with him but *** *** refused. Suggestions were once again given for more repairs (including a partial tear off and reroof) I gave a detailed list to *** *** who assured me and *** Henkle that these items would be done as specified. I will say however *** did give one complement of a good fix that was done properlyThis was the third " fix" in that same area however.On July 18, workers came out for the next phase of “fixes”. It seemed to us that the “Band-Aids” were just being applied. They said “no more leaks now” and I gave them $3000.July 20, more rain, more leaksSo on July 23, *** *** and *** *** of ReNew Roofing returned for the last “fixes”. They said, “Your roof is perfect and would leak no more”. I made a final payment of $5294.00. I asked them if they would still honor the warranty for our roof for one year, as stated in their contact. “Yes no problem, call us if you have more leaks”.By July 27, we knew we needed a new roof, as leaks in new and old places persisted with each rainfall. This was not getting any better, just worse.We could not possibly call them back. A two day install and two months of many fixes. This needed to end. A new and very expensive roof is not only looking good at a glance but still leaking just as good as well. Two distinctly different things. Our wonderful new lifetime roof is now a giant strainer.On July 30, after an extensive search we found another roofer who has worked with these Metro shakes for over years. He came with tools in hand ready to make the proper repairs. He looked the roof over, lifted and removed many shake panels in many areas (all were wet underneath) and analyzed the other bad areas, made three phone calls and told us our roof was not fixable. “these guys ruined all of these beautiful shakes, your roof must be torn off and totally reroofed “he said. This was very disheartening. He took many pictures and stated that he would be more than willing to share his findings with anyone necessary. Metro has assured us that this new roofer and his crew are experts in installing this product and will give us a perfect result. He will be taking pictures all through this process to document what ReNew roofing contractor did or did not do properly.My husband *** researched this Metro type of Shake installation extensively beforehand and knew exactly how and how not to walk on them if he or anyone else needs to go on the roof after the installHe also knew exactly how to properly install this product.He did find it necessary to go on the roof three or four times to check out the “fixes” and take more pictures and document the improperly repaired and roofed areas. And was able to document that the ReNew Roofing had not followed the Metro Rep(s) recommendations, including a tear off and reroof of one of the most critical areas. *** is in no way responsible for even one misstep causing the bad “dishing” or crushing problems that *** *** has accused him of. *** knows better, why would anyone want to damage your own roof? We have photos of the install crew walking on the shakes improperly during the installDuring ***’s research he also learned the what and how of things for a proper, leak free installation. Such as flashings ,closing up gaps, proper placement all required fasteners and the use of high quality polyurethane sealant instead of an inexpensive “homeowner” type of calk. In ***s trying to share the recommendations by the Metro reps for proper repairs, he was not only ignored, but cussed out. How rude, uncaring and unprofessional towards the homeowners who are paying you big dollars------especially knowing of his Alzheimer’s. Shame on them.None of the big, critical repairs suggested by Metro were ever done to their specifications, just halfhearted attempts at bestI seriously doubt that anything would have been done by *** *** and ReNew Roofing had I not contacted Metro corporate and the Metro regional reps for an inspection.The next homeowner that hires *** ***, ReNew Roofing or Affordable Exteriors for a steel stone coated roof is in for a big surprise….. and not a very good one at that, if they do not seek professional training for their crews, as well as educating themselves as the business owners.*** *** himself was a pleasant likable man who hired an incompetent subcontractor and did admit it was a big mistake. However being the roll of the general contractor he not only needs to take total responsibility but be accountable of a badly botched roofing job and financially compensate the homeowner by making apologies instead of directing blame towards the homeowners.*** *** stated in his own handwriting to us on June when we talked about more fixes that needed doing “any other repairs that are necessary to get the job done correctly”. Well *** *** “correctly” means you need to finance the new roof on our home. We paid you $32,and it will cost us and additional $30,for a tear off and reroof of our new “last roof you will ever need” (*** *** earlier quote).I had asked *** at that last meeting how he would feel/respond to a contractor who completed a job like this on his own personal, parents, or grandparents home. He did not answer……………. And then “not the way it is now”. ***, it is still “not the way it is now”.As of this writing our insurance company (AAA) has not received the final papers from Renew Roofing. The last thing *** *** said he would do.*** * ***

On May 27, 2015 ReNew Roofing signed a roofing job for [redacted] and [redacted].  Before a contract was signed, our products and installation process were discussed in great detail since [redacted] asked question after question because he wanted to make sure he knew what was going on his roof and how.  I ended up making three revisions of the estimate before he signed, and he insisted that battens had to be installed even though I told him this was unnecessary and left him literature stating that this roof did not require battens. During this time it was also discussed that ReNew Roofing sub-contracts out some of their work.  At this time they were also provided with the sub-contractors certificate of insurance, so they were well aware of this prior to the start of the job.  When I first met with [redacted] and [redacted], they were very pleasant and I actually looked forward to working with them.  They seemed happy with me and with the work I would be doing for them.  I was informed by both [redacted] and [redacted] that [redacted] has Alzheimer’s and that he can be rather difficult to work with, and all decisions were to be made by [redacted] and to not listen to what [redacted] said.  The day we started the actual work, they were against everything we did.  This took me by complete surprise. ReNew Roofing hired Affordable Exteriors out of Bloomer, WI, which is owned by [redacted], to do the roof for [redacted] and [redacted].  Once [redacted] arrived at the site for the first day of work, he was there for not even 15 minutes before [redacted] came out and started yelling at the crew and calling them incompetent motherf[redacted]ers.  After he did this, [redacted] told him to come back out and apologize.  Once they finished the job, [redacted] requested a representative of the Metro Shingle product to come out and inspect the roof.  I complied with this and met the rep out on site.  The rep, [redacted], pointed out two minor things that should be addressed.  ReNew Roofing employees addressed these 2 issues.  There were several things that [redacted] and [redacted] wanted ReNew Roofing to do that were outside the scope of the contract.  They kept adding things that they wanted done that were never discussed and agreed upon by both parties and therefore were not in the contract.  In regards to the custom aluminum window wraps, they changed their minds three times.  After we had already over half the window wraps done, they decided they did not like the color they chose, so they had us tear them off and start over with a different color.  In an effort to make a happy customer, we did as they asked even though that would have been considered outside the scope of the contract.  Then once again, when we were close to be half way through the window wraps with the new color, they then decided they did not like the style they chose.  They decided to go from a simple window wrap to a more detailed and intricate one which would require much more time to do.  We again agreed to make the changes, but I informed them at this time that this is the final time we would do this, and if any other changes were to be made, they would be billed accordingly.  After this was discussed, [redacted] had asked if [redacted] could paint the remaining windows to save them money, I did not have an issue with this.  [redacted] kept going up on the roof and inspecting things himself, when he did this, he would dent the metal shingles.  And since he has Alzheimer’s he would complain about those dents the following day and tell us to fix them.  I asked him repeatedly to stay off the roof and he said ok, but [redacted] kept informing me that he would go up there after we left for the day.  Every time that [redacted] was on the roof, it bothered [redacted] that he was up there and in our way, but she didn't make him get off.  She simply stated to me that since he never listens, if he falls, let him lay there.  One of the big arguments during the job was battens.  [redacted] insisted that battens had to be installed on the roof before the shingles were installed.  I explained to him that this was a batten-less roofing system and that they were not necessary, I even showed him paperwork from the manufacturer that proved this as well.  He still argued and insisted, and I had the battens installed at his request. The three different revisions of the estimate also reflect this.  Then after the Metro rep came out, the rep had mentioned that battens were not necessary but they did not affect the roof.  [redacted] then accused ReNew Roofing of installing the roof incorrectly and demanded that we tear off the roof, remove the battens, and reinstall the roof, at our expense.  Since I had told him from the start that battens were not necessary and that the rep said they did not affect the function or quality of the roof, I did not do this.  There was some caulking that had to be done on the job, and we had caulk that we typically use, but this was not good enough for [redacted].  He requested a special kind of caulk and therefore it was asked of him if he could supply one tube of caulk to finish that minor detail.  We finished the job and finished the two minor issues the Metro rep pointed out, and it still wasn’t good enough for [redacted].  The Metro rep that came out even said the roof looked good and that we used better materials then were even recommended.  [redacted] wasn’t happy with this, so she called and asked for a different Metro rep to come out and take a look. This rep did not say the roof needed to be replaced either.  So three people, other than ReNew Roofing employees have stated that the roof does not need to be replaced and that it does in fact look good.  Two reps from Metro, [redacted] and [redacted], and my material rep from ABC Supply, [redacted] LeCount.  So even after the roof was finished and the changes were made that the reps pointed out, and even after these reps stated the roof looked good, they were still unhappy and called a number of different roofing companies to have it inspected by these other “competing” companies.  After they were able to get a competitor to come out and recommend them to have the roof replaced, [redacted] contacted [redacted], the Sr. Metro Represtative.  After [redacted] spoke to [redacted], I spoke to [redacted] and he filled me in on the conversation he had with her.  He told me that [redacted] had another company come out and tell them that they needed their roof replaced and she requested that he give them a discount on new shingles.  He obviously did not go for this.  [redacted] told her that he was out there, he made short list with minor changes, the items on that list were addressed by ReNew Roofing, and the roof looked good, and any other concerns or issues they have, should be taken up with ReNew Roofing.  After final payment, I have not received one call from [redacted] or [redacted] with any concerns or issues with their roof. Sincerely, [redacted] ReNew Roofing LLC [redacted]

We have never once refused to complete the job for [redacted].  He suffered storm damage and this is an insurance job.  Insurance jobs are never quick, they drag out for many months.  The roof has been replaced already and there is nothing wrong with the roof.  [redacted] has not once tried...

to contact the direct office or me for any concerns.  He does have my contact information.  There are some siding repairs that need to be made yet, and it was scheduled with [redacted] yesterday 11/20/2017 to come out tomorrow 11/22/2017 to go and complete those repairs.  If a client has concerns and can't get a hold of their sales rep, then they should contact the main office.  This was not done.  And all repairs will be done tomorrow 11/22/2017, so there is no basis for this complaint.

We did not receive any phone calls from [redacted] on our main line.  We have the phone records to prove this.  We received a call from him back in October and when we received that call, we sent Mike [redacted] out to discuss any issues.  The roof was replaced per our contract and there are no issues with the roof.  I would recommend [redacted] contact John [redacted] who is an Owens Corning Representative and does product installation inspections.  We installed an Owen's Corning roof and he would be the appropriate third party inspector to take a look at the roof.  His number is ###-###-####.  As for the window, I am unsure what was discussed between him and Mike [redacted] his sales rep, but I have no issues with removing that line item from his invoice.  In regards to the siding, it is not uncommon for a contractor to ask the property owner if they have any extra siding on hand, especially if it is a discontinued product, which this was.  Mr. [redacted]'s siding was discontinued, and our contract with him was to only replace a few pieces that were damaged.  Since his siding was discontinued, we were struggling trying to locate this siding from any suppliers.  This is when we asked him if he happened to have some on hand.  We did eventually end up locating some at a supplier in Madison, WI.  Not exactly close by.  But locating and obtaining this siding, did take some time.  The final repairs have been started, the remaining material is coming in tomorrow 11-28-17 and we will be finishing those repairs this week.

On May 27, 2015 ReNew Roofing signed a roofing job for [redacted] and [redacted].  Before a contract was signed, our products and installation process were discussed in great detail since [redacted] asked question after question because he wanted to make sure he knew what was going on...

his roof and how.  I ended up making three revisions of the estimate before he signed, and he insisted that battens had to be installed even though I told him this was unnecessary and left him literature stating that this roof did not require battens. During this time it was also discussed that ReNew Roofing sub-contracts out some of their work.  At this time they were also provided with the sub-contractors certificate of insurance, so they were well aware of this prior to the start of the job.  When I first met with [redacted] and [redacted], they were very pleasant and I actually looked forward to working with them.  They seemed happy with me and with the work I would be doing for them.  I was informed by both [redacted] and [redacted] that [redacted] has Alzheimer’s and that he can be rather difficult to work with, and all decisions were to be made by [redacted] and to not listen to what [redacted] said.  The day we started the actual work, they were against everything we did.  This took me by complete surprise.ReNew Roofing hired Affordable Exteriors out of Bloomer, WI, which is owned by [redacted], to do the roof for [redacted] and [redacted].  Once [redacted] arrived at the site for the first day of work, he was there for not even 15 minutes before [redacted] came out and started yelling at the crew and calling them incompetent motherf[redacted]ers.  After he did this, [redacted] told him to come back out and apologize.  Once they finished the job, [redacted] requested a representative of the Metro Shingle product to come out and inspect the roof.  I complied with this and met the rep out on site.  The rep, [redacted], pointed out two minor things that should be addressed.  ReNew Roofing employees addressed these 2 issues.There were several things that [redacted] and [redacted] wanted ReNew Roofing to do that were outside the scope of the contract.  They kept adding things that they wanted done that were never discussed and agreed upon by both parties and therefore were not in the contract.  In regards to the custom aluminum window wraps, they changed their minds three times.  After we had already over half the window wraps done, they decided they did not like the color they chose, so they had us tear them off and start over with a different color.  In an effort to make a happy customer, we did as they asked even though that would have been considered outside the scope of the contract.  Then once again, when we were close to be half way through the window wraps with the new color, they then decided they did not like the style they chose.  They decided to go from a simple window wrap to a more detailed and intricate one which would require much more time to do.  We again agreed to make the changes, but I informed them at this time that this is the final time we would do this, and if any other changes were to be made, they would be billed accordingly.  After this was discussed, [redacted] had asked if [redacted] could paint the remaining windows to save them money, I did not have an issue with this.[redacted] kept going up on the roof and inspecting things himself, when he did this, he would dent the metal shingles.  And since he has Alzheimer’s he would complain about those dents the following day and tell us to fix them.  I asked him repeatedly to stay off the roof and he said ok, but [redacted] kept informing me that he would go up there after we left for the day.  Every time that [redacted] was on the roof, it bothered [redacted] that he was up there and in our way, but she didn't make him get off.  She simply stated to me that since he never listens, if he falls, let him lay there.  One of the big arguments during the job was battens.  [redacted] insisted that battens had to be installed on the roof before the shingles were installed.  I explained to him that this was a batten-less roofing system and that they were not necessary, I even showed him paperwork from the manufacturer that proved this as well.  He still argued and insisted, and I had the battens installed at his request. The three different revisions of the estimate also reflect this.  Then after the Metro rep came out, the rep had mentioned that battens were not necessary but they did not affect the roof.  [redacted] then accused ReNew Roofing of installing the roof incorrectly and demanded that we tear off the roof, remove the battens, and reinstall the roof, at our expense.  Since I had told him from the start that battens were not necessary and that the rep said they did not affect the function or quality of the roof, I did not do this.There was some caulking that had to be done on the job, and we had caulk that we typically use, but this was not good enough for [redacted].  He requested a special kind of caulk and therefore it was asked of him if he could supply one tube of caulk to finish that minor detail.  We finished the job and finished the two minor issues the Metro rep pointed out, and it still wasn’t good enough for [redacted].  The Metro rep that came out even said the roof looked good and that we used better materials then were even recommended.  [redacted] wasn’t happy with this, so she called and asked for a different Metro rep to come out and take a look. This rep did not say the roof needed to be replaced either.  So three people, other than ReNew Roofing employees have stated that the roof does not need to be replaced and that it does in fact look good.  Two reps from Metro, [redacted] and [redacted], and my material rep from ABC Supply, [redacted] LeCount.  So even after the roof was finished and the changes were made that the reps pointed out, and even after these reps stated the roof looked good, they were still unhappy and called a number of different roofing companies to have it inspected by these other “competing” companies.  After they were able to get a competitor to come out and recommend them to have the roof replaced, [redacted] contacted [redacted], the Sr. Metro Represtative.  After [redacted] spoke to [redacted], I spoke to [redacted] and he filled me in on the conversation he had with her.  He told me that [redacted] had another company come out and tell them that they needed their roof replaced and she requested that he give them a discount on new shingles.  He obviously did not go for this.  [redacted] told her that he was out there, he made short list with minor changes, the items on that list were addressed by ReNew Roofing, and the roof looked good, and any other concerns or issues they have, should be taken up with ReNew Roofing.  After final payment, I have not received one call from [redacted] or [redacted] with any concerns or issues with their roof.Sincerely,[redacted]ReNew Roofing LLC[redacted]

Renew roofing states I did not try and contact their main office. I have called that number 3 times and got an answering machine all three times. I left messages all three times and was never called back. I sent Mike [redacted] text messages on two different occasions and respectfully asked that the owner of Renew come out so that I may speak with him about this job. Mr. [redacted] stated that he would not come out. I then asked for the owners phone number so that I may call him, I was told I could not have his number. Mr [redacted] states in his reply to you that I have not contacted him about this job,which I have on numerous days. He also states that this is an ins[redacted]ce job which can drag on for months. My insurance company settled this very quickly and I have had all the money in my bank account since July.  There is no other way to say this but Renew roofing is flat out lying in their response to the complaint I made. I have all text messages I have exchanged with Mr. [redacted] since July. I had to replace a window by myself because Renew roofing did not and it was a part of this claim. The workmanship on the roof is not professional and the edges are not strait. Renew roofing went as far as asking if I had extra siding on hand for my house so they would not have to order it.

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Address: 10728 185th Cir NW, Elk River, Minnesota, United States, 55330-5032

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