Warner Music Group

Review: I made an order on June **, 2015 5:30:46 AM PDT for an album that was never delivered. At the time, I was living in Arizona but between the time it was ordered and the time it was mailed I moved. I did set up forwarding with the [redacted], however, the package was returned to sender. I contacted customer service about it and received the following email.

Request Update Request ID: [redacted]

Hello Mike,

This address has been updated. As the picture disc is being sent later, there should be no issues with that.

Contacting our warehouse team to reship the CD, they informed me that stock of the CD is currently backordered. We can send the replacement shipment as soon as more copies are available. Would you like to wait for more copies to arrive or would you rather a refund for the CD portion?

Best,

-John

To this, on Sept [redacted] 2015 at 10:10 am, I replied that I would wait until it is back in stock.

On October [redacted] 2015, I followed up with the following email which was never responded to.

Hey John,

This is getting a little ridiculous. I know it's not your fault but it's almost November man, I ordered this the first day it was available. Can you look into it please?

Thanks,

Mike

Since that point I have made two more attempts to contact them via their "contact us" form on their site at the URL below and have received no response. [redacted]Desired Settlement: I would really just like what I ordered. If this is not possible, I understand but must insist that the money be refunded.

Business

Response:

We apologize for the long delay resolving this manner, the frustration caused, and further inconveniences. Due to the issues, we have issued a full refund for this order via [redacted]. This refund is being sent as a new [redacted] transaction, since the order has passed the date for the standard [redacted] refund. Additionally, a reshipment of any unreceived items will also be sent from our warehouse, at no cost to you of course. This shipment has been expedited so it should arrive in 2-3 business days. Please note that you will receive an order confirmation for this replacement order which will contain pricing information for our accounting purposes only, you have not been charged for the replacement shipment. Again, we are very sorry for all the trouble with this order. Thank You,

Review: This company is bogus. On the first day the album 24 Karat Gold was available for preorder, I placed my order. literally within several minutes from the moment it went "live"

Many people are already getting their orders who ordered AFTER me, but I got a email saying my order was backordered. Which is bogus. The orders were oviously not filled in the order they were made.

Meanwhile the company made several authorizations on my credit card, proving it was a legitimate credit card. I have a Chase Bank credit card. Not an ATM debit card.

Finally, today, I got a email saying they are canceling my order because they went to authorize it again and Chase declined it. I am not surprised! They probably authorized my card so many times in the last couple months that my bank declined it. I double checked and the account is up to date, and I have plenty of credit available.

This company also does not reply to emails concerning the orders.I emailed them several days ago to FIX the backorder issue and never heard back. They do not have a telephone number either for contact.

They should be shut downDesired Settlement: I want the CD lithograph bundle AND the Vinyl record I ordered. The lithograph was marketed as limited edition of only 2000, and I preordered nearly instantly.

Business

Response:

Hello,

I spoke with [redacted] over the phone on 9/** to review how we handled preorders. At the time of purchase we authorize the customer's credit card to verify funds are available, and some banks require the authorization to occur

every 7 days. These aren't charges. The customer's credit card will not be charged until we ship the item(s). Each authorization is automatically removed within a few days.

I offered a work around for [redacted] so he could use [redacted] to order the album so he can get charged immediately.

He should be all set. If you or [redacted] have any other questions, please let me know.

Sincerely,

Review: I placed an order through this company on a specific artists website that I would like to cancel. I've been attempting to contact them for about a week and a half now through the "customer care section" on the website and I have yet to hear back. They keep charging my account for the order I want cancelled.Desired Settlement: I would like my order cancelled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have never used this company. I haven't purchased anything. I have been bill on my [redacted] account on September ** 2015. For $82.24 US dollars so Canadian it was $111.85. I am unable to get any information on this.Desired Settlement: Return the money to my [redacted] account

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have also heard back from the company to which the complait was made I am satisfied that all is resolved

Sincerely,

Review: I was purchasing tickets for the Brett Eldridge concert at the [redacted] theater in [redacted] for myself as well as a friend. On the Warner Music website there is a section where it says VIP. I purchased two VIP tickets for me and my friend. Reading the details of the ticket the VIP ticket says it is a Ticketless package in their defense. However when going to purchase the ticket it has seat selection. In the seat selection it says the seating is general admission, making me believe that I was purchasing not only the ticketless VIP package but a seat as well in general admission. However it turns out that the seating is not part of the package and I would have to spend more money to buy another ticket to attend the concert and to even use the VIP tickets that I had already purchased. Thus the money I spent on the VIP package is wasted because I am not able to attend the concert or use the service that I purchased. This scam and shady misconduct of business does not sit well with me. Several of my other friends made this mistake and no refund or cancellation is available. The $79. 98 I spent was just taken and no service will be provided due to the unethical practice that this company used.Desired Settlement: I desire a full refund of the $79.98 dollars that I wasted on this scam.

Business

Response:

Dear [redacted],

We have received complaint ID #[redacted].

Our records show that we have no communication or emails from [redacted] to our helpdesk. If he reached out to us directly we would have been happy to help solve this issue for him. Being that our Ticketless VIP packages are still on sale for this event, we are able to cancel and refund [redacted]'s Ticketless VIP order.

I'm not sure why [redacted] believes that this is an unethical practice. We use the same ticketing system to sell ticket and have made a point to label these packages as ticketless so that fans who already have tickets for the show can buy and participate in the VIP experience rather than bundle it with a ticket order. As displayed very clearly on our site "PLEASE NOTE: These packages DO NOT include a ticket. You must purchase a ticket separately if you wish to participate in the VIP Meet & Greet."

Below is a screen shot of the same page that [redacted] used to buy his tickets.

The refund should post back to [redacted]'s account within 3-5 business days. His order is canceled.

If you have any other questions, please let me know.

Thank you,

Review: I ordered a Halestorm shirt through Atlantic Records' Halestorm Rocks website on 9/*/15. The amount was $30 plus shipping and has been deducted from my account. I received a small package from the company last week with what I thought was the shirt but was instead a packing label and a rubber bracelet from another band.... No shirt. I have since emailed the website's customer service department 3 times with no reply as to what happened to my shirt. There is no number to call for further help.Desired Settlement: I just want the shirt I ordered before I attend the band's concert on 9/**.

Business

Response:

Hello, We have already been in contact with [redacted] and have sent her missing shirt. Below is the last message we sent the customer on 9/**/15:Hello [redacted],Thanks for confirming your address. We have processed a replacementfor you and it should ship out to you within the next businessday.Once more, my sincere apologies for the delay. Please let me knowif you have any other issues,Thank You,Jeff Halestorm Support - [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have tried to order tickets to a concert from the Warner Website from several internet browsers and cannot order tickets.

I have tried to order tickets on Nov. [redacted] to [redacted]'s New Year's Eve private concert and meet and greet at the [redacted]. Warner's website will not allow me to order the tickets. When I contacted Warner on Nov. [redacted], one of their customer service representatives responded and told me that it could be a browser issue and sent me information to delete cookies and internet history. It also offered information so that I might try a browser that does work with their website. I did all of these suggestions. I have used four computers with varying browsers including Internet Explorer 7, Safari, Chrome, and Firefox. I've used both mac and pcs to try to order tickets and I've also tried using my IPad 3 and my Iphone 4 to order tickets. Nothing. I sent an email to [redacted] again that I couldn't order tickets and asked if there was a way that I could order them via phone. She responded politely with another email address to try. I emailed telling them about the issues I've been having ordering the ticketsDesired Settlement: The main problem I see is that their website is not working correctly. I'd be interested to see if anyone has been able to order tickets.

I want the tickets to the [redacted] concert and seeing today that they are discounted, I'd like to ask for these tickets at the discount price to cover my frustration for not being able to order them when I tried last week. The price online today says they are $136.00. Truth is, I'd like to have them free, but I'm not going to press that issue. I just

Business

Response:

Dear Dispute Resolution Services,

We have been in constant communication with [redacted] since she reported this issue to us on 11/**. There was a technical issue with our site that required us to troubleshoot and correct the problem before we could sell her the meet & greet tickets. We have since resolved the problem to [redacted] satifaction on Dec. [redacted]. Being that this complaint is still listed unresolved, please let me know if [redacted] has any other issues that we are unaware of.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: After reviewing my bank statement, I noticed an unauthorized charge to my checking account that is currently still "processing". The charge was made on February **, 2015 in the amount of $18.24. I live in Missouri and have never heard of "WARNER ELEKTRA AT NEW YORK NY" before and have never made a purchase in person or online. I submitted a form on Warner Music Corp's website, but after reading a number of other similar stories from others, I am not expecting any correspondence back.Desired Settlement: I would like the charge reversed or cancelled or refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

On multiple occasions this company has made promises it did not keep. From false advertising ( promising products and events that never happen) to poor customer service, to dishonesty about services, quality of service, and about services promised in ticket and customer agreement. I will never purchase a ticket package from this company again. I hope something is done so more people are not required to go through the same turmoil I am currently in. All I want is what I paid for and what was promised to me on paper but The Warner Music Group will just not make right by their agreement. I was a huge fan of this company before their customer service department reminded me how unkind and rude people could be on the phone. Please help the Warner Music Group get their act together. I love the company but cannot believe how I was treated by a fellow human being.

Review: I received a contract from [redacted] manager named [redacted]... and I also received a call from Atlantic records Vice President name [redacted]it was a agreement that I pay them 500 dollars to get a 16 bar verse from the artist [redacted]...after I sent the money I never heard from them again...Desired Settlement: I want a phone call from Atlantic records

Business

Response:

This appears to be a situation where an impersonator is unlawfully representing our company. If possible, could you please reach out to [redacted] and ask him to provide a copy of the contract he received as well as any other details we could use to investigate this further?

Sincerely,

Review: I ordered items related to recording artist [redacted] from the online UK site over a year ago and again this past Christmas and have never received the items. I have contacted the company numerous times via their email address and have received nothing but excuses and unfulfilled promises that the items I ordered are on their way.Desired Settlement: I would like all my money refunded and compensation for the continued neglect of my requests to handle this professionally.

Business

Response:

Hello [redacted],We are sorry about the issues that [redacted] had with her order. It appears that this order took place on one of our online stores in Europe and I have personally reached out to my contacts there to ensure this is taken care of. A full refund should have been posted back to [redacted]'s [redacted] account . If this refund has not yet posted, please have [redacted] reach out to me directly. Once more I am very sorry about the confusion surrounding this order. Sincerely, [redacted] Complaint Involves:Delivery Issues Customer’s Statement of the Problem: I ordered items related to recording artist [redacted] from the online UK site over a year ago and again this past Christmas and have never received the items. I have contacted the company numerous times via their email address and have received nothing but excuses and unfulfilled promises that the items I ordered are on their way. Complaint Background:[redacted] Name of Salesperson:[redacted] Desired Settlement: I would like all my money refunded and compensation for the continued neglect of my requests to handle this professionally. Mediator Name: [redacted]

Review: I received an email from [redacted] concerning this group but not the company itself. It stated I had a charge of $33.49. Two other people have had the same issue and wrote reviews on [redacted]Desired Settlement: Money returned. Legal action if neccesary.

Consumer

Response:

[redacted]antic

---------- Forwarded message ----------

Oct **, 2013 20:05:54 PDT

Transaction ID: [redacted]

Hello [redacted],

You sent a payment of $33.49 USD to Warner Elektra Atlantic

([redacted])

It may take a few moments for this transaction to appear in your account.

Merchant

Warner Elektra Atlantic

Instructions to merchant

You haven't entered any instructions.

Shipping address - confirmed

Shipping details

The seller hasn’t provided any shipping details yet.

Description

Unit price

Qty

Amount

$33.49 USD

1

$33.49 USD

Subtotal

$33.49 USD

Total

$33.49 USD

Payment

$33.49 USD

Charge will appear on your credit card statement as "[redacted]WARNERELEKT"

Payment sent to [redacted]

Invoice ID: [redacted]

Issues with this transaction?

You have 45 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at: [redacted]

Get verified - Pay from your bank account and you're 100% protected against unauthorized payments sent from your [redacted] account. Log in and click the Get verified link below your name.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your [redacted] account and click Help in the top right corner of any [redacted] page.

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Business

Response:

Hello,

According to our records we show that Ms.Sammis purchased the following item from the [redacted]) , which we manage:

Women's TDSOTM Baby Doll T-Shirt

The order total was $33.49 and it was shipped out on 10/**/2013 to the following address provided by the customer. This is the same address that is posted within this complaint.

Order number [redacted]

According to the tracking number for this package, it was delivered on 11/*/13.

Being that this order was placed by [redacted] and was delivered to her address we will not be able to refund this order unless it's returned to us by following the returns instructions within the package.

If you or [redacted] have any other questions, please let me know.

Sincerely,

Warner Music Gorup